Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).

Steve and his amazing team @ Computer Zen can handle almost anything you can throw at them. I…read morehave worked with Steve @ the Stagecoach Inn since he moved to Salmon. The keep all 101 rooms of internet and phone running smoothly. They also just finished my my new 60 room hotel here in Sun Valley. They designed and installed the Wifi, phone system, music in the lobby and the Dish network for 60 rooms They are artists of the electronic world. Salmon is Blessed to have them. Thank You Zen Team. What a pleasure to work with you all. Greg

I had originally given Computer Zen a great review till I used them a couple more times. I really…read morelike Nathan who was doing the work on my computer but he really shouldn't be repairing them. He took my expensive Epson Photo Printer to fix. He ruined it. He gave me a new much cheaper Epson 3 in 1 which had a printing problem after only 1 1/2 years to replace it. I gave him my HP desktop to do a simple installation of a Solid State hard drive. I have no idea what he did to it, but then again ,neither did he. He couldn't install it properly an he wound up junking my computer and buying me a used comparable replacement. He got that one running but it still had problems. He re-installed the operating system 4 times trying to fix the problem. They hired an 18 year old self taught College kid and he found and fixed the problem that baffled Nathan for months. It was not an operating system problem at all but a setting in the computer. Mind you, I was without a computer that I really needed for months while this was going on. I had to buy a laptop in the interim WAIT, NOT DONE YET. I was surprised when my wife gave him her desktop computer because it was running slow. She told Nathan, my whole life is on this computer, DO NOT ERASE ANYTHING. No problem he said. It's all done he said one day. Boy was that an understatement. It was all done alright, it never worked again. When she tried to use it nothing worked. She had Windows XP Professional operating system when he took it, but had Windows Home Edition when it came back. The CD was left in the drive bay so we knew right away what had happened. He had completely wiped out her Computer losing all her lifetime information and important records. He wound up buying a forensic recovery program and recovering about 10% of it. There were hundreds of records that had to be gone through by her one by one to get back what he recovered into a useable file. Some are still not done as it takes forever. She bought a used laptop to put them on. He put all the files on a thumb drive and gave it to her. I'll only charge you for the thumb drive he said. 128 GB $100.00. I was floored. I can get the same drive for $21.00 on EBay. Patty dropped it to 50. I'll give Nathan an "A" for trying but an " F- for producing results. I really like Patty and Nathan but I'LL NEVER NEVER give them another computer to repair. I'll still buy other stuff that I may need at Computer Zen.

Came home to see my elderly parents. They are getting ready to transition into a Senior Center in…read moreHamilton. I needed to go through their taxes on the computer and found out that they took the drive to this local shop to get fixed because it said it had a virus on the screen. Not only did they charge them $1000 dollars, they said that they could not get the data off of it. They sent them home with the drive. I pulled the drive from the box and hooked it back up in the pc. Not only did I get it on, I removed the spyware and was only to get it back up and running no problem. I called the store and asked them about the charge and lies my elderly folks were told. I being IT in Washington, was to fix in under 30 minutes. I was told they could not do anything about it. I was then forwarded to the owner, Brent Jackson. This guy blamed my father saying he must have done something to the drive. After I told him that I was in IT and fixed it in 30 minutes, he gaslit me. He laughed at me. I suggested that he watch who he was dealing with. He told me that he his in the business for 20 years and knows everything there is to know about recovery and the disc was shot. I did not tell him I work for Microsoft and that I will be talking within our legal department about recourse. I filed a complaint with the AG, and contacted the BBB about the fraudulent charge. For anyone who would like the contact number for their legal department, His cell number is 406-381-3166. Please beware of this company and it's theft of money from my elderly parents on a fixed income. Larry Baxter Redmond, WA

They covered less than 1% of my data, further damaged my hard drive (meaning that it is now…read morecompletely unreadable), and have some of the most horrific customer service I've ever encountered across any industry. I would recommend that you stay far, FAR away.