YOU CANNOT BUILD A COFFEE SHOP ON INCONSISTENCY.
I was able to stop in this coffee shop on two different occasions on back to back days. Sunday, was my first time and I was pretty impressed with the shop, given the fact that it was in a small town and it didn't have many reviews at all. I ordered a Cortado and was really surprised by how well done it was made. It had the perfect consistency, texture, and flavor, with the perfect ratio of a well pulled shot of espresso and properly steamed milk. Whoever made that drink needs to train the whole staff, because based on my second visit, it is very clear to me that the owner is not doing their job properly in hiring/training baristas. The very next day I walked in very exited for my Cortado again! Being from Seattle, I find it very hard to find a properly made Cortado, and so I was excited for another good one here! But to my disappointment, this time, it was just beyond a let down. It was borderline disrespectful and just absurd. I walked the coffee back up and explained to the barista, this was 100% not a Cortado. It was more of a latte because it had lots of milk. It looked really bad. So then she nicely took it back and said she will remake it. Surely enough, it was very clear these workers had no idea how to make coffee. The lack of training and knowledge of coffee became very clear. I got my new "Cortado" and this time it looked more of an espresso shot with no milk. Unbelievable. I hope the owner reads this and does a better job of training its workers to understand their jobs. Just because 99% of the customers here probably order vanilla iced lattes, or other sweet drinks does not mean every worker should not know how to make EVERY coffee drink the proper way. It wasn't even close. Seems like by the merchandise, they care to take their coffee serious but the "baristas" don't know how to make drinks... Disappointing. You are a "specialty" coffee shop, not a Dunkin Donuts or Starbucks. read more