Katie, the sale representative from White Pine Renovation, visited us to discuss window…read morereplacements in our home. She was professional, knowledgeable, and friendly. Katie listened to us and found a product at a reasonable cost to meet our needs. She made the sale! We look forward to the installation of our new windows.

The installation of gutters was very good. The installer was very professional and efficient. He…read moreworked quickly and was meticulous in his work. So, the quality of work and lifetime guarantee are positives for White Pine. The reason for only a 3-Star review stems from what was promised in the sale. When presenting what the company was offering, the salesperson showed gutters with included leaf guards. She never indicated that these were a separate purchase, leading us to believe they were included in the purchase. After installation, we found out the leaf guards were not installed and were told they were not included in the contract. When questioned about the misrepresentation in the sales presentation, we were offered a 30% discount if we wanted the leaf guards installed - an additional cost of $1,300. Feeling that the misrepresentation by the salesperson - whether unintentional or not - should have been covered by the company and not merely discounted by them, we cannot in good conscience fully recommend White Pine Renovation.

Brett Reighard came to our home this morning and made a very convincing sales presentation. We…read moreespecially liked the way he addressed our concerns and covered all aspects of a major purchase. Mr. Reighard sold us on the quality and beauty of the door we were considering and although I had not planned to make a purchase today we did buy the Pella door. We are replacing a Pella door that has seen 30 years of hard use. The price was almost half of what I was quoted by a major competitor we think it's an outstanding value.

I am not a person who normally complains a lot, but our experience with Pella was infuriating…read more They sold us 5 new windows and aluminum wrap on those and 3 existing windows. The installers were nice, but they did an incredibly shoddy job on the wrap, with pieces buckling and hanging long past the edges and/or partially split. Each of the 8 wraps had issues, many had multiple issues, and some were large enough that you could see it from a significant distance. We pointed it out to the sub and they tried to claim it was supposed to be like that and would let the water run off, which even if it was true wouldn't make sense since they had a couple that didn't stick out on one side! We are getting our siding done and the measurer for that project happened to come the next day and confirmed it was poorly done and would prevent them from installing the new J channels flush to the windows. The person I spoke to at Pella later and the person the subcontract managing the install both saw pictures and at least acknowledged it was badly done. The Pella measurer did a lead test and told me it was negative. I thought that was surprising since our house was built in 1941, and told him so, but figured it was possible. When the sub came to do the install they had a positive test and said they would do lead safe practices, but that didn't happen - they did nothing to contain the risk of dust entering the inside of our house - no plastic, but they later lied and claimed they did to Pella. They even told Pella that they put up a lead hazard sign, which is also a total lie and was easy enough for us to get confirmation from our neighbors, other contractors doing separate work on our house, and my own eyes, as I was present for some of the work. The measurer also did a poor job as they had to add stops on some of the windows to plug the gaps in the difference in the size from the order. Pella originally sold us new basement windows only for the measurer to come out later and say the salesperson never should have sold us them and installation wasn't possible. So we had to redo that contract and find a new company to do the basement windows. We went with Pella, knowing we were paying more than we would with other contractors who even install Pella windows themselves, because we expected quality service. I got a call from the person whom Pella subcontracts managing the install and she was nice but wanted to have the same subcontractor come out to redo the work. I was hesitant given the initial shoddy quality but agreed. I asked about the lead and she explained that wasn't her area but said she would have a manager at Pella call me (I guess they weren't going to?). I got a call from Mike Nelson at Pella, who never apologized and just said they would make it right by having the people come out to redo it. When I asked about the lead he said the installers indicated they followed lead safe practices, including putting up plastic and a lead hazard sign. At that point I got upset because I knew it was a bold faced lie. I just want my money back on the wraps and get someone else to do the work because I do not trust those subcontractors. Supposedly I will hear back by the end of the next business day from someone else about refunds (I was told I was not allowed to have their number myself) but my experience so far indicates Pella will refuse to take responsibility.

Think before you use these people! They get your money, then kinda forget about warranty. We had…read moreseveral windows and a roof installed after a lightning strike tore most of roof off, knocked all the glass out of front side of house. Got estimate from them, they were not the best price but was told they would rush to get our windows and roof taken care of. I believed them. So we went with them to replace our windows and do our roof . They got the job and then kind a left us that it was almost 2 months before we got the windows put in and the roof fixed we had tarps all over our house they promised that they would get them in a few weeks come to find out whoever put a roof on for them put jingles on with two nails, big wind they started flying off I called said our roof was out of warranty The locks on the windows will not work I've called them out a couple of different times they said they would send me the locks and I could put them on myself and I told them that the windows were warranted forever but yet they never came out now this time I have called several times to get them to come out and fix the locks they will not even return my call! For those of you looking to get something done by these people think twice because they will leave you hanging just like they did us. You would think when you spend a lot of money with these people and they say they will take care of their stuff they will but they don't

So 8 weeks have gone by since they cashed our check and we have heard nothing from them. They said…read more4-7 weeks for our windows when they took our money and 8 weeks later no contact. Going to get our lawyer involved this week.

BWB did an excellent job on enhancing the energy of my home. They explained what they were doing…read moreeach step of the way. Professional and courteous. Highly recommend

Honestly this is a review long overdue... this is the second time, now with a second house, that i…read morehave used Better World Builders for insulating and providing better energy performance out of my home. I cannot say enough good things about them. They are smart, courteous, timely, affordable, dependable, understanding and hardworking. On both my first home and now my second my attic had too little insulation and the walls none... they sealed rim joists, and around my chimneys, they packed my walls full of insulation, fixed my soffits and blew in new insulation in my attics. WHAT A MASSIVE DIFFERENCE. Not just in my bills but in how my house FEELS. The temp is more even, i no longer have cold rooms and warm rooms, my furnace runs less and my air conditioner keeps a more consistent temp through the hot summer. They are environmentally conscious with the materials they choose and can tackle any need you have, from windows, to roofs, to furnaces to air sealing and insulation. HIGHLY recommend.

I never realized how dishonest SIR HOME IMPROVEMENT was until I had a claim in 2026 over roof…read moredamage from an ice dam. I called in late December of 2025 and they sent two young men out to look. These boys knew nothing about roofing. They took some pictures of the leaking roof and moldy insulation. I waited for a reply from the company but none came for over two months! I began calling SIR in March but could not get anyone to deal with it or call back. They kept saying I had no warranty even though I have bha paper that indicated that I did and a contract that verified the same thing. SIR found the contract in their files--30 year warranty that covered labor costs. Eventually the head of the company, Frank Mumford, called and set up a meeting with me at my house to inspect the damage himself, but he always begged off and never came. In late March he called and offered to do the roof AT COST and replace the insulation for FREE. His bid on doing the roof was $5,800. By this time I had contacted a company recommended by my insurance agent--A FOR PROFIT BID was made at $3600, plus they would follow the specs of the insurance company! Needless to say, I had the recommended company do the work When it came to replacing the insulation, it took SIR 48 days to show up and they only did a partial job. There is much more that could be said, but I will leave it at that. Consumers, be sure to take multiple bids on all future jobs and research the company before you sign on. I give a one star rating to SIR HOME IMPROVEMENT. . .

Do the job right the first time. Stop overcharging for crap service and supply. Stop making false…read morepromises to customers.