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Midstate Veterinary Services

4.0 (12 reviews)
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Services - Midstate Veterinary Services

Pet physical or wellness exam

Pet vaccinations

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10 months ago

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1 year ago

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2 years ago

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8 years ago

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5 years ago

Top notch from the receptionists right up to every Veterinarian I've had the pleasure of dealing with. All have been very caring.

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9 years ago

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5 years ago

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7 years ago

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8 years ago

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7 years ago

One of the very best animal clinics in the region. We've taken our dog here many times and they are extremely attentive.

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7 years ago

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Review Highlights - Midstate Veterinary Services

Sun who expertly evaluated his symptoms via her own physical exam, Cornell ER records and further blood testing.

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Cortland Veterinary Hospital

Cortland Veterinary Hospital

(6 reviews)

Everyone is so nice, and they take the time to get to know your pet . This is the only place I will…read moretake my yorkie

I am writing to formally convey my sincere concerns and profound disappointment regarding the…read moreapparent lack of urgency and empathy demonstrated by your office during an extremely difficult and emotional time for my family and our cherished dog, Demi. As Demi's health deteriorated rapidly, it became clear that his quality of life was significantly compromised. We made the heart-wrenching decision to help him peacefully cross the Rainbow Bridge and promptly contacted your office to complete the necessary documentation for Stillwater. Despite emphasizing the critical nature of the situation, the paperwork was not processed in a timely manner. Our initial contact was made at 10:05 AM, during which we explained that Demi's condition had worsened significantly and that a veterinarian was scheduled to visit our home and required his medical records to proceed urgently. After an hour and a half without any update, we called back at 11:40 AM, only to be told by the receptionist that the paperwork would be ready within 30 minutes--time during which Demi continued to suffer. Compounding our distress, we later received communication from Stillwater indicating that our request for euthanasia had not been approved. It remains unclear what information was relayed by your office, but the evident lack of coordination and communication was both troubling and unacceptable. Under such circumstances, we believe it was imperative--and entirely appropriate--for the attending veterinarian to contact us directly to fully understand Demi's condition and the urgent need for expedited action. The overall management of this situation fell far short of the standard of care and compassion we expect from veterinary professionals. Consequently, we have decided not to return to your facility. We have shared our experience with family and friends. Entrusting veterinary teams with the care of our pets carries with it an expectation of timely, compassionate, and respectful treatment, as one would hope for their own animals. I encourage you to consider how you might feel if your own pet were in severe distress and faced delays or dismissiveness from your veterinary provider. The frustration and heartbreak we experienced during this ordeal reflect precisely such a scenario. Ultimately, Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized the need for a peaceful and humane release. He is now free from pain and suffering--peace that should have been afforded to him sooner, had there been greater responsiveness and support from his care providers.

Countryside Veterinary Hospitals

Countryside Veterinary Hospitals

(9 reviews)

Many levels of cruel care of your pets. Blood work Levels of Creatinine was low, Phosphorous levels…read morehigh, this is a disaster for any pet. Lucky we took our baby to another vet and hoping we were not to late getting the care our pet truly deserves. No follow-up, no call, no concern, no communication to owners. Don't understand why this place is still in business.

We dropped our 2 dogs off at Countryside on July 1st for a 15 day family vacation. On the final day…read morewhen we were 2.5 hours from Dryden Dr. Wagner called to tell me that they allowed our dog (my baby) to escape their care, she ran into the road and was killed. She was less than sympathetic on the phone and appeared to just want to move on. She agreed to wait at the kennel for us to return to town to "collect the remains" of our dog. When my husband and daughters arrived to pick up our other dog, our deceased dog was presented to them in a black trash bag. No apology was given by Dr. Wagner. Our dogs were nothing but a commodity to her. They are our family members. We trusted Countryside to care for our babies and they failed. We were told it was a "breach in protocol". Nothing was offered as far as cremation or help with our deceased dog. She wanted us to bring her home in a trash bag. I luckily have a vet friend who graciously picked her up for cremation. This has been nothing short of a nightmare for our family. We are completely devastated with the loss of our baby and hope that no one else ever has to experience what we have gone through. To this day, 2 months later, Dr. Wagner has not reached out to us to see how we are doing or to offer condolences. Please do not trust them with the care of your animals! We miss our Cheddar every day. Our other dog and cat are so lost without her. We are completely heartbroken!

Midstate Veterinary Services - vet - Updated May 2026

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