This is not a review for Dr. Patel Specifically as i've never met him. This is a review for the Staff in his office, specifically the front desk. I had been in and out of the hospital for the past several weeks dealing with Gastro issues. When I was released the very last day they gave me a written referral to be seen by Dr. Patel within 3-5 days.
When I got home I called and made an appointment for two days later. I gave all of my information when I called, as well as registered prior to the appointment. When I arrived I checked in, paid my co- payment and went on the speak with the nurse and fill him in on the entire hospital experience. We were going over all of the medications they sent me home with when the receptionist abruptly walked in and said they cannot see me.
I presented them with the written release papers from the hospital clearly stating to Follow up with that exact doctor within three days. She said no, I was not being seen.
Not only was I half way through my visit already, I had waited two days for the appointment and it is now Thursday,
Leaving me without medical care lined up.
I asked if I could become a self pay patient and still keep the appointment.
I desperately needed the medical care, sooner than later.
The answer was NO.
While I was in shock that they were turning me away at that point of the visit. It was how they handled this entire situation that blindsided me. A professional office would have taken responsibility for their error and offered assistance.
Not screamed that I wasn't being seen, and asked to leave. This office is clearly NOT about the health of the patient.
I left the office with no alternative medical appointment and ZERO support.. STEER CLEAR! VERY UNPROFESSIONAL. read more