Completely unreliable and shady company. Will lie about your system's capability to get a…read moresignature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to this review; they'll outright tell you they're fine with their representatives using these tactics, and you're out of luck. Go with anyone else.

WHAT A HORRIBLE EXPERIENCE…read more I am an almost ten‑year customer of ADT, with service at two business locations and my home. We recently vacated one of our businesses and needed to relocate our CCTV cameras from that location to our second business, where we already have ADT service but no cameras. This should have been a simple request. For context: We purchased this camera system from ADT last year, spending over $3,000 on the upgrade. The cameras are still under contract, as the cost was absorbed into our monthly bill. As of today, ADT tells me the remaining balance owed is $2,014.83. On December 22, 2025, a representative named Eric Hardesty from the South Bend office visited my new location to review the camera relocation. The visit went well. I was told everything was approved and that he would submit a service ticket to have the cameras relocated. Then nothing happened. An entire month passed with no communication from Eric or ADT. No scheduling. No follow‑up. When I began calling ADT for a status update, I discovered that no notes had been entered on my account. That's when the real frustration began. During my first call, I was transferred to at least ten different people over the course of an hour. Every time I was transferred, I had to re‑verify my account and re‑explain the entire situation. This is a simple camera relocation request, yet I received no resolution. I eventually hung up out of sheer exhaustion. I tried again the next day. Same result. Another hour wasted. Still no help. I then obtained Eric Hardesty's direct cell number (574‑532‑3211). I called, left a voicemail, and sent a text message. He read the text and chose not to respond. I tried again on Friday, then again Monday morning (January 26). Still no response. This morning, I finally reached an account manager named Andre. He was polite and listened. I told him I was prepared to cancel all ADT services at all three locations. He offered two months of account credits if I allowed him to help resolve the issue. He assured me this was a "very simple process" and that I would not be transferred again. I agreed. He placed me on hold. Five minutes later, someone else picked up the line: "Hello, thank you for calling ADT. Who do I have the pleasure of speaking with today?" Unbelievable. Andre was gone. No explanation. No callback. No handoff. At this point, I had already been on the phone over 40 minutes again, starting from scratch. I refused to repeat myself and asked to cancel my services. After being transferred yet again, I was informed that I cannot cancel without paying an early termination fee of $2,014.83 because the cameras are still under contract. Let me be clear: ADT is demanding over $2,000 because they failed to relocate the cameras, failed to document anything, failed to communicate, and wasted nearly three hours of my time. No notes. No callbacks. No accountability. This is how ADT treats an almost ten‑year, loyal, on‑time paying customer. Never again, ADT. Never again. If you are considering home or business security, do not use ADT. There are many other options available. Use a local company. Support smaller businesses that value their customers. Just look at the one‑star reviews. Save yourself the time, money, and frustration.

After agreeing on price, Mike White/Sound Advice overcharged me hundreds of dollars on the retail…read moreproduct as well as the installation service without the ability to opt out. He is not responsive to phone calls. Now I'm disputing charges. I'm very dissatisfied.

From the owner: sound advice provides the answers and solutions that…read moreyou need Michael White, Director of Operations Please Visit Our Web Site for Additional Information.   Showroom Open by Appointment.     Custom Sales & Installation with over 40 years of Technical Training & Knowledge. We provide a full range of services for any type of system. Residential & Commercial. Appointments can be made for any time convenient for you at your Home, in our Office, or can be discussed by phone. Our goal is to offer our services in a friendly and comfortable manner. We are licensed Security Company with a new ultra modern 24 hr Monitoring facility.

Total scam! I called to schedule an appointment and the scheduler asked for my credit card number…read more He assured me they wouldn't process it but I refused to give it to him. I told him I would pay in cash once the services were completed. The day of the job two electricians showed up expecting to work four hours. When it only took one guy barely 90 minutes to complete the job they tried to charge us for the full four hours! My husband refused and was able to get somewhat of a lower price- which was still a gross overcharge for the job that was actually completed. I was told over the phone that labor would be $90/hr. The invoice states that we needed $60 in parts. That should be a total of $195, we were still charge over $300!!!! Now I know why they wanted my credit card in the first place -so they could be assured to get $400 whether they earned it or not. What a scam. (This was the Fort Wayne location of this business).

We had a great experience. They answered right away, told us their schedule was pretty full but got…read moreus in as soon as possible. However, they still called when they had a little room in their schedules and came out even earlier. It was also a good value for the service. I highly recommend