Seriously the best eye exam I've ever received. Dr. Kintner has great staff and is personable &…read moreknowledgeable - I'm lucky to have found his office!

Woke up with pain and the feeling that something was in my eye. Cee was able to see me that same…read moreday. Dr. Shearer was great he took the time to exam and explain what was going on in my eye. Luckily it was not an emergency situation. The office staff was great. A big Thank you to all.

Let me tell you about my experience with the Boling Eye Center on Ireland Rd. I had a routine eye…read moreexam. While I liked the front desk staff, I had the worst eye exam I've ever had. I've been getting glasses for more than 40 years and this was the absolute worst exam. After the exam they refused to give me a copy of the updated prescription. I had to call the corporate office to get a copy of the prescription sent...only to find out that the prescription wasn't valid. After 5 more phone calls they offered me a new exam or they would validate the bad prescription. Why would I have another exam if the first was bad? Why should I accept a questionable prescription? To sum it up: - A terrible eye exam - Awful patient service trying to fix a problem they created My suggestion is go somewhere else.

Dr. Dana Reilly was excellent, as was her assistant Angela. Insurance lady at front desk excellent…read moretoo. Very friendly and helpful. The lady who took care of me for my glasses excellent and knowledgeable and kind. Thank you all for a great experience!!!!

The letter below is fairly self-explanatory. But it was forwarded to the person about whom I was…read morecomplaining! The ultimate decision was to do whatever she wanted done. Neither the doctor(s) nor the unresponsive office manager Gail assumed any responsibility. Customer service, patient concern. Nonexistant. Parts of the letter: Throughout my vast collection of years, I have never, ever experienced such unwarranted, unprofessional, unacceptable unpleasant treatment as that which I received from Diane in optical. ... I went to the optical area to pick frames and found an amazing style. It was chic and cool and looked (and felt) great. Diane told me it would be too heavy. That's all she said. Period. Since the frames were so comfortable, I shrugged.... When I came to pick up my new glasses, no adjustment was needed. Were they heavy? A little, but seemed to fit perfectly. Later that night, I was in anguish. My nose was really sore and bright red. Diane had been right ... A week later I returned to the office. When Diane sat down across from me, I smiled and said, "You were right." I then pointed to a lighter pair and before I could open my mouth she told me she had spoken to her manager and I could not exchange the glasses for new frames. She's losing money on me. This happened way too much. In a state of utter shock, I asked for an explanation. She was wearing glasses I had returned two years ago. She then accused me of being a liar. But wait. There's more. She also noted that I had returned glasses last year, too. Well, no. Those glasses came from Costco and were simply adjusted after my appointment with you on February 15, 2017. Then, when I asked if I could have lenses made for existing frames, the answer was a resounding NO. Since she didn't carry those frames anymore, neither of them could be used. Period. End of story. Summary: My only options were to keep the heavy glasses or return them. I could not exchange them for new ones. I could not have lenses made for existing frames. The refund had to go through the doctor(s) and could not be put on the credit card on which the amount had been charged. Additionally, since our vision insurance was already used, I will have to pay full price for new frames/lenses somewhere else. And I need new lenses." It took several weeks for the office manager to call. Sad. Very sad. Unprofessional and irresponsible.

I had my first eye exam recently with Dr Schwartz. Doctor and staff were very friendly. I had…read moreprescription lenses fitted to my own frames. I got the glasses back the same week and they are great. My only complaint was that as a first time patient it was a bit challenging to find the office. I wasn't familiar with parking at Memorial and spent way too much time circling the area to find parking and then when I got into the building there were no signs indicating where their office was. There were signs for other offices but not theirs.

Waited 25 minutes for my exam.Front desk was pretty helpful but no smiles. Just going…read more through the motions. My tech (no smile) who did the exam was not friendly. While doing my exam she forced me by using her hands to push me to fit into the machine, which hurt. I like Dr Snachez she is knowledgeable.Very approachable.Important for a doctor. She answers my questions and concerns. She is friendly. She is easy to talk to.This was my third visit. I ordered non glare prescription eye glasses. 2 weeks to come in. Low marks due to lackluster staff not doctor. Don't hold this against them all in all got the job done.

Well my story started 2/15/2024. Went for glasses and they said instead I was getting cataract…read moresurgery. They said it would be a two week ordeal. I'd see better than i have ever seen before. So I got cataract surgery on the first eye. This was done by Dr Molly Walsh. Woke up couldn't open the eye. Then when I could open it I only could see white. Went 3 weeks of multiple visits to the office being told they didn't know why the swelling would not go down. Unable to see the surgeon because she was on vacation for 3 weeks. When I finally saw her she said I needed to wait 2-5 months and she guaranteed I'd see again. That she's been doing this for 20 years and she knew what she was talking about. I was so upset when I left there I was in tears. After her dismissive attitude I went to get a second opinion at a different eye doctor. He told me I would never see again without a cornea transplant which was damaged during the cataract surgery. Of course Walsh said nothing about it being damaged during surgery. He set me up to go to Indy to get it fixed. After multiple trips to Indy, staying for a week at a time at my own expense mind you, my eyes are finally fixed. I have been trying for months to get this eye dr to give me the card that I'm supposed to carry in my wallet at all times. This card should have been given to me the day of the surgery 2/15/2024. They keep passing the blame to the surgery center. The surgery center blames the Dr. I don't care who was supposed to give it to me. Someone needs to get me the card. They need to order another set of the exact lenses that they put in my eye and give me the card out of the box. It's supposed to be in my wallet. Definitely a shit show. Tired of this crap and am about to hire a lawyer. The date today is 11/22/2024. 9 Months of crap because of this place. Get your stuff together people. You are messing with people's sight and livelihoods.

I purchased a pair of glasses for my child last fall. at the time, I paid an additional fee to have…read moreinsurance in the event they were broken. I took the glasses in to my local store on Wednesday, may 28th. After 3 weeks, I called and was informed there was an issue with the insurance company but they were hoping to get approval on them and get a new pair of glasses but it would be an additional 2 weeks. It has now been over 6 weeks and I have not heard anything from anyone at the store and I don't have glasses for my child. Would never recommend this place. What a joke.

drove 20 miles to get new glasses got there. And the were taking online appointments only. I have…read moreused them for many years. but this broke the camels back 2 yrs ago was in there to get my glasses adjusted the tec broke the fames and did not offer to repair etc.. THE FRAMES WERE FLEXON BRAND. Looking for another place.

The service, exams, convenience, and eyewear options are wonderful! I highly recommend to those…read morewith insurance who are willing to put some money up on the frames. They are excellent!!

I was charged $109 beyond the $625 I paid, making it over $700 for a vision exam and glasses…read moredespite my insurance. In the past I've usually paid at most about $400. I called to ask about this twice but my calls were not returned. Finally I got a letter from a collections company. I got a hold of MyEyeDr corporate and the rep there confirmed this charge was an error and told me to have the collections company call him back. However a few months later I got another call from the collections agency, and this time the MyEyeDr representative said that this was "required coinsurance" because my insurance company didn't pay what they had expected. I finally paid collections. I'd not recommend MyEyeDr. They really ripped me off IMO and wasted an hour or more of my time on phone calls.

Dr. Kristina Swartz is top notch! The entire staff is above great! Exam, selection and service they…read moredo it all with class style and personality. I love the selection frames. They sell "not your boring" frames. I like that I don't see 10 other people with my frames. Convenient location right on Main Street next to Starbucks (bonus). The parking lot is small for the number stores and can be frustrating. But once you are there your experience makes up for the challenge. I have been going to Eye Site Optical and can't imagine going anywhere else.

In the past I would've never remembered my eye doctor's name. At The Eye Site, you will never…read moreforget Dr. Kristina. This boutique has a great selection of unique frames and a very talented staff that will get you excited about your annual eye exam.

I picked up my glasses from Goshen today not happy with the lady they had helping . I have gotten…read moremy glasses here for awhile have trouble with new ones have to have adjustments . I told the lady that it was a little blurry and thought my progressive need to go up a little all she said was the dr would like me to try them for a week. Brooke will do adjustments with ear pieces and nose pieces so why cant this lady now i will have to make another trip back to goshen to see Brooke and gas aint cheap thanks alot why cant people just listen to you .

Went in for a problem on one of my eyes. They had me come back 2 times to check on my…read moreprogress....180.00 later,no change. I feel that at least one of the appointments should have been considered a follow up at no charge. Won't be back.

The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

We have visited this location twice and both times had an appointment. We waited more than 2 hours…read moreand did not get to see the doctor. Their excuse was they had a medical emergency both times. They confirmed our appointment multiple times and yet they couldn't let us know in advance they were running behind. I do not recommend this place. They will make you wait. If you don't work and have all the time in the world this is your place.

Dr. Smith was great (I guess). He saved our lives from a pack of rabid seagulls. It was a really…read moreclose call but Dr. Smith swooped in to save the day.. just in time. He kept talking about hominy which we thought was kind of odd. He also made us look at a picture of soup.. not sure if that was a part of the exam or not. Exam was littered with dad jokes. Service was 9/10 (taking away one point due to the rabid seagull infestation).

I had eye exam and then order my glasses. First thing I asked for was anti glare, (something I…read morealways request) also added transition, (was told they go dark), and progressive. Once at home tried both pairs of glasses: they did not have anti glare and the transition was a light grey. Progressive too low. Called it in and was told an upcharge for anti glare! What they forgot to add, charging me double. Also was told at arrival that tradition with progressive only go this light grey, something Karen the rep did not share. I then requested to cancel my progressive and the transition and only get my single vision and anti glee since they got it wrong the first time. Monesha said she speak to her manager to see about the $75x2 to add the antiglare. I said if they charge me double cancel my order on the progressive. She said to give her a day or two to get back with me. So I'll post what comes next, I've been coming to this same spot for over 15 years