Garry at midway dodge was such a big help with this whole process. The managers worked with me to help me drive off with a car and I had a bunch of bumps in the road but I was able to drive off the lot with a car if my liking! They answered all my questions and helped me with anything I needed help with read more

I knew exactly which car I wanted. I call before I left my house and was told it was ready to go. I paid 80$ in uber there and back to get there. Got there and everything started out fine ... until I waited there for 2 hours for them to come back amd tell.me that the car I wanted was damaged amd they were sorry.. but proceeded to sell me cars twice the price of what I was looking for and when I gave them my budget,tried to put me in garbage. I wasted time and money. It was false advertisement and I dont believe that the car was even on the lot. I never saw it with my own eyes. Dont waste your time driving to the Southside for these guys. They dont care about you. read more

Bought a preowned truck from them a few months ago. Truck almost immediately began falling apart. I'm currently stranded with a 1200 dollar repair for my fuel pump along with needing a new front transfer case which is almost triple the fuel pump. Avoid at all costs don't make the same mistake I did read more

I bought a Dodge 2016 ram diesel I came for a 2015 Colorado which I changed my mind on the GS decided to that I was now reapproved for a bigger and better vehicle I took the vehicle after being sitting there all day I get on the road in my vehicle start shaking so bad I tell them after I make it home that night and they told me to bring it in so I bring it in the next day which is a Saturday I don't get the car back till Monday they claim when they fix it that I've been in some type of accident which there's no dents on the vehicle whatsoever I get the car back and none of the things that I originally complain about the smudge and the window the antenna the side mirrors are aligned apart the seats are stained there's no car mats rotors brakes none of that stuff got fixed on that process besides an axle that he said the eyebrow I got the car after another long day of sitting thinking I will get the car Monday I drove back to Michigan and immediately I started shaking upon stopping when I got back to Michigan I changed the brake pads because they were metal and then was told that it was the rotors which I couldn't afford to do and now the bearings and the lug nuts fall off and everything on the way home I had no boats and so I had to buy which cost me almost 90 bucks for little nuts and this whole ordeal so far has cost me 500 bucks plus I think that these people are scam artists and are only to take the time to truly inspect the vehicle and they claimed they have when they sold the vehicle if the vehicle was inspected then I would not almost lost my life the first day that the axle broke so many ways Dodge air scam artist. I'm done being cordial about the situation I want to return vehicle but the return policy I found out was 3 days the GS keep telling me to bring the car back in knowing that I'm living all the way in Holland Michigan and that there are not compensating me for gas or my time he's very cocky very evasive and very disrespectful in a sense that he undermines those who he think he can control someone please can tell me what to do because I am getting nowhere I've been there two times three times already and they have not fixed the problem they only fixed what I'm telling them they're not truly inspecting the vehicle when I bought the vehicle they told me everything works and that the engine and everything was good I took their word they lied to me and every time I tried to bring it back within that 3 days they told me that they can fix it the first time they had it for over the weekend and they fixed only the axle and nothing else I asked I didn't know what to do but as I'm looking up online I'm hoping there is a way to get compensated and if anyone knows please let me know thanks read more

Midway Dodge - Didn't even put lugs on right - Auto Repair Near Me - Chicago, Illinois

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They charged me 1000 and my car was worse I do not how many things they changed and it turns on and off I I'm so angry they stole my money. I will be telling my friends to stay far far away from this place! read more

I got my absolute very first car for a very very good price i love this place so so much and it has the best personnel too totally recommend this place they get you driving asap read more

Let's start off with my purchase of my 2016 dodge durango with sale consultant Marco Lopez what amazing experience, great price and quick in and out service..... Second experience with my vehicle. took my vehicle is for service regular maintenance the service manager amazing person his name is Victor was very helpful and very knowledgeable introduce me to the tech that was working on my vehicle and explain everything about it thank you freddy . Love this place no run around they give you special pricing even if you don't ask. read more

Terrible dealership. They are liars.... they sell junk cars fix them up to sell to public. I bought a car last year June, starting having issues in November- tires , heat, suspension issues, too much money for repairs. They end up putting my car back online for sale with know issues. They gave me another car. I took the car back they gave me forgot to give me the car fax, I called for a week trying to get the car fax.... Francisco the salesman was full of shit. Never sent it to me. I end up obtaining it from a another dealership they told me this car was a junk car with four accidents. I took that car back and got back other car for trade in at another dealership. Please go buy a car in the suburbs Skokie, Evanston, Naperville, downtown, south loop. Midway dodge setup their dealership in a Hispanic and black neighborhoods knowing they would never sell those cars in high end neighborhoods. Please do not buy here..You will regret it ! read more

I read the reviews and bad ratings Midway Dodge receives across multiple platforms , and still chose to give them a chance because they had the vehicle I "thought " I wanted . One of the worst mistakes I have ever made ! Be one of the smart buyers and read this review to the end , you will be saving yourself not only money but frustration, disappointment and disgust from getting into business with what I view as vultures selling vehicles at Midway Dodge .I went in around the end of March 2023 to buy a 2017 used Ford Transit Connect , it was clean and had shelving in the cargo space . I did a test drive and noticed a few issues including a check engine light and a vibration I assumed was coming from a tire or wheel hub. My assumptions of these minor issues lead me to leave a $500 hold on the vehicle with the intent to buy after the problems I pointed out with vehicle were resolved . About a week later April 1st ( the irony) I went in to close the deal, after test driving the vehicle a second time I was not completely satisfied the check engine light was gone along with the other issues but the vibration was not completely gone so I asked for a scan print out of the engine and transmission. The tech BS me with the first scan with not one report from either the trans or engine and I let them know I was not going for that.Eric one of the finance managers informed me that it was close to closing said he would have the scan done off site a couple blocks away at a shop Midway Dodge is affiliated with, the scan there was not satisfactory either I did not get a print out the guy showed me the scanner while it was hooked up to the vehicle and said everything looked ok , that's the moment I should have walked away ! Yes I added another $3,500 down and signed the loan agreement bare with me , The car was just under 90k miles so my thoughts were if there's anything wrong it should be a easy fix so I took the chance and decided I would eat the cost and have it scanned at a Ford dealership near me.Two following work days up and downshifting was off I took it in to a Webb Ford dealership had it scanned and sure enough the transmission was no good and needed to be replaced.I contacted the loan company informed them I was returning the vehicle ( loan was not processed yet )brought the vehicle back to Midday Dodge and requested my money back. They tried to offer me a loaner and "fix" the vehicle but I declined . They stalled for two weeks so I gave up on calling and being forwarded to full voicemail box's and went there and waited two hours before my money was refunded to me.Midway Dodge is not a good place to buy vehicles they are DISHONEST and GREEDY and will eat your pockets dry if they smell desperation and ignorance on you . read more

RUN FOR YOUR LIFE!!! Ok, so I knew going into it (I read the reviews, stupid me for not heeding them) that they wouldn't have the cars I saw online actually there. But I thought, they've got to have something, right?! So my hubs and I went... We arrive, I give the guy a run down on what we're interested in. He starts off by telling me that my math is wrong on how much my payments will be for the price range I'm looking at. I think to myself, "ok, I'm new at this, maybe he's right." First mistake. He then does our credit check and we're "hesitantly" approved by "god" in the back corner for the exact amount I wanted. um. ok. But then he proceeds to show us really old cars that are priced WAY TOO HIGH telling me that they are willing to work with our "credit situation" and will give us a deal. Second mistake. I don't want to spend the full amount I'm approved for moron, just because I can... and I don't want to spend it all on a car that's older and not even in the same category I was wanting! and with his doomsday attitude he had me freaking out about our "credit situation" the entire time! So he tells us they basically have only 2 cars on the entire lot of 100 and some that will fit in our budget. I then have a panic attack and freak out about spending money on a bad car. So we decided to wait a week and return after I looked over consumer reports, check insurance rates, etc. I come home, do the math and he was trying to charge us $5,000 more than we should spend on either of the 2 cars they were trying to drop on us. So pissed this place wasted my Saturday. and I do not want some apology letter from anyone at this company who may read this review. I'm not interested in your justifications. You are crooks. read more

This seems like the Midway Dodge grief support message board, so I'll chime in with my experience. Normally, I try not to be dissuaded by 1-star reviews on Yelp since nobody's perfect. But Midway Dodge? Yeah, these ass-clowns would get a zero-star review if Yelp would allow. I called them up about specifically a 2003 Honda Civic DX Coupe that I saw advertised on both Cars(dot)com and their dealership homepage. I asked all the standard preliminary questions and decided I would schedule a test-drive. I even got a call from them the morning of my test-drive to confirm I was coming. Keep that in mind. ::They called ME:: So I took off on my lunch break and drove down. What a freakin' circus. I couldn't find the Civic on the lot, so I headed on inside the showroom. The first sales rep I passed by asked me if I needed any help. I showed him the print-out of the vehicle I was looking for and he said, "yeah, that car's been sold." "Um, when? This morning?" I asked. "Um, I dunno. Ain't been here a while ... Anything else you interested in?" I kindly asked WHY on EARTH they would call to confirm with me about a test-drive for a car they NO LONGER HAVE?? "Lotta cars. Tough to keep 'em all straight." Right. Too bad there isn't, oh, I don't know, an ONLINE DATABASE that we could use to KEEP THAT SHIT STRAIGHT, RIGHT?? Ugh. I should note also that the guy didn't pick his head off hand the entire conversation. Frankly I wouldn't be surprised if he went out in lot and had someone back over him. "Well that sucks. I blew my lunch break for nothing," I said. "Oh, and by the way, I'm not car salesman, but you'll probably move more inventory if you don't look like you're about to play in traffic." As an aside, the funniest thing about the whole encounter? During my walk through the lot, three different people asked me about cars. See, if you were wearing jeans and a dress shirt, you were dressed more professionally than anyone who worked there. So thanks, Midway Dodge, for ruining my lunch break and making me feel professional about my attire. read more

Salesman contact me in regards my RAM TRX inquire. I explicitly mentioned to him that I had a bad experience from other dealership in where did not allowed me to test drive the car and he said that was not going to be a problem with them. When I got there the car price was $15k above of what the website was displaying and what the salesman said on the call. The finance manager gets with me in my car, drove it to make sure my car is good for trade. After that did not allowed me to test drive the car I wanted buy. Do not waste your time with this dealership. I'm not sure how they expect someone to buy an $90k car without test driving it first. read more

I was pretty impressed with Midway Dodge. I went with a friend to help him look for a new truck when I was over in Chi-City. Being from a small town where I know the salespeople personally, I was intimidated going to a showroom in the city. But the salespeople were friendly, informative, and sincere. I already had my guard up going in, and I was prepared to get a little played. But my stereotypes and preconceived notions were dispelled. They had a lot of cars available. Because we were able to articulate what he was looking for, the guy we were talking to was able to look through their records to tell us what else was available, which wasn't already on the lot, and what would become available. Excluded only to Dodge cars, trucks, and SUVs, there was a robust selection. And this ranged from different makes but also different price ranges and mileages. The website also seems like it is a pretty good resource for looking around for different cars and trucks. They offered some pretty sweet perks in terms of service. It's even better because they get Dodge parts cheaper. All in all, Midway Dodge was a pretty positive experience. My friend ended up buying his truck, and he was able to negotiate a pretty good price. read more

My sister went here for an oil change and tire rotation. The staff is very nice and explained everything before any work was done. My sister is very careful with her money and checked prices before hand. Midway Dodge has good prices and they were located in her part of town. The place is clean and well maintained. She was very pleased with the work they did and I know how picky she is. One of the guys in the service department was nice enough to show her how to tell when her tires needed to be replaced and how to check the air pressure. That kind of service goes a long way for a young lady with her first brand new car. read more

I am only giving this one star because I have too. If there were negative stars, this place would warrant it. I made an appointment to view two cars that they had on the web, only to find out when I got there that the cars weren't there. I had my wife call while I was at the dealership to inquire if the same two vehicles were there, and the receptionist response was yes they were. The right hand doesn't know what the left is doing. Save yourself some time and aggravation and avoid this place at all costs. Mario, the manager, was like titts on a bull, useless. Never returned my wife's calls nor did they explain why they wasted my time. Never, Ever midway dodge. read more

I can't complain. I was nervous reading some of the reviews but we didn't have much of a choice. When our car broken into, the thieves did everything in their power to start the car with a screw driver and as a result totally destroyed the ignition. Thankfully we had AAA and got the car towed to them as they were the closest. Much to our surprise and with delight the service department was very sweet, thorough, and was right on the money with the cost of the repairs. We researched the costs of parts (which they quoted us the correct, fair market prices) and included labor. We were out of there $25 under budget and the car runs great. They even made us a spare key with a computer chip in it. For service, at least, I would recommend them. read more

Took us on a wild goose chase. We called to make sure they had the advertised car(98 Dodge Avenger) and they said they did. When we got there, we were told we were wrong, hadn't had a car like that for a couple of days and they didn't sell anything under $5000. The salesperson was very rude and looked at us like we made up the whole thing! There is no customer parking, I ended up being stuck in the lot until the guys got finished moving cars around for their web photo shoot! read more

I should have heeded the advice of the other reviewers. I also called about a specific car. Called the dealership at 5:55pm, the receptionist transferred me to Marcus in Sales. "Of course the car is here, clean title, one owner -- come in and check it out. Ask for me if I don't meet you in the parking lot first" After a stop, I head there through 45 minutes of evening traffic. Go inside and ask for Marcus. "Sorry, Marcus is off today." Really? Cause I just talked to him 90 minutes ago. "Hold on. Let me check." Five minutes later the GM comes out and I ask for Marcus again (trying to be at least somewhat fair to this person if he was my designated salesperson). GM tells me Marcus works in the call center and does not sell cars. GM then tells me the car I came for was sold and waiting on financing to come through. But he has a blue one he'd love to show me. No. Thank. You. I ask why Marcus could not have told me that and, of course, he has "a different system" so he wouldn't know. Avoid Midway Dodge. Car buying is hectic enough without being hustled and disrepected. read more

My father is the one that I usually go to when cars are the subject, and that's who I went to when I needed a car to take back to school with me. I needed something that would get to my school that is 2 hours away, and also something that would last the next few years. We didn't have a lot of money to spend so we went right to Midway Dodge. The sales associates didn't waste time when we walked in the door to greet us, and when I explained what I was looking for they already had some cars in mind. I'm very classy, so I like to have something that looks nice and sleek, and that runs smoothly. My father was more so concerned about the tires and engine. We took a few cars for a test drive and ended up agreeing on one care in particular. We were in and out pretty quickly and I was on my way with my new car. I recommend this place to anyone who wants a nice and affordable car. You can pick from tons of cars that are both new and used. read more

Worst dealer in Chicago for service!! Consider this your warning. Do NOT take your vehicle here for any type of service especially repair. 4 months to get my car fixed. No call backs, no access to the manager or owner bad attitude, rude, inexperienced technician. they jumped started the car backwards and ruined the PCM. I reported them to the Business Bureau and a week later I got my car. it was not in the same condition I gave it to them. The knobs were messed up. Im working with Illinois attorney generals office at the moment to get some sort of reimbursement. 09/18/21 read more

So I never left a place so mad before. But I took my car here cause I didn't know that was going on w my car. Once one of the guys become free to help me, he asked what was wrong. I was trying to show him this piece of paper that had codes on it from my recent scan of the car. He wouldn't look at it and said that he has been working w this for 20 so years and blah blah blah. Blamed that my other guy doesn't know what he is doing and that they would have to run a scan. Well I'm trying to tell him what I found out already. He just pushed me aside and basically made me feel that I don't know crap about cars. News flash just because we are girls doesn't mean we don't know what we are talking about!!! I won't take your car to get serviced here ever! I don't know about sales but my mom has bought three cars here before, which is the main reason why I went there. Not anymore cause I went to another dodge dealership and they were so much more help. read more

Don't ever go here, EVER! First off they don't have the cars they advertise online even if you call and double check, they always come up with the same story that they just sold them. Secondly the cars are all dirty, something is always broke or torn, and you can completely smell the smoke of cigerettes in them. The dealers are liers, they didn't want to give back my friend her money back for a deposite after 2 men told her they would. They called her a lier (fyi: I was there when they made the promise), and they said they didn't even care if her mother wwas sick that was not their problem. The deposite was for a car that they promised to get in the next day. They are complete ASSHOLES. Totally unprofessional. No stars from me. read more

I must confess, I was a little bit skeptical about this place when I saw some the reviews on here. But when I saw that one of the business owners was taking the time to come onto Yelp and address customer concerns and complaints, I decided to give them a shot. I was pleasantly surprised. First of all, the website for Midway Dodge Chicago is extremely helpful. A lot of used car places I've had experience with in the past either have corporate site landing pages (with very little local dealership information), hastily-assembled pages (also with very little local information), or no websites at all. Midway Dodge's website is a breath of fresh air, featuring an array of user-friendly tabs about new or used vehicles, specials, financing, or other services. The site let me get a good idea of item inventory and price BEFORE I went into the dealership, and that saved me a lot of time in the full run. There's a very helpful interface that allows you to select the Dodge model car you are looking for, and Midway's inventory of that car will pop up. I didn't end up buying a car through Midway, but I did test drive a few models to get a better idea of what I was looking for in a car, and that knowledge helped me a lot, even if I nailed down my purchase through a different outlet. The people here are nice and knowledgeable, the hours are terrific (the sales division stays open until 9 p.m. throughout the week, so I was able to come in without having to miss work time), and the service department is helpful as well. Don't need a car? Right now they've even got a coupon for a $24.95 oil change. Overall, I'd recommend this place, whether you're shopping for new cars, looking for used cars, or just in need of a service check-up. I think they went through a management or ownership change recently, so perhaps that's why my experience was so thoroughly opposite of what most of the reviews here indicate. read more

I brought a vehicle there last year the sales person that helped me was Francisco, today I wanted to trade in the one he sold me for another vehicle, sad to say he has retired and I had to deal with a man that was not nice at all, I felt like he was rushed with my sale and turned me down after asking a few questions, not giving me any options at all!!! I am very upset and now regretting doing business with them at all, I'm stuck with a vehicle I don't want and rude ass people that don't give any options for an essential worker who's looking to make a few adjustments with my lifestyle during all this craziness... I'm not asking for anything free or a handout just need to ease my mind a little with finances!! I work in a hospital and I pray I never see any of them in my hospital cause they would not like me treating them with the customer service they have treated me with!!! read more

Came to midway a while ago I didn't like the experience they are so judgmental I worked with money (Carlos) I was in a hunt for an r/t or SRT. Carlos though that because of my age and the way I looked I couldn't afford it. I told Carlos What i was looking for and that i was set on my goal. The way they treated me made me feel like I was getting pressured in to buying something I didn't want. Needless to say I left I am a proud owner of a 392 SRT straight from Sherman dodge got to choose my vehicle and test drive with hassle and drive off the same day. I will never recommend my friends or family to midway read more

really bad service went in there looking for a car and got treated like I was a child very unprofessional

I wish I had read the reviews before calling... I found a car on their website. I called to confirm the car was still on the lot. Drove one hour to look at the car. Rude salesperson asked me to walk the lot with him to find the car, when we didn't, he confirmed it wasn't there anymore... Icing on the cake #1 - Rude salesperson suggested I drive a totally different car (who cares what I was looking for) Icing on the cake #2 - When I called to check if the car was still on the lot, they took down my mobile phone number and called me three times to see if I had visited the lot. They didn't leave a voice mail, and I answered on their third call... When asked if I had visited the lot, I said, "Yes and I had a very frustrating experience." Answer: "Oh, I'm sorry to hear that." Click... Beware. They really don't seem to care about the customer's needs... read more

I had to wait a little bit to get situated but the salesmen Emilo really helped me out in getting a car and information on the car. I was really pleased with the attitude and energy he brought in. I noticed he was more willing to help than the other employees, therefore his sales performance was quite exquisite by all means. Thank you midway dodge!! read more

I had my car towed there today because my tire was shredded. They didn't have the tire needed for my car so they ordered it and had it on my car ready to go in about 2.5 hours. They were super friendly and reasonably priced. read more

Well, it has been a little while and I have an update. My car had multiple problems over the time I had it. I ended up dropping thousand on repairs. It was constant. Finally, the mechanic recommended that I just give up and trade it in - mind you, he could have made a lot more money off me. So I took it in to be evaluated and that is when I received the car history report. Yes, I do realize that I should have asked/received one when I bought the car, but I didn't know what I was doing and it was never provided. The reason the car was having so many problems was because it had been totaled before the dealership bought it. The people looking at the car told me that it should not have been sold. So, this one star is for the dealership that sold me a totaled vehicle that was a money pit, and one star for me - since I did not do my due diligence. Lesson learned. read more

I bought a vehicle in February 2020 the staff was all nice the sales person was very nice and finance gentleman was spectacular in selling me extended warranty and stating it is the best one and will cover everything in the vehicle, well it's 2021 I took my vehicle in on a Tuesday did not receive a call back from service department I called on the third day and was told they will call me back and nothing , I called the 4th day and they said they were extremely busy and will call me back at 3pm well nothing happened and now it's the weekend , I called on Monday no answer I called on Tuesday and they tell me they are waiting on another dealership company to look at my vehicle, long story short my car was in the service department for 6 weeks and finally told me that my extended warranty would not cover none of my vehicles damages. What a horrible dealership and what a bad service department. I ended up taking my car to get fixed at a local Firestone and it took them just one day to fix the whole car! So to sum it all up they offer you the world to buy their cars but completely ignore you when you need service done on it! read more

I live out of state. Emailed 3 times requesting photos of the interior. Was called twice and asked to come in and look. Finally on my last email this morning I got a pop up on auto trader from a supposed Jerry at 404 am. In the matter of 15 minutes the time on responses lapsed 12 hours I explained to Jerry I'd requested photos and asked to come in instead of photos and telling him I live 1000 miles away. 2 replies later Jerry asks when a good time would be for me to come look. Obviously the supposed Jerry wasn't reading my replies either. Something very suspicious about these folks. Beware beware beware. read more

Brought my vehicle in for an inspection, it was my first time coming to this dealership. Few days later I noticed a part missing from the engine bay, I've called and gone in person to address the issue and no one appears to know what happened to that part that's missing. When they where taking care of us before the inspection they seemed like god people, once we told them about the missing part they put us last and were rude. Moral of the story , don't do any type of business with this dealership. All they want if your money. read more

The only reason I'm giving this place a star is for my first time I was there they were able to exchange my car for another car with no money down and 4 hours later I was out driving the (new) car. I know getting a car takes a long time so I didn't really mind. This is where things go bad... a few days later it rained here in Chicago and I noticed something wrong, the car was sliding side to side I was definitely scared because that never happened to me before anyway later on that same month a notice that my two front tires were in bad shape so I decided to take it in and they told me sorry sold as is and basically that was problem.. they never offered my the extended warranty! So I decided to try to get in touch with the Manager and I've called them numerous of times and they always tell me the same thing.. ( give me your number and my manager will call you right back he gets her later today) I spend over $1,000 to fix both control arms and for tires . If you guys are going to buy cars from this place bring a mechanic to do a full inspection because they sell bad cars. I bought my car 5 months ago :-( read more

Had a great expierence initially. Small hiccup after but midway dodge has set things right. Very happy with my purchase. Definitely recommend shopping here for a quality car and great service. read more

I got 2 cars from this dealer. 1 new car and 1 used car. A week after I got the 2 cars I noticed that one of headlights didn't work and when I call them back to see if they can fix it they pretty much told me that go to hell. they do not provide a good service and ONLY care about selling you the car with no customer service, they prefer to get new customers and let go the ones that already got. sorry for them. they just lost a great client. Carlos Garcia very poor customer service. read more

The service here is better than any place in the city or burbs - they weren't pushy, plus they were really nice and extremely helpful. When I purchased my car from them in June, the lot had a pretty sweet selection and the sales people weren't hounding me right off the bat. I actually enjoyed the experience. I didn't get a car off of the lot, but they delivered the one I wanted and I couldn't be happier since. I highly recommend this dealership - and believe me I've been to many - it was a great deal and I know if and when I need to come back for a repair or a trade in I will get a fair deal. read more

I bought a 2005 bmw x5 it was a total lemon I paid 10,900 cash The motor had 118,000 miles but burned oil like crazy.but didnt smoke. All the coil packs needed to be replaced. The battery and alternator went out and after being fixed still drained the battery.then the transmission went into lag mode 1800 fix. So after 6 months of owning it i dumped it for 2800,never again will i buy anything from these people read more

I purchased a 2009 Dodge Challenger on Feb of 2009. At that time, i also purchased an extended warranty aside from the 36 month factory warranty. Never had any major issues with my vehicle. Just recently I noticed my A/C not functioning the same. The driver said was cool instead of cold and the passenger side vents blew out HOT air. I took my car to the dealership on a Monday. The dealer then contacted me back saying "Your factory warranty is expired." At which point I made them aware that i had purchased an extended warranty. They then contacted the extended warranty location...at which point, the warranty location informed them they did not have me on file. The dealer then contacted me and asked me if I still had my copy of the warranty. I luckily kept all my paperwork. I pulled it out and the person from the service department asked me to verify my VIN number which i did. Both matched. I then proceeded to give the service rep. the contract number on the contract. The dealer contacts the warranty location along with my contract number and no luck. No contract number with my name on file. The dealer contacts me and asks if I can show up or fax them my contract. I drove my wifes vehicle to the dealership and provided them with my contract copy. The dealership in turn forwarded the contract to the warranty location. The dealer contacted me on tuesday and said no work had been performed because they hadnt received approval for the claim. I was free to pick up the car and they would notify when the approval went through so i can take care in. Mind you, this weekend will be 90+ degrees with an a/c thats not working properly on a vehicle thats only 3 years old. The whole work week went by and i heard nothing. The friday of the same week i contacted the warranty place myself to find out what was going on. They pulled me up and notified me that the contract was not accepted because it has been 3 years since the initial purchase date of the contract, and they never received my paperwork from the dealer. Highly upset, I contacted the dealer and spoke to a manager who then told me that would be something the finance manager could take of. I asked to speak to the finance manager and was told the finance manager starts his shift at 1p.m. I called at 1:15pm and was told by the secretary he was "running late." I called back 15 minutes later and suddenly he is with a customer. I leave a voicemail with my information to have him call me back. Never called back. I then called back later in the day and spoke with secretary again and told her about the situation and if there was anyone that i can speak to of higher rank. She transferred me to another manager who i also could not get a hold of. Throughout the day i called the dealership over 10 times. Never had a phone call returned. Never had the email i sent through their website returned with a phone call. I do remember them calling me immediately when I was on their website showing interest in a car when i was car shopping 3 years ago. So now im out an air conditioner in my car and without a contract that i paid for. $2,200 was added to my finance when i purchased my car. Which means someone took my $2,200 and earned interest on that money, since the warranty place never got my paperwork or money. DO NOT DO BUSINESS WITH THIS DEALERSHIP. I WILL NO LONGER ATTEMPT TO CONTACT THIS DEALER. I TRIED TO FIX THIS WITH THEM AND THEY AVOIDED ME. NEXT PERSON THEY WILL HEAR FROM WILL BE MY ATTORNEY ALONG WITH ALL MY DOCUMENTATION OF PEOPLE I SPOKE TO AND MY RECEIPTS THAT SHOW I PAID FOR IT AND A DENIAL LETTER FROM THE WARRANTY LOCATION SHOWING I WAS REJECTED BECAUSE THE DEALER FAILED TO SEND PAPERWORK. NEVER AGAIN WILL I GO TO THIS DEALER AND I WILL MAKE SURE MY FRIENDS AND COWORKERS NEVER SHOP THERE AGAIN! Received a call back regarding the website email I previously sent. Note: that the email apparently wasnt read because caller thought i was interested in a car. I said, "No, I wrote message in reference to my car warranty. I spoke with Jesse in regards to the matter." Caller stated "oh, im sorry Jesse no longer works with us?" I said, "Excuse me? That's funny because i just spoke with him a couple hours ago in person. Who is this? You dont know your management staff?" She replied, "It is because this is a different Department. i work in sales" I stated, "Youre in sales which means you deal directly with Finance Manager." I proceeded to ask. "Who is this?" At which point caller hung up. I called back and Spoke with Christina (whose voice appeared similar) and she denied it was her and put me on hold and never got back to me. read more

This is the worst business I have ever been to! I wish I would have looked on yelp for reviews before I wasted my time. Other reviewers are completely right Midway Dodge tells you they have a car then when you show up they say the car just sold. I just fell into their scam today. Their service department called me less than an hour before to confirm my appointment to see a specific car then I get there and they said it sold?!? Really? They were completely unapologetic almost to the point of rude and they were very disorganized! On another note their staff was very unprofessional! When I went to enter their so called "business" there was a group of employees smoking right by the door, which I had to walk through their disgusting smoke, with my infant son, to enter into their crock of crap establishment! read more