If I can give a ZERO star, I give it a 0 out of 5 star! I have came in with my daughter in person…read moreto get an evaluation of her teeth condition from a referral. We met with the Dr. O and his team, discussed my daughter case, and they were clear that she does not need to come back into the office. The Dentist planned out how my daughter will be scheduled at the surgery center at Children's Hospital and his team will reach out to me to schedule a date and time. We met in February, I was told the only earliest and available appointment at the surgery center will be at the end of July 2025. I was okay with it, just wanted my daughter to get the proper treatment asap. In April of 2025, I received a phone call to confirm the appointment at the surgery center at Children's Hospital via patient portal and confirmation by phone with his staff. I received a scheduled document of what to expect and time surgery takes place, time I should bring her in prior the surgery time. We waited for this day, she missed out on her last day of school, I missed work, and the surgery center told us my daughter was not scheduled to complete any procedure. I showed them the scheduled letter I received from her dental office. They recommended me to call my pediatric dentist office. I called the dental office, asking them about our appointment at the surgery center. The receptionist, "Kenzie" told me the appointment was under "pending," because I never confirmed with them since I took my daughter in February. I specifically told them their staff called me to confirm the date and time after our face-to-face appointment in the spring. Kenzie looked back to the last communication they had with me, told me "Yes, looks like someone called you in April about the appointment." She then said she can look and see if their is any "emergency surgery" appointment available, then said, " Well, looks like there is nothing open." I requested for the dentist or owner to call me back as my time was wasted, my daughter's condition is worsening as days go by. VERY UNPROFESSIONAL dentist and facility!!!! DON'T RECOMMENDED to NO FAMILIES! They are rude, especially the dentist calling back to put the blame back at me, repeating " I have not communicated and confirmed!" Dr. "O," and his unprofessionalism, does not look into solving the problem as trying to reschedule another appointment or apologize to how long they made us waited, instead he only wants me to go through my call log to make sure they are the one who called me! Excused me! As a parent who waited for a year for this referral, 5 MONTHS for this appointment, this is the only clinic we have visited since February 2025 and planned out her appointment to happen this July. I am not here to pick fight with the unprofessional who thinks he has a case to fight; I too work in the health industry as well, who his advocating for my child's wellbeing and had trusted in your plan of care for my child. Dr. O, owner of your own business, if you are really here for your community and care for children's dental health as much as you addressed on your core values of your company, PERFORM! Your actions and professionalism are narcissistic; I do not recommend this dentistry to no community; this dentistry has NO RESPECT, NO PROFESSIONALISM, NO DIGNIFIED CARE & COMPASSION at their job and work! If you want your voice and concern as a parent to be heard, this is not the place to take your child, especially vulnerable children.