If you want to wait on hold forever trying to talk to a human here, you've come to the right place…read more They seem to be utterly oblivious to the fact that leaving customers/patients on hold for a very long time destroys the reputation of the practice and the doctors who work there.

ABSOLUTELY Price gouging their patients. I was charged hundreds of dollars for a short conversation…read morethat could have been handled over the phone. I definitely feel ripped off, and treated as another number/just dollar signs to them. It is such a shame that fair pricing, and ethical practices are getting harder and harder to come by these days..

Got here in plenty of time for 0830 appointment to encounter a pleasant front desk staff. They took…read moremy paperwork and within five minutes I was taken back to be entered into their system. Pleasant lady (Karen?) asked me for the remainders of my medical history, etc. She made me feel quite at ease as we did all the preliminaries for a new patient. etc. So I was seated in exam room all ready to go by 0825; pretty quick for a specialist's office!!! Dr. Beljic entered the exam room very soon after that. He went over my family and personal medical history with me quite efficiently as he typed away. He seems to have a great "bedside manner," and was very thorough in explaining everything. Dr. Beljic is one of a few doctors at this practice, along with a couple of nurse practitioners. Soon after Dr. B finished with me, he sent me back to make sure I get scheduled for the procedure I need. That was quick since he downloaded all my info to the front desk at what seemed like lightning speed. I did this with Shannon, the scheduling coordinator. Yet another pleasant, efficient and caring soul! She was very good at explaining all of what I needed to do. She was very thorough in going over my particulars to ensure I was set up properly without any hiccups. Yet it was just a few short minutes and I was done! I walked out of the office and went on my way by 0855! Considering this was my first visit with an 0830 appointment time...holy cow! It helps that I downloaded all the forms I needed from their website and filled 'em out ahead of time. I'm also gonna guess that since I had an early appointment (they open at 0800) I was ahead of the curve too. Either way, I was very pleasantly surprised by how fantastic and efficiently this practice seems to run. Having GI issues can certainly be embarrassing (I know they ain't any fun), but these folks put me at ease in no time flat. If it's at all humanly possible to have a good doctor's office visit, then I surely had one. If you have a cranky colon, dismal duodenum, spasmodic small intestine or other such maladies, then I lucked out with the referral I received from my general practitioner (thanks Melissa)...BTW: make sure you have your referral squared away. Have your ID plus your insurance in order and with you too. They sent me a few emails and called me a couple days out with my reminders and so on. You're also encouraged to set yourself up electronically with "Healow," which is a medical app. I already have it through my general practitioner, but quite frankly it's one of the clunkiest sites I've ever had the occasion to encounter. Sometimes old school is better...

Please don't subject yourself to this practice. They are horrible at returning calls, emails, and…read morecan be on the rude side. I have been trying to get a follow up for three months. They ignore phone calls, then they try and blame other practices for their inadequacies. Trying to just get an appointment should not be this difficult. If they are short staffed that is not my problem. When I first called about getting an appointment that was recommended by my specialist from my last procedure done in June, the person I was speaking with immediately chastised me for not calling in January. Apparently they had no record if my other two procedures in March and June (not my fault). Why do these practices insist on hiring rude individuals?

very rude and incompetent front desk staff. had to wait two hours in their office for a simple…read morefollow up appointment despite telling them I was short on time, they do not care. People who work here are not smart or helpful.

I worked there for almost a year and half no review and no raises busted my butt everyday and no…read morecompensation.i worked at the pp office and management tracy crump and Kelly are horrible managers. The doctors are great and very compassionate but management is horrible. I would not recommend working for this company ever. I loved my co workers but I can't make 19 an hour for the rest of my life being a single mom. The management goes on their lunch hour and gets hair and nails done and when your out sick or have to leave for an emergency they treat you like garbage when you return. I would recommend for the doctor's but not to work there under crappy managers.

Very busy; I was scheduled for a colonoscopy and waited well past my scheduled appointment before…read moreit was performed. A total of 6 hours from arrival to departure at their clinic. That said the staff was very good and considerate for my wellbeing. I transferred to another Gastroenterologist after my follow up appointment because he was not focused on my initial concern (SBO).

Dr Bidani is all about selling incontinence chairs. He asked me, both at time of consult and when…read moreI returned for follow-up if I (or anyone in family or friends) had urinary incontinence. When I arrived and had to fill out history and physical forms, there is also an additional paper which is an ad for incontinence chairs. He obviously has a financial interest in this product and also, he does body sculpting. I felt his entire demeanor was very impersonal and unprofessional. There was absolutely no need for a follow-up visit but I'm sure some people have to pay an additional co-pay.

They had a cancellation so instead of my 0915 appointment, they called the house at 0700 asking to…read moreget there ASAP due to the cancellation. In I walk at 0805 only to find a few people sitting there as it was...THAT didn't set well with me in the least. How much volume do they have here and how far backed up would I have been had I remained with 0915??? I wasn't too thrilled with the frump at the reception desk either. For one thing, my name isn't "Baby," "Hon" or "Doll." Verify this, sign that and initial the other form...and then it's "hurry up and wait" time. At least they had Animal Planet on the tube as I sat in the plain, threadbare lobby. Parenthetically, it's painted the most horrid color of yellow. Two toilets, one small magazine rack and 3 rows of prison-industry seating. Blech! So after a 62 minute wait, I FINALLY get hauled back to the Land of No Return. Originally a 0915 appointment had me going back at around 0905. BTW: I was finished and out the door by 1120. Well once I got back there: totally different and MUCH better story. There was a long line of beds separated by curtains, much as one would find at an ER. Between the lot of the staff back there, I was well cared for and made to feel comfortable. All of 'em from Sandi (RN) to Dave (nurse anesthesiologist) plus others before during and after were professional and caring. They went over my med history more than once to be thorough and make sure nothing was anomalous. So I woke up and it was almost as tho nothing happened (yay, pentathol!) during the hour and change that I was back there. They also took care to make sure I was okay before letting me get dressed and moving along for the day. I was escorted out by one of the staff and I'm told I gotta repeat the process in three years. Well, I'm in no hurry for the time to pass to this business again. However, were one to ask and if given the choice, I'd certainly have no problem using (or reusing, at least) this facility at all. Wee!

My grandmother had a procedure scheduled this morning, very early. It was still dark and the…read moresurgery center isn't very visible at that time of day. So after making a few u-turns, we finally arrived. She was one of the first patients and was taken back almost immediately after checking in. This center doesn't allow family/friends to come back with you before your procedure. I know this bothered my grandmother, and I heard others complain about it as well. However, there are no private rooms. Everyone is brought into what looks like a small version of a hospital surgical recovery room, taken to surgery from that room, and then are brought back to that very spot for recovery, consult, and release. Really, that would be my only complaint about the whole experience. I was called back once my grandmother had woke. While we waited for the doctor to finish a procedure he'd begun on another patient, I could hear everything other doctors and nurses were telling every patient in the room. I'm pretty surprised this isn't considered some sort of privacy violation. Otherwise, all the nurses and staff that were involved with my grandmothers care were fantastic. Everyone was extremely caring, friendly, and even hospitable. I was even brought coffee and asked a few times if I wanted anything more to drink or a snack while we waited. My grandmother has been to this location a few times with my grandfather and says they are always very nice and several of the nurses have been there a long time.

Got here in plenty of time for 0830 appointment to encounter a pleasant front desk staff. They took…read moremy paperwork and within five minutes I was taken back to be entered into their system. Pleasant lady (Karen?) asked me for the remainders of my medical history, etc. She made me feel quite at ease as we did all the preliminaries for a new patient. etc. So I was seated in exam room all ready to go by 0825; pretty quick for a specialist's office!!! Dr. Beljic entered the exam room very soon after that. He went over my family and personal medical history with me quite efficiently as he typed away. He seems to have a great "bedside manner," and was very thorough in explaining everything. Dr. Beljic is one of a few doctors at this practice, along with a couple of nurse practitioners. Soon after Dr. B finished with me, he sent me back to make sure I get scheduled for the procedure I need. That was quick since he downloaded all my info to the front desk at what seemed like lightning speed. I did this with Shannon, the scheduling coordinator. Yet another pleasant, efficient and caring soul! She was very good at explaining all of what I needed to do. She was very thorough in going over my particulars to ensure I was set up properly without any hiccups. Yet it was just a few short minutes and I was done! I walked out of the office and went on my way by 0855! Considering this was my first visit with an 0830 appointment time...holy cow! It helps that I downloaded all the forms I needed from their website and filled 'em out ahead of time. I'm also gonna guess that since I had an early appointment (they open at 0800) I was ahead of the curve too. Either way, I was very pleasantly surprised by how fantastic and efficiently this practice seems to run. Having GI issues can certainly be embarrassing (I know they ain't any fun), but these folks put me at ease in no time flat. If it's at all humanly possible to have a good doctor's office visit, then I surely had one. If you have a cranky colon, dismal duodenum, spasmodic small intestine or other such maladies, then I lucked out with the referral I received from my general practitioner (thanks Melissa)...BTW: make sure you have your referral squared away. Have your ID plus your insurance in order and with you too. They sent me a few emails and called me a couple days out with my reminders and so on. You're also encouraged to set yourself up electronically with "Healow," which is a medical app. I already have it through my general practitioner, but quite frankly it's one of the clunkiest sites I've ever had the occasion to encounter. Sometimes old school is better...in this case, at least, I certainly believe so!

I finally got a call about 2 weeks after primary sent records down. Each time I've called or called…read moreback, they can't figure out whim i am & out me on forever hold. Today, i will find another one. It's unreal how two dr in same building can't carve out 5 minutes for paying patient. I get covid scare, but this is gastro. No one fights to help me but me & im giving up

One second awake waiting for the doctor, next second in the recovery room. I was in for the full…read moreMonty: endoscopy and colonoscopy. Most places won't do both procedures in the same visit because they can't charge your insurance as much. Bay Area gave me the impression they were more interested in providing me with good health care rather than a healthy bill. After the procedure I was given a full report along with my pretzels and ginger ale. Everything was explained in easy to understand terms, and a copy of the findings are being sent to my primary care physician. Highly recommended.

Since returning home, Customer Service has proven to be non-existent in this area, up until now. I…read morecan humbly say, that everyone one at BAE provided so much love, patience and grace than I would have ever expected since arriving. I was eternally grateful to have Jaime, Charlie, Barbara, Dr Kantor and Alicia (not to mention my roommate who had us laughing so hard afterwards) assist me during this process. I would unabashedly recommend BAE for your next adventure into this great world of Adulting!