Let me begin by saying everyone here is SUPER NICE! Very friendly and great people who took great care of my teeth! My issue with Midwest Dental is the constant sales pitch you need to endure. My husband and I tired of being "up-sold" every time we went in to get services that sometimes weren't covered by our insurance. Sure, $30 here and there out of pocket isn't the end of the world, but it can add up. I've never in my life had so many sales pitches aimed at me in a dental office. I felt like I was spending a lot of money on their recommendations such as the expensive sonic care toothbrushing system, the water pik, the Rx only toothpaste and mouthwash (sold at the dental office), the micronized minocycline pellets, the oral cancer screenings, the fluoride treatments, etc. I also needed to go in every 3 months rather than every 6. It wouldn't have been so bad, but EVERY TIME I was in that chair I felt like I was being sold on something else.
I did once made a complaint on their website because their computer screen in the exam rooms was often open to the days appointments where I could, not only see patient's names and scheduled procedures, but the daily monetary goals. This made me feel like I was more of a dollar sign than a patient. I never heard back from Midwest dental when I sent my concern in on their website, but the next time I went in, the screen was turned off.
My husband and I have decided that we're going to move on to a new provider. We love the good dental care we received at Midwest Dental in Weston, but we'd rather feel like patient's than $$'s. read more