Came highly recommended and love the concept. The execution lacked quite a bit, however…read more
First customers to arrive, 4 adults and 3 kids. Walked in, employees lounging around the entrance desk, no one greeted us, asked if we'd ever been there, offered to explain how it all works, just 4 guys having a conversation.
We settled in the bowling alley since that's what the kids wanted to do, and still, no employees approached us, we had to go seek them out.
Twice
Finally Gavin came to take a drink order. And a food order, after that no issues.
Two final comments:
1) as a first time customer, I had to figure out about purchasing the card to play the games, bowl etc. When I found the location, there was a "Closed" sign on it, so I commenced to hunt an employee to help. Older gentleman snatched the sign off it and when I asked about it, was told "it was open the whole time". Well sorry, but I'm not in the habit of removing or ignoring signs like that.
2) at one point during the bowling, all the other lanes were activated and every single bowling ball in the facility came back up the lanes to us. Maybe get more racks for them?