Very friendly customer service. Crystal the manager was very courteous and personable with a…read morepractical approach to meeting customer need. Charley R

Ok let's be honest about this Marina I just bought a boat this year and the owner is a complete…read morenightmare he's the farthest thing from a people person I've watched him have screaming matches with people who pay to have their boats docked. His girlfriend the "new manager" gets drunk and gets very touchy(kissing guest, rubbing touching, I even seen her jump up and wrap her legs around a guy who then says what are you doing I have a wife and sitting on a guys lap) fun is one thing being drunk at work is another. The bathrooms were clean terribly I mean mopping the floor with dirt literally. The marina is completely a ghost town due to the marina owner I'm not saying party everyday but it's the weekend in the middle of the summer and it's hardly anyone at the marina because everyone is afraid to upset the owner you have to walk on eggshells around him they don't want to allow you to have gatherings at you boat so no "dock parties" they hardly do any events the only saving grace is Matt the helper and Shawn the mechanic the rest of the staff a complete disaster. Seriously I'd give a worse review if I could. I have video evidence if 3 guys filling up gas in the middle of the night on several occasions more than 1 boat brought this up to the owners girlfriend who said it was fine and they know about it but that's illegal.

Awesome people that offer great boat slips, storage & make you feel like family. Reserve your…read moreearly spring Walleye slip now for 2020 before they're all gone!

Humbug Marina is a first class marina in Gibraltar, MI. Their slips are reasonably priced and…read moretheir rack and launch is very affordable and efficient. The Service Department does a fantastic job of meeting the marine needs of every customer. Best of all they have great family appeal and deliver on what they promise. Come for the services and stay for the comfort of convenience.

I'll start by saying JP's (the waterfront restaurant) is great. But this review is about the…read moreMARINA, and more specifically, the SERVICE DEPARTMENT. Unprofessional behavior and poor communication have cost me significant time and money. Want a couple examples? Read on... Last season, the marina was to winterize my boat. I left it in the water longer than I normally do, so I was in a hurry to get it done. In addtion, they were to work on some other items for me at the same time. I called, and said that the weekend weather was going to be near freezing, so I wanted to make sure it could be stored indoors. On Thursday, the woman working (who no longer works there) told me that I could bring the boat down and they would be sure to get it inside, as long as I pre-paid for my service. I called back later to verify their hours, then brought the boat in on Friday evening after work. There was nobody at the marina. I left the boat outside, called the marina, left a voicemail, and verified that I had heard the hours correctly. I had. The voiccemeail also said that they would be in on Saturday morning. Not wanting to chance it, I showed up first thing Saturday morning, only to find that (again) nobody was there. Left another voicemail, but nobody called me back. My boat sat outside, the temps dropped, and I incurred significant extra damages. When I finally spoke to someone the following week, their response: "Oh, the voicemnail still has our summer hours. We are in our winter schedule now". Fast forward to my repairs: They had also prepared an estimate to replace the brakes on my trailer: over $3,000! Between the boat & trailer job, parts were backordered, mechanics were at the boat show, another mechanic ended up down & out with covid, you name the excuse, and they used it. Long story short, it's now April 2023, and my repairs STILL aren't completed. They finally got my boat done in AUGUST, which gave me about a five week season. I said to forget the trailer work for now. I just wanted to pick up my boat and get it in the water. They didn'tso much as offer a discount for causing me to miss 2/3 of the boating season. Not to mention the extra damages caused by the miscommunication of hours last fall. Needless to say, I was not happy. But they had a lot of staff turnover, and Will & Megan had always been good to work with in the past, so I still planned to winterize with them this season. After turning in my winterization form on Monday, Pam called me on Tuesday, saying that I could drop the boat off Wednesday. I verified the hours personally, then told her I'd be there early the next morning. As I was about to pull out of the driveway, she called me & said that she would need to cancel, because they were full & had "nowhere to store my boat". I informed her that I had adjusted my work schedule based on the information she had given me LESS THAN 24 HOURS EARLIER. When I asked why she couldn't have let me know that the previous day, she stuttered & stammered, and had no good reason. After I expressed my displeasure at the lack of communication & the unprofessional way that the situation was handled, she began yelling at me, before telling me "fine, bring your boat down, and I'll find somewhere to put it". She then hung up on me before I could even respond. Needless to say, I will NOT be bringing my boat to them, today or EVER. The next two marinas I called for winterization services were both happy to get me in immediately, and their prices were about 30% less. The also quoted a complete brake job, based on the make & model of my trailer. It was under $2,000. Humbug has become a dysfunctional marina that only seems concerned about getting their money. The funny thing is, if their customer service wasn't so poor, I'd still be paying their inflated prices. Do yourself a favor: Get a second quote before you take your boat to them. And if you do business with them, be prepared for the "unexpected issues" that will arise.

I have used Kean's Marina for winter storage and hoist launch and fall retrieval. I feel their…read morecosts to be acceptable and I have always been treated more than fairly. The marina office staff are efficient and friendly. Staff who handle hoists, bottom wash and movement to and from storage spot are hardworking and skilled. I just donated my boat and trailer to charity but will certainly turn to Kean's for my future needs.

I emailed Kean's Marina to inquire about rental of their clubhouse space for a graduation open…read morehouse. Below is my email and the response that I received from Carrie Lefever the Events Manager. Good afternoon Carrie, I would like information on renting your marina for a graduation Open house on a Sunday in July. Can you please email or call me at your convenience. I left you a voicemail also. Thank you, Adrienne Cornell-Smith ******************************************************************************** Hi Ms. Smith - Thank you for your interest in our facility! Unfortunately, we do not do Graduation Open Houses. We have had some security issues in the past and with people in and out and different times, crowd control becomes very challenging. Please let me know if there are any other events I can help you with! Enjoy the rest of your week! Sincerely, Carrie Lefever Office Admin./Events Manager 313-822-4501 x101 Kean's Marina 100 Meadowbrook St. Detroit, MI 48214 ****************************************************************************** Good afternoon and thanks for your reply. I do understand your issue with security etc. but just for clarity, this is a dinner for my friends and my husband friends to celebrate our son. This IS NOT a "graduation party" for a group of teens. I respect your NO but I want to clarify my request. ****************************************************************************** I decided to call and speak with Carrie voice to voice instead of emailing. I wanted her to explain her email to me because it was somewhat unclear and partially offensive. She was assuming that graduation open house meant a graduation party and each time she said party, I corrected her and said open house. She said they mean the same thing. I corrected her over and over. She continued to say that they didn't like lots of people coming and going because it became a security issue. However, we never talked numbers so I'm not sure what "lots" of people meant. She never asked me for a time. Not sure if she was assuming an evening event with "lots" of young people. She also said normally at events like this, people are coming and going the entire time. I said so if my event started at 4pm and ended at 8pm, you would expect everyone to arrive by 4? The guests could not arrive at 5pm or 6pm. she had no answer. She stayed with her line about not being able to accommodate my request for this type of event. Again, I respect the No, but still not clear about the Why. Carrie's customer service skills need some fine tuning in my opinion.

We were visiting a friend that has a condo nearby, so the location was super convenient. The check…read morein lady was very nice and we had a great site. The small pond had no fish (as I heard they all died due to an aeration issue), but my 4 yo still had fun tossing his fishing pole in the pond. The permanent campers were nice as we walked around and engaged my little kids at the fish cleaning station. I would definitely go back.

We are both primitive and camper campers. It is the week of the 4th of july and we wanted to…read moreprimitive camp by lake erie so we could take our boat out and do some fishing. Checked out 2 other camp sites before choosing turtle creek. The reason we chose turtle creek is for a few reasons. The primitive camping is not smack dab right in the middle of campers and rvs like the other 2 were and turtle creek was much cleaner then the others and turtle creek was CHEAPER then the other two. Turtle creek has both flushing and non flushing toilets...both VERY clean and updated paint. They also have a washer and dryer to use along with a few fish cleaning station. The campers were quite after 10 like posted and long term campers were friendly to day campers. It is a pet friendly camp site as well. Very nice camp ground with friendly helpful staff. ONE DOWNFALL**they are CASH ONLY.

Stay away from boat rentals at this marina. The lady that runs it screams obscenities at people who…read morelive on the river and does so when customers with children are onboard. Totally disrespectful to everyone nearby.

We had such an amazing day thanks to Boat Town Marina! Booking was very easy. Communication was…read moregreat. The boat was absolutely spectacular. It was very clean and very comfortable. We used it to go watch the airshow and could not have had a better day. I will absolutely be back!

Ken's marina has the best service of any fuel dock I've been to. There are always people to help…read moreyou in, and the dock has loads of room to make your approach and tie off. Several people have mentioned the burgers and dogs, they are really a nice treat to have on your way back out to the lake. The rest of the store has everything you need from beers, sodas, propane and snacks. I like Ken's for the nostalgic decor, friendly people and easy in and out. Their fuel prices are average compared to others in the area.

My all-time favorite gas dock. I just feel like the service is a notch above the rest. Also, the…read moregrilled burgers, hot dogs, and brats make for a great reason to make a pit stop during a day on the lake!

Nice workers! Can't really go wrong. Have A very nice variety! Of things! Workers are quick to help…read morewith anything! And Has everything someone needs to get started fishing!

I made new friends and it was a amazing experience and the service was great everyone was so kind…read moreand one of the workers Evan helped me a lot