Very knowledgeable staff who really help with eye frame choices and works to get you through the…read moreinsurance maze. Dr Dust is super!

I made a last minute appointment to get my eye checked out. The staff and eye doctor(s) were so…read morefriendly and accommodating!

I had a BAD experience at the Columbia IL location. 1st off Dr Rafati is great, but their front…read moredesk staff is awful. The one lady (who's desk is upfront when you walk in and to the right near the window) is RUDE! She made me cry last year, and I made the mistake of going back again this year. I need a pair of glasses I can actually see out of. I want progressives for helping my vision with everything. The Dr and I agreed on progressives again. I am new with them, and I CAN'T see out of these! I tried explaining this to the lady and she made rude comments like "Girl you know progressives don't work for you. Why you trying again?" well, its none of her concern what the Dr and I decided on. I am telling you these glasses aren't aligned incorrectly. The prescription is correct but the intermediate and the reading line is off. WAY OFF. They weren't measured correctly. She would not listen to me and told me to sit in front of the computer. I told her I cant see out of them and then she said "you can see" I was told to GET USED to them. Well I have been wearing these for over a month and they are not ok. I had to put two pairs of nose pads on them and look like a fool everyday in order to push them up to see somewhat. The distance is good but the rest is off. She went to the back office and I could here her and the other ladies gossiping about me. The lady told me "you do this every year" THIS IS AN UNACCEPTABLE WAY TO TREAT A PATIENT! Now I am stuck with a pair of glasses I can't see correctly with. It is causing me migraines, dizziness and nausea everyday!! Now I need to seek medical attention. I feel I was overcharged and treated terribly. I will never be back!! I am so humiliated and when a patient is struggling with a new pair of glasses it is never ok to treat them bad. I want a refund and trash these lenses. I paid over $400 out of pocket and I cant see out of them and they dont work for computers at all. It has affected my job as I can see out of the computer.

Sold my friend a pair of $400+ when he has a cataract in the right eye. The left eye has a…read morescratched cornea due to inverted eyelid. This place has been doing this for years. Just selling glasses to people who have other problems. Terrible service.

THIS PLACE IS AMAZING. Pricing is even better…read more I had to do an eye exam because the DMV would not allow me to get my license without having my eyes checked out and the form they gave me filled out. I went to 5 different places on telegraph and this place got me in within 10 minutes. When I went to the other places they did not have any appointments that same day so I booked appointments for next day with a couple of them and asked pricing. The least expensive option from the other places was $150 for just the eye exam with no insurance and another one was $250! Affordable eye care was only $40! Please check this place out for both price and the friendliest crew working there. They also have a lab inside that does your lenses within 20 minutes. Extremely quick. Extremely great customer service. Very inexpensive!

I'd give more stars if I could. I've gone to so many places over the last two years trying to get…read morehelp. My contacts were a -9 that I purchased somewhere else. I was having a horrible time seeing still and the people at the other shop wouldn't listen to a word I said. A family friend told me about this place and the prices she got. I couldn't believe it when I got one pair of glasses, a trial pair of contacts ordered before having too purchase a bunch and not know if they worked or not, a pair of reading glasses and my husband had them make his sunglasses darker. I've not purchased my contacts yet but the price I've paid already is outstanding. With how bad my vision is I never thought I'd be excited for glasses. It was always embarrassing to me to wear them. Thanks to an amazing team!!!

This place is consistently terrible. Sold my elderly mother eye glasses weeks before they knew she…read morewas having cataracts surgery years ago. Against my better judgement -- because elderly parents can be stuck in their ways -- I took her back for a quick an appointment just now. The street and sidewalks are completely shutdown due to construction; no way my mom could walk 30 yards to get to the door. I walk in and tell them we'll have to move the appointment. A woman says she called everyone to notify them of their situation. We got no such call, despite having the appointment for weeks. Instead, I wasted an hour of my workday. Shame on me for taking the easy way and trying to go back here. Never again.

make glasses incorrect, made fun of customers in front of other customers. talk down to customers…read more It started like this . I took my wife in for an initial appt. while she was back their a customer came to show his new glasses were not correct. They proceeded to give him a hard time ,asked him for paper work which he gave, then that was not good enough. After a few minutes of harassing this man he left with the issue worse. my wife came out from her exam and we ordered 2 pair of glasses. We purchased their insurance and paid for her glasses. When we got to the car I told her what I saw. Her response was oh. When the time we were told t glasses would be ready they didn't call or communicate in any form. So after us calling them 3 different times the answer was yes they just came in. She went and pick them up. 3 or 4 days later she tells me it's hard for her to read things out of her new glasses. I told her to call them to schedule a time to come in for this issue. There is no need to tell you how hard it was to get a time asap that met both our schedules. 10 days later we were there. she explained why she was there. All they wanted was her insurance info, her name ,phone, b day not good enough. when they finally stop to listen to her and not over speaking to her they then said oh it's been a month maybe your prescription has changed. We need to schedule an eye exam that she will have to pay for. Just got an eye exam a month earlier for her there. They took her back for her 2nd exam . They did not see me sitting in a chair. Any way while she was back getting her exam they stated making fun of my wife, rolling their eyes doing what some females do. I didn't say a word . when my wife came out of the exam room I walked up to the counter with her. Told her what I just saw and heard. My response was fuck these people , I said there at the counter. They started doing what ass holes do, raising their voices denying it. They didn't like it that I was able to record most of this on my phone. I started playing it back to them with their faces and voices saying this stuff about a customer. Oh by the way after what my vision insurance paid I paid an additional 1200.00 to get what my wife wanted. Anyway after realizing they didn't measure the no line bifocal correctly and didn't want to see themselves acting a fool on a video they got right on fixing the problem fast. All at no pay. I waited to get my wife's glasses back before writing this review. I wonder how many of their good reviews are self written. I'm a retired US Army helicopter pilot (25 ) years and then retired in civilian life from ALCOA as their plant manager. I am not an intitled snowflake. Just a consumer who still has my growing up in Chicago attitude. I wonder how many baby dadies these girls have, certainly didn't see a wedding ring on their hands

This is the second clarkson eye care that I've been too. I never order a year supply of contacts…read moreand she said I would get a rebate for $250.00 if I ordered a year supply. I never got a rebate at all and I've had better luck at any Walmart vision center and they have a big selection of frames and guarantee for a year without having to pay extra. The last time I went to a clarkson in south county and they had my prescription so messed up on my glasses. I have a brand new pair of Michael Kors prescription glasses that I can't wear. I keep getting a bill for 35 dollars too. My prescription from this clarkson doesn't feel right either.

Dr. Dorion is phenomenal. Friendly, knowledgeable and kind. The location is spacious, clean and is…read morefull of helpful employees. If you need eye care, come to Clarkson!

Of the few locations I've used for many years, I won't use any other than this. The staff is more…read moreknowledgeable, kinder, and thorough than others. It must be the training and management. Jess is the name I know but even when she's not here, everyone is modeling her listening and kindness skills. Today a very badly bent pair of glasses was confidently realigned and nosepads replaced. I strongly recommend them.

I walked in the door at 5:39, I was 9 minutes late to my appointment. The worker told me that the…read moredoctor had already left for the day. It would be one thing if they got you in right away and he left in that scenario but when have you ever saw the eye doctor in the first ten mins of your visit? Never. The guy didn't even wait 5 before leaving because no one was even walking out the door as I was parking. Gone here for years. Will not be coming back.