Wonderful OT and staff. My son is getting a lot out of his time spent there and he actually enjoys…read moregoing.

My son is seeing an occupational therapist here and we have had a great experience. Finding a…read moreprovider who would take our concerns seriously and was willing to help was surprisingly difficult, but from day 1 they have been supportive and helped put together a plan to help my son move forward. Because he is older (12) we struggled to find someone willing to help build strength and treat his dysgraphia. They also have helped with coping with sensory overwhelm and anxiety. We cannot recommend them highly enough. We also love the warm and friendly office staff. Check them out- you won't regret it.

My son has been going here for a while for OT with Alena. He loved coming here and my son has made…read moreso much progress . I'm so grateful we found Little Steps!!

Alena is absolutely the best. I can't say enough about her. Thank you for all you do!read more

Ms Ewa has been amazing with my son. He started off only army crawling and is now running. We are…read moreso thankful for her.

We were regular patients almost a year, and didn't have any problems until Monday December 2,2024…read morewhen I got surprised bill for " non showing fee" for my twins. Last Monday November 25 I called at 8 AM to notify patient coordinator that my babies are sick and we have to cancel our 3 PM appointment. In an hour I received 2 reminders about our upcoming appointments, so I called again to make sure the care coordinator really cancelled my appointments. I was assured that she cancelled and these reminders I got are came automatically. When I asked Why I have to pay "non showing fee" the care coordinator named Des'Ree said I had to notify her 24 hours upfront. Ok, how I can predict all sickness which can happen with 14 months twins? I notified her 7 hours upfront as soon as possible.To say that I was angry is to say nothing. In October the same care coordinator charged me for 30 minutes sessions as a one hour session. So in that case I also didn't get any clarification. I want to say that with previous care coordinator we did not have any issues. She always greeted us compare to a new lady who never say any kind of greetings for me or for babies. I guess small kids deserve a little "care" .At the same day outstanding balances were removed from both accounts. One day later these "fees" appeared again on my babies accounts. I tried to contact with any manager of this facility,however nobody has responded yet.So sad that I have to write this review when I had so positive experience with our Amazing Doctors!

I LOVE Little Steps! My son has been coming here since August and has made the most incredible…read moreprogress. Ms. Abbie, Ms. Nessa, and Ms Kaylie are some of most kind, patient, and compassionate providers we've worked with. Their attention to detail, advocacy skills, and genuine desire to help my son reach his fullest potential is truly unmatched.

From the owner: At Little Steps Pediatric Therapy in Highland Park, we provide pediatric physical therapy,…read moreoccupational therapy, and speech therapy to meet the rehabilitation needs of our young patients, their physicians, and their parents. We work with children from birth to adulthood providing timely, individualized therapy services in a caring environment through the personalized attention of a committed staff. Our skilled staff provides individualized treatment plans specifically for your child's needs and development.

We love our speech therapist, Meghan. She's kind, engaging and flexible. She has excellent…read morecommunication skills and is super responsive. I've noticed such positive changes since my daughter began working with her.

Would NOT recommend this place to anyone who is looking for a professional, communicative practice…read moreto work with their children. Since his evaluation, my son has had 3 different therapists, which no one at the practice informed me of until the day of. It was not communicated who would be his ongoing therapist at any point. I had to ask multiple times who his therapist was. After only a few weeks, his therapist went on medical leave for a month (she is still not back), and there was no one for my son to work with while she was gone. You would think an occupational therapy practice would do the bare minimum and assign someone else to work with their child clients while their therapist was gone. I am a therapist myself and cannot believe how unprofessional they are. So disappointed and angry at how my son has been treated there. Do NOT send your child here.

My daughter has had a wonderful experience at Little Steps. Her doctor identified a gross motor…read moredelay and referred us to physical therapy in 2020, and later assessments done by her school district identified a severe fine motor delay. We worked with Sarah at Little Steps to assess her and develop a treatment plan, and worked toward clearly identified gross motor milestones before progressing to occupational therapy. The therapists at Little Steps have even coordinated with her school district regarding her IEP. We have both really enjoyed working with the therapists at Little Steps and look forward to coming together each week. My daughter has made so much progress over the past year! PT and OT have improved all facets of her life--beyond improvements in motor skills, her behavior and attention have improved at home and in the classroom. She's more comfortable and has better endurance.

Step Forward Therapy is a wonderful place for pediatric therapy support. Our son has gotten OT…read morethere starting in late 2020 for 18 months. We also have started going back this fall (2022) for intermittent OT support as our son has gotten better, but still benefits from occasional sessions. Our son works with Ms Jillian who is a phenomenal OT. She is kind, funny, warm, and so creative! When she started working with our son, he was starting second grade as a non-writer (but on target with other skills). She quickly figured out he has weak fine motor skills (exacerbated by a previous wrist break at a trampoline park). Honestly, to see his progress over two years later is nothing short of incredible. She makes handwriting fun! Professionally I am actually a speech pathologist and I can tell this is a great private practice clinic. With respect to a previous review mentioning staffing concerns, I would like to share that this is happening everywhere right now (private practices, schools, hospitals, etc). Speech, OT, and PT are in high demand across the Chicagoland area and there are vacancies everywhere (due to shortages in the profession and Covid making those shortages worse). That being said I have not seen or heard of any staffing issues at Step Forward, from the parent perspective. We love it here!

I would advice to completely keep your children away from this place, especially when it comes to…read moretherapies. When we first started, we were happy with our therapy team. Then very quickly, within several months, everyone on our team starting to leave. Our son has Down syndrome so it's important to have him get all three therapies: OT, PT and speech at least once weekly. But we gave them the benefit of the doubt and waited until they filled in the spots. We waited months for a second session per week that was never met because they said their PT wasn't available and unable to fit us in. Well, I just saw that our son's PT was also working the preschool side of their business (which is not a good excuse for being unable to fit us in if they claim to be a therapy clinic). So on top of not having enough therapists for their therapy customers, they have them work the preschool side as well (our original PT had said they worked both, which I'm guessing is a large part of why he left). So this week, our son's "new" OT who had only been there weeks is leaving asap with no heads up with no replacement. This place is disorganized and unprofessional. I've had 2-3 separate people calling or texting me with the same scheduling issues or questions. There is no central manager, and management is non-existent at best. Billing is even worse. Then, because we felt we had to leave because they couldn't meet our son's needs (and this was the third time we were told to wait for a therapist replacement in less than a half year), they sent an email demanding remaining balance due within a week because we were "no longer clients!!" I've never been treated so poorly and unprofessionally by a clinical office ever in my life. That is not how billing should work because they haven't even finished filing claims for therapy services through our insurance. Plus, they never answered my questions on why billing amounts ranged so differently by even over a hundred dollars for the same services. I'm not an expert in billing, but their billing manager Jackie should be fired for treating families so poorly. I even tried to work out a payment system with them when our HSA funds each pay period (so the balance would be paid in a couple of months), to which she replied with a demand that full balance be paid immediately (in 2 days, no less) with full payment due immediately as soon as they process the insurance claims. I have a lot of medical issues, and I even delayed my insulin pump and diabetic supplies and stretch them further to make it a priority to pay their clinic. It's like they act like some loan shark mobster group or something in the way they demand payment. I've never seen a clinic act in such a way. And if it's due to desperation because they are so poorly managed (I don't know why else they would act this way), then that's even more reason to stay away. So if you are looking for a therapy clinic or even a preschool with consistent staff who treat their clients respectfully and professionally, my advice is to run away as fast as possible.

Our son was in PT with Ellie Hoag for the past year, and has thrived under her care. When we…read morestarted, he was a year old and not crawling, and now he is 2 and runs all over the place. Ellie had a great approach with our son, both being fun and playful and very focused on making sure he was working on the skills, without being pushy with him. He loved his sessions with her. We are ALMOST sad we don't need to see Ellie anymore because he has progressed so much under her care :)

From the owner: At Little Steps Pediatric Therapy in Ravenswood Chicago, we provide pediatric physical therapy,…read moreoccupational therapy, and speech therapy to meet the rehabilitation needs of our young patients, their physicians, and their parents. We work with children from birth to adulthood providing timely, individualized therapy services in a caring environment through the personalized attention of a committed staff. Our skilled staff provides individualized treatment plans specifically for your child's needs and development.

Business must be good because they've expanded to Evanston. While amazing for them, I was bummed to…read morehear that my daughter's physical therapist, the fab Leida, was going to the Evanston location. We had the choice of staying with her or trying a new therapist named Marcy. My initial reaction was to go with Leida because spending an hour with her had become one of the highlights of my daughter's week. However, the more I thought about the dreaded Evanston traffic (especially at the time of our appointment- 5pm) I thought staying in Highland Park would make more sense. And so we decided to test out Marcy. It turns out my daughter enjoys spending time with Marcy just as much as she did with Leida. It probably didn't hurt that Marcy quickly picked up on her love of all things princesses and pulled out the princess puzzles, books, etc from day one. My daughter greets her with the biggest smile every week and can't wait to tell me about all the fun things they did together on the way home. And most importantly I've seen lots of great progress as I've watched her jump and climb higher (perhaps a bit too high) than she's ever been able to in the past. Based on the hour I spend waiting/working from the waiting room every week I don't think you can go wrong with any therapist here, but if you're looking for PT I highly recommend Marcy. And if Evanston makes more sense for you Leida is your gal!

Unlike me my son was struggling to become a super gabby person like his mom and dad. Although not…read moretoo worried about the slower development (he spoke just had trouble with word formation) we set up a consult with North Shore Pediatric. The consultation recommended some additional 1:1 with a therapist..an amazing therapist but more on that later. Although not worried about my little buddy I also wasn't going to stick my head in the sand and ignore a potential problem so I quickly got on-board. Next step was my wife crying in the waiting room as our not yet 3 yo went in for his 1:1, full disclosure I wasn't there or would have been a blubbering mess!! Then my son starts talking about Ms. Meghan who I assume is a new teacher at pre-school..but then he starts asking about seeing her the day before a non-school day and I finally occurs to me to ask my lovely wife who Ms Meghan is??! Meghan is the amazing therapist referred to above (see you didn't have to wait too long!) that my son has grown to love seeing as much as he loves seeing his cat (and that's a lot!!). Of equal, ok of more importance is the development of his language skills. He has made great progress with Meghan's help and I have even less concerns that he will just as verbose as his mom and dad. Thank you Meghan and North Shire Pediatric!!