Montreal and her PA's are great. Her staff, though, leave much to desire beyond that. The…read morecommunication between staff and me has gotten me to rethink my care from them. The RFA's to help me with stenosis does help. But when calling to schedule and rescheduling and showing up to appointment and I get treated to the point where I get angry is not okay in my book. When I call to reschedule an appointment because I was just in the ER and was unable to drive due to pain and pain meds, I shouldn't be asked "do you even want this procedure?" when I've had years of showing up and attending my appointments and procedures. When I show up to an appointment and find out, they scheduled it weird, so the front desk couldn't find it clearly and the lady in font repeatedly tells me "we don't do that here, and you don't have an appointment" without verifying in the information with anyone in the back. You tend to get a sour taste for the company and rethink options.

This is the worst practice I have ever been to. I was referred to them for nerve pain, which…read morestopped during the 2 month wait to get into their office. When I finally got in I advised the spasms would sometimes go dormant for 2-3 weeks before returning. Rather than waste the appointment, I inquired about possibly having a separate issue with my back treated. From there it went downhill: **MRI order was sent to the wrong facility. It took weeks of requests to have this corrected. **The earliest follow-up was another 2 months out. This appointment could have been a 5 minute phone call, something that should be considered for patients dealing with chronic pain. **After waiting for 2 months I'm told at the follow up that they never received the medical records from my previous doctor, which they need to submit a claim for the procedure. I pointed out they had 2 full months to get the records and asked why they waited until I was in the office to request them, the doctor said he was unaware they didn't have my records. **Weeks before the appointment, I sent a note through their patient portal to let them know the nerve pain I was originally referred to them for had returned and requested the info added to my chart. No response or confirmation from the office. During the follow up, I asked about next steps with regards to addressing the nerve problem. Rather than write up an order for imaging to investigate, the issue was completely ignored. **Staff said they would send a request for bilateral facet ablations. I made it clear I've only had ablations on my left side and do not need them on the right. Staff doubled down and said they'd submit a claim for bilateral, but the doctor would do the procedure on just the left side if that's what I want. I advised insurance won't approve a claim for bilateral ablations since I've never had the procedure on the right side (diagnostic injections are required prior to ablations). They called me a week or so later to let me know they'd request the facet ablation for left side only. Two months have passed since the follow up visit and I have received absolutely no contact from the office to schedule the procedure. My insurance provider hasn't received a claim from them either. I imagine the excuse is that they're still waiting to get my medical records. That would be ironic, if true, because my spine care team at UCLA (which is very responsive) hasn't gotten any records requests. It is unreal to me how a practice this inept is staying in business. If you are referred here or are thinking of going to SP&SS, please do yourself a favor and go somewhere else. I had hoped to find a local practice to treat my pain, but I don't hate myself enough to wait for this office to get their act together. I'd also like to include an honorable mention of how after having said that I prefer not to take pain medication, the doctor casually asked if I wanted muscle relaxers as we're exiting the exam room. I declined the offer and stated my pain isn't muscular.

neglected to inform me i had a micro bleed in my spinal cord. make sure you always get a copy of…read moreany imaging or studyings you get. now i am terminal.

Got in right away. Doctor was very nice. Was running late 2 1/2 hours. Said referral would be put…read morein next day for a MRI, 20 days later two phone calls and finally a visit in office to find out why it was taking so long. What is with this office. If it will be a month or more before they can fax a simple number say so but no I got no return calls. I finally said forget it, this is so not worth my time. Funny by the time I got home there was a message saying they called it in. Why do you have to go threw these hoops just to get an answers. Tell people if it is going to take a very long time and maybe we would not get so mad.

My experience has been very positive. I met with Dr. Chen. I was thankful that he provided…read moreoptions to stop my chronic pain. He took time, answered all of my questions and the staff was able to get me scheduled quickly. All of the staff members from the reception staff and medical team has been very professional, polite and very accommodating. There was no wait at any of the appointments thus far. I am so thankful that I finally have hope to end the chronic back pain.

I just got off the phone with the Office specialist. Well let's backtrack a little. I'll tell you…read morefrom the start of my problems with this place. 1. I had to wait several months for an appointment for this place I mean like it was like six or seven months. 2. When I went in for my first appointment, my ID was a little messed up. I have a puppy and we chewed it. So part of my picture of my ID is not there. But the small one in the other corner is there I had probably 5 to 7 other things in my purse that had my name on it and the front desk lady said oh I can't take this. It won't scan and I said can you use your eyes and look at it you can tell it's me. I have other things in my purse with my names on it other insurance cards with my names on it etc. etc. she said no we can't take it. I said you need to go talk to your office manager and ask them because you could obviously see it just because it doesn't scan it doesn't mean it's not real. And I really wanted to tell her just to use your brain cause she obviously does not have one and she has no care for patience either. Should be back and talk to somebody and said yeah we can take it. But she was still not friendly whatsoever. 3. So I wouldn't end and saw the doctor. I have fibromyalgia amongst degenerative disease, bilateral osteoarthritis of my knee, I've had a neck surgery and spinal fusion (of 4, 5, and six), not to mention other injuries from shoulders, tendinosis, etc. He looked at me and said we don't do pain medicine so the only thing that he could do for me was the joint injections and take over my "" pain medicine which he's talking about tramadol, which does nothing for anybody that has chronic pain.. He was not friendly. And I think he was treating me as a pain pill seeking person. Which I am not I've had this issue for 56 years now. And I rarely ever take pain medicine. Because I detest it and I don't want to ever take the chance of being addicted to them. But my pain has gotten worse and it's unbearable. There are days that I just feel like I'm surviving and not living. It's so bad that sometimes I lay in bed feeling like I'm gonna go crazy from the pain. So I wasted all that time just to go up there to take a pee test, which I could've done anywhere before the appointment and actually done something at this appointment. And they scheduled me for next appointment to "" take over the medication. I complete waste of my time! 4. I got a call from the billing department saying that the insurance would not cover my joint injection so I would have to pay for it. You would think that they would put two and two together that most people that are on Medicaid and Medicare obviously do not have the money for these types of things. 5. So I asked to talk the office manager, and I got transferred to the office specialist or billing specialist. Whatever she calls herself. I asked since I didn't want to waste my time going up there for nothing if they were actually going to do anything for me if I followed through with the appointment. And she said yes, they're planning on doing a joint injection. I explained to her that I could not afford that that's why I had called in the first place because the billing department says that my insurance will not cover it. So I wanna know what other options they have to help with my pain. She said that well, you'll have to go to the appointment and discuss that with them. I said so this disappointment is just to take over my medication and for me to sign a pain contract. She said yes she'll have to discuss it with the doctors. I'm not wasting any more time if they don't have other options. They should not call themselves pain care specialist if they're not willing to actually care for the patients. You would think that a pain specialist were actually taken into consideration what can be covered by interest in what can't and actually do something that is viable for the patient. I hope they take this into consideration, but from the other readings, they obvious they will not. I wish I would've read the other readings before going to this place or I would not have wasted my time. I would also implore to doctors that are referring your patients to this place to think twice. Do your own investigation read the other ratings and maybe speak to your patient that you have referred to this place and see what they're facing. And what they've gone through. I would give them zero waiting if I could or even a negative one if I could!

I'm sitting here right now and they are running behind due to the holiday however Garet has made…read moreour waiting so plsent. He's given us snacks and drinks and jokes and apologies just been amazing. Also the girl at the front desk mela is such a sweetheart. And thats not even to mention the care I get. I love this place.

I saw a dr Hoffman at this clinic. She was pretty useless when it came to treating my pain. She did…read morea brief exam and then ordered a nerve test after telling me it was normal, she made the presumption that I only had the pain for less than a year. WRONG! if she would have actually listened to me or read my chart she would know I've had this pain for several years. she then suggested pt and massage, ive tried all these therapies with no relief. on my first visit they drug tested me and had me fill out a pain contract so I was hopeful they might actually do something for me to treat my pain but no I guess I did all that for nothing? didn't take my pain seriously not happy with the care I received at all. do not recommend this place or this dr to anyone suffering. they don't care.

I received Excellent Acupuncture treatments over several months from Wei Li, who was only there on…read moreSaturdays. Her homebase is Lake Oswego. She is an eighth generation herbalist, also.

Katie is very intensive in listening to symptoms and working with chronic pain pts,,an angel sent…read moreto heal

It was fast clean and efficient the staggering was amazing and kind id definitely come back againread more

I would never go to Dr. Samantha Sondermayer again. I was told she could take care of some forms…read morefor me in the first visit, I was charged 330 dollars and she said everything looked fine and asked my to come back later to sign something and when I went back the forms were filled out saying I had a chronic problem because of a seizure 5 years ago and I haven't had one since. She lied right to my face and said everything looked good.

Wow, this doctor actually profiles you and will decline providing medical care depending on your…read moremedical history. Unbelievable. Coming from someone who is dependent on medical care, this process was disgusting and offensive. I had done a couple days research on VIDA Integrative Medicine which claims to be "Western Medicine with an Open Mind". I then filled out an application and Dr. Evelin Dacker declined providing me medical care (even though she is accepting new patients), because of my medical history (I suffer from chronic pain). You would think that her philosophy is a perfect fit for someone in chronic pain, right? Wrong. Must be nice to choose your patients and have a 100% success rate with their health. It's just amazing how people can avoid failure, struggle, or challenges at that. Her "holistic" tedtalk view only comes from profiling her patients. Her process seems more fabricated than organic in my eyes.

I love this doctors office with all my heart! I have been seeing this doctor for over 7 to 8 years…read morenow and it's very small town feeling and has no other staff other than two doctors that work there. These two ladies take care of everything in their office and it's very clean. They have offered vaccine days when you can come in with your family to get things like Covid shots. I would not go to any other doctor in Salem Oregon.

She is an exquisitely attentive listener, thorough and her practice model let's her practice the…read moreBEST kind of medicine: individualized and dynamic. As another physician, I trust her judgement when it comes to my own health, and THAT is saying a lot.