I was having an issue with smoke not properly venting up the chimney, and instead partially flowing into my home. I called a few companies to ask questions and get some advice and none could even be bothered to talk to me. I called Midwest Chimney Service, and Mike answered. Not only did he spend 10 minutes on the phone with me troubleshooting, he offered to come to my home to evaluate my fireplace WITHIN THE HOUR. He was friendly, professional, and incredibly knowledgeable. If I ever have problems with my fireplace, there is no one else I will call. Midwest earned a customer for life and I would highly recommend this company to anyone! read more