Irresponsible Service Gouging
My wife's Buick had a "Reduced…read moreEngine Power" message on here screen. She took it to O'Rielly's to have it hooked up for a general diagnostic, like we all do, to get an idea. Came back as a P0014 code, "Exhaust Camshaft Position System Performance" replace VVT, adjuster magnet. Regular service shop was full until the next week, so attempted to try another automative service to assist, "Meyers Automotive", BAD DECISIOIN.
They looked at it, my wife called and said, the oil is low and should get an oil change, for $125, to re-evaluate it. I said, what, and oil change and at that price I said no to the oil change at that price, it can wait for regular service department for $89. She said they just told here there's a $190 diagnostic fee, but can't determine unless she gets an oil change, and re-diagnostic the car again. Then obviously, I said, what!!! An oil change and at that price, and there was no mention of hooking up for a diagnostic or a price or consent to do so, they just did. I asked her to put the manager on the phone, I talked to her about this circumstance, and she said, "we always hook up for a diagnostics", I said, did you divulge that or made contact with my wife that you'd hook up to get diagnostics, and it would be $190. She said, "No", we do that all the time..."" Apparently that the gouging costs you get with them" without your prior approval or consent. I told the manager that it was unacceptable practice to do something, charge people, without knowledge or consent, that there is a fee, or, what you are to do to your vehicle. At this time, I was appalled by their business practice and was forced to pay $190. My normal services where I get my truck and car done, free diagnostic for services, and any costs are brought to the customers attention, consent to do services, prior to doing something to your vehicle, not just charging you...So with that, Do NOT do any service with Meyers Automotive, or you will be forced to pay for services that were not disclosed.
