My wife scheduled what was supposed to be her annual physical at this practice. She had been a…read morepatient here for years under Dr. K, who has since retired. During the appointment, the new physician asked questions about her existing medical history, including cholesterol and other previously diagnosed conditions. My wife answered those questions but did not seek treatment for any new issues. The physician ordered routine blood work, including tests that she has received as part of her annual physical for several years. We were surprised to later receive a bill for a separate office visit. We were told that because pre-existing conditions were discussed during the appointment, the visit was billed separately. We also received a separate bill from the lab for the blood work. What makes this particularly frustrating is that my wife has had these same routine tests performed during her annual physicals for the past four years at this practice without receiving an additional office visit charge or lab charge. Patients should be aware that discussing existing medical conditions during an annual physical at Northside Primary Care Midtown (previously Midtown Medical Associates), even when responding to questions from the physician, will result in additional charges. Basic tests such as cholesterol, lipid profile etc. is not covered under the annual physical with this practice anymore. We wish this had been explained clearly before or during the appointment so we could have made an informed decision. We are disappointed and concerned about the transparency of the billing process. We will look for another doctor.

I have yet to have even a decent experience here but being new to Atlanta I don't really have any…read moreother references, But my last attempt here was just too much. I called to get an appointment with Dr. Koralewski although I had previously seen Dr. Miller. The staff told me "You cannot change doctors", I asked why and the young lady said she didn't know and her manager handles that. I asked to speak to the manager where i was again told "You cant change doctors because that is OUR POLICY". I asked her to email me the policy. She said "NO. I AM GIVING IT TO YOU VERBALLY". I asked is the policy in writing anywhere and she said NO. They were extremely rude and it seems to me this is actually UNETHICAL. I will certainly be sharing my experience and searching for a new practitioner.

That last review was horrible. I don't know what happened to her...but she was obvioulsy sick and…read morefeeling horrible. Dr. Gorokhov is from Russia. Us Southern patients are usually rubbed the wrong way....they don't pacify you. If you want a Doctor that will help you, make last minute appointments, prescribe what you need, doesn't candy coat the fact that you are overweight and need to lose it to live......well - I suggest going to a HMO where you will be shuffled around and become a nobody in a well of angry underpaid customer service reps. We have always had great service. Excellent health advice... Don't judge this doctor by the horrible 1 star feedback. Go see him for yourself. Thanks for reading this post. B. Johannaber

Although it was some time ago that I had the misfortune to visit the medical practice of Dr…read more Gorokhov, I have realized that I really need to warn people--especially other women--about this physician. I noticed something odd when I first arrived at his practice. It had been listed on the Blue Cross website as being the office for him and his wife Tatyana, also a doctor. But her name had obviously been recently removed from the exterior sign and all the interior signage. I didn't think much about that at the time, but on reflection, it may have been a warning of what was to come. Maybe it wasn't the staff's fault that the tiny waiting room was filled with screaming children hitting each other with no parental supervision in sight. The office staff seemed to feel that the waiting room was not under their control and whatever happened there was none of their business. Wait at your own risk! When I was seen by Dr. Gorokhov, I was struck by his melancholic attitude. This worsened as I tried to explain my medical situation to him. Still, I was amazed when, before I had finished, he shouted, "You're lying, aren't you?" I explained that I was not but he continued to assert throughout the interview that I was lying and that his guesses at my medical situation were more accurate than my own decades of experience with it. In retrospect, I should have left then. His abrasive attitude continued as he asked me if I knew what an allergy to gluten was (although I have never had any symptoms of gluten allergy, he claimed that was what was really the matter with everyone). I said, "Yes, it's an allergy to wheat." "No!" he bellowed. "How can you be so ignorant? Don't you know you can look it up on the internet?" So how was I so wrong? It was, he informed me, an allergy to wheat *and* bulgar. I suppose I should have been more specific! So the office visit was a waste of time and money. He put me through several expensive tests even though I told him that they had been done within the past few months by my previous doctor in South Georgia and that all he had to do was request the results from her. (But then he couldn't have made any money from them, could he?) However, my biggest shock was when I received the results (yes, he sent them by mail) of the blood test. When he decided to do the blood test rather than get the results from the one my previous doctor in Statesboro had done only a couple of months before, he asked if I had eaten recently. I told him I had just eaten lunch. "Well," he said, "That won't matter." Was I surprised when I got the results! He sent the normal results for a fasting blood sugar test--for which the patient is not to have eaten or drunk anything but water for ten hours previously--and compared them to my results right after lunch so he could claim I had a new "serious medical condition" for which, of course, I would need to have extensive expensive treatment by him with a side order of abuse. My only medical training is working as a medical transcriptionist for some years, but even I know that you need to be fasting for the results of a fasting blood sugar test to be valid! Could he really not know this? After I found a much better doctor, I realized that his accusatory and malicious attitude, at least, might have been caused by a recent acrimonious separation or divorce from his wife Tatyana. He seemed determined to take it out on all middle-aged women. Perhaps he would be more polite to a man, but really, do you need a doctor who doesn't know the difference between fasting blood sugar and feasting blood sugar? Save your health, save your self-respect, and avoid this one at all (his very high) costs!

Don't go here unless you want to receive a surprise medical bill several months later without being…read morenotified about it beforehand. And then they claim "oh you signed a waiver that allows us to charge you for 'necessary' things during the procedure without discussing them." What kind of a way to run a business is that? No business should EVER charge anyone anything without notifying them of the exact amount beforehand. Doesn't matter if it might require more than one appointment.

I was in town from across the country and needed to see a doctor ASAP. They got me in the same day…read more The doctor (Mareno) was very kind, took his time with me, and made me feel comfortable. His assistant was great, too, as was the office administrator Monet who promptly sent my records to my local surgeon. Highly recommended.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I came to Dr. Rausher to begin an investigation into my digestive system to figure out what exactly…read morewas happening. I have had IBS since high school. The 2 years have been decidedly worse. I brought in my most recent test results and he suggested a colonoscopy as a first step. What I didn't know was that was the only step. After receiving a good report on the colonoscopy (which was the most unpleasant to date. I've had several) I ask what was the next step in the investigation. His only idea was for me to take Psyllium twice a day. That was it. Investigation over. I was puppy milled for the insurance money he could get from my policy for performing a colonoscopy . They told me I would not remember anything about the unpleasant procedure but I do and I don't think I'll forget it any time soon. He had no interest beyond that. Investigation over. A huge waste of my time.

I was reluctant to have my procedure done but I am so glad that I did! Dr. Rausher was able to…read moreidentify an important health issue that I had no idea I even needed to address. The staff was warm, courteous, and felt patient-focused. I would certainly recommend Dr. David Rausher and Atlanta Center for Gastroenterology!

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

Dr. Dinh and Safiyah are fantastic. I'd give them 5 stars except parking is kinda dicey sometimes…read more But everything else is great

This place DOES NOT do walk-in's despite their website saying they do. Do nott waste your time…read morecoming here and trying it I even tried to call ahead and confirm and no one answered so I wasted time and now money since I need to uber back home. Poor communication and desk staff are not to blame, someone hire up has made this foolish decision that impacts so many members of the community in an emergency situation. Maybe this review along with the many others properly dragging the score of this location down will finally get something through to them.

Dr. Perry and his staff are absolutely amazing. From speaking to them on the phone, getting in the…read morefollowing week as a new patient, and the wonderful nurse that helped ease my mind after a not so great experience at my previous OBGYN, it was truly an amazing experience. Dr. Perry went over all questions and concerns I had and made me feel very comfortable during any exams. I left feeling so much better knowing I have found a doctor that truly cares. He listened to my concerns and did the needed testing the same day in the office. Could not recommend this office more, it was a wonderful experience. Parking is easy and close to the office as well.

The physicians in this office are very nice. But the office practices leave A LOT to be desired…read more Multiple messages left with no return calls. 1pm appt and they ask you to be there 15 minutes early, but then they close the office for lunch and you have to wait outside until they reopen at 5 til 1. Why ask people to arrive 15 minutes early?? They have my insurance info; I had been there a few months earlier- but they didn't run it correctly so I had to wait 30 extra minutes for them to run insurance. Again- really like the doctors- but you need patience to deal with the office staff.