Our Jacuzzi spa needed repair (under 3year warranty) about 12 months after purchase. They came and fixed it promptly. Now the pillows are blistering; less than 2 years old, and they are "not covered under warranty. The chemicals cause that". Wha?? The pillows are not designed for exposure to standard spa chemicals? Sales person said they asked Jacuzzi to replace them and they declined. So Midnight Sun is not standing behind the product they sell. They want us to pay retail price to replace all 3 pillows. Buyer beware. read more

Attentive and knowledgeable staff. Abby herself is a lovely saleswoman -- never pushy, and always happy to talk at length when answering questions. However, her husband Phil is more problematic. He is very handsy around young children. I was aware of his reputation around the Walker-Bemidji area, but was shocked at how brazenly his predilections were displayed out in the open. Do not bring small children with you when visiting the store, and ensure they are inside/away if he visits your property. All in all, if you're in the market for a pool/spa/sauna, you could do much worse! Gotta take the bad with the good though read more

Walked in the front door on a Monday not expecting to buy anything right away. Was greeted by Abbey and she showed us some of the pool tables they had on the floor. She was very kind and always was able to answer all my questions. We found a pool table that we liked and was right in the price range. Abbey helped us customize the felt of the table and got us the entry level billiards kit and a ping pong topper to go with the table. To our surprise they had everything right there in the store that we wanted! The price was right and it was a custom pool table that I couldn't walk away from. We put the table and accessories on hold and came back the next day and finalized the deal! I was thinking it would be weeks before the install could take place. But Abbey and her crew did the absolute best and had it installed the Thursday of the same week!! The install went smoothly and quick. I am beyond happy with the quality and care during the install. The finished product looks and functions amazingly! I will recommend Midnight Sun pools and spas to anyone looking for a great quality Brunswick pool table! From start to finish I was impressed, if I could give more than five stars I would! read more

Midnight Sun Pools n' Spas - 8' Brunswick billiards table with ping pong topper add - Hot Tub & Pool Near Me - Bemidji, Minnesota

Philip and Abby and their team are AMAZING!!! We wanted to build a pool, they showed us several options without pressure to buy! Within two weeks we have a beautiful semi inground pool!!! They came out and explained all of the chemicals, cleaning etc to us!! What an amazing group of people! You will not be disappointed!! read more

Midnight Sun Pools n' Spas - Right after build. Landscaping not complete yet. - Hot Tub & Pool Near Me - Bemidji, Minnesota

Gary M. Gary M. Bemidji, MN 0 friends 1 review Share review Embed review Write an update 5.0 star rating 9/13/2019 We started with MSSpa in 1994 when we, Phil, and the business was in Walker and we were all a bit younger. It was great when MSSpa moved to Bemidji. We are on our 3rd hot tub and every experience over the years we have had with Phil and Abbey has been friendly, professional, helpful, and top notch. Top line products, service, and knowledge for us to enjoy our hot tub. Corey has serviced our tub for many years with up to date knowledge and skill. I don't think we are difficult customers but do expect quality products and service for our money. We couldn't be happier having done business with Midnight Sun Spas all these years. I have written maybe 3 business reviews in my life but wanted to do this because of our high regard for MSSpa. read more

I bought my hot tub 10 years ago from the Bemidji location and they have taken care of me every step of the way! I recommend anyone looking for pools spas or game room equipment to go there because you never have to worry about poor service or low quality items. read more

So helpful. I am a hard customer and Emma and Abby and the whole staff were amazing to deal with. After months of looking I finally found the hot tub that was best and they were great. Even delivering to International Falls. Very good service. Remembered my name every time, etc. so impressed!!! Thank you!! read more

We have a cabin up north and struggled for years about how to make a hot tub outside work. With teenagers we found that we are not able to get up as much as we would like. So servicing it and keeping it in good shape seemed a deal breaker for us. We stopped in and asked what our options were. What sets Midnight Spa apart is that they can custom design a maintenance program that works for you. So if you want to do all of the maintenance or you would like them to do it's easy. Flexible and full service... You can't beat them... Thanks we love our Hot Tub.... read more

If I could give zero stars I would. Worst service I have received from a company in 50+ years as a consumer. Bought a new pool that I was told would fit the footprint of my old one - it didn't so I ended up having to spend thousands more to frame in. This spring I had a broken pipe and was put off for three weeks only to be told they wouldn't fix it until I paid for an umbrella that I had exchanged last year and was never billed for - they are basically blackmailing me. Seriously unprofessional. read more

Wouldn't touch this place with a 10 foot pool cue. READ THIS ALL, sorry for the long story Hot tub #2 - The salesman from our first hot tub had been fired, apparently due to countless instances of very bad experiences and deals gone bad. We decided to take the store manager up on an offer to repair a damaged relationship. In exchange for another chance at business, they gave us a deal on a new hot tub. It was delivered on time, and filled the next day. I called and asked about the valves because they were so stiff, that I didn't want to turn them, fearing that with plastic would break. They said that that is normal, and to just turn them. I drove to the store later and asked them to come look at them, and was told again to just turn them. So I went home, and turned the valve next time I sat in it, guess what, it broke. So I went back, and told them, and demanded that someone come out and look at it as initially requested TWICE. I was told that I cannot turn them with the jets running. THEY WERENT RUNNING. So the tech came out, and guess what, he went to turn another valve, with the jets all off, AND HE BROKE A SECOND ONE!!!!!!. Fast forward a bit, I made darn sure to clarify that the broken valve stuff was going to be covered under the warranty. I was told yes, yes yes, don't worry. Well, after looknig at the financing statement, they charged us, FOR BOTH VALVES!! Remember, the stores tech broke the second one, and they charged us for it! The regular financing tatements started being emailed 15-45 times per day, instead of once a month, that was strange. The final straw with hot tub number 2. The temp never felt right, and I was assured from the beginning that different hot tubs just have a different feel. Well, I finally stuck a digital thermometer in the hot tub. It said 100 degrees, and the hot tub display said that it was 104. If you know hot tub temps, thats a big difference. 100 is cool, and 104 is very hot. So, on another trip to the store to have the broken valves removed from our bill, (this took several vists, each time was assured that it would be corrected.) I asked the owner to help with this temp issue. He grapped the tech, and the two of them discussed how to test it, and how to repair it. (the owner also assured me that the broken valves were off the bill for good,) The tech said he would be out in the next two weeks. I thought that was strange, since we live on the other end of town. So, over a month has gone by, and haven't heard from them yet. I think that its quite convenient that the warranty is up in days. I finally found the phone number to the factory, and they are sending me parts, and gave me instructions on how to conduct the repairs myself. Also, the man at the factory told me that it doesn't matter if the jets are on or not. So that was a lie! Hot tub #1 - First hot tub was delivered late, weeks late. Then setup was MONTHS late, months. It took multiple, regular visits to the store and calls to get the hot tub setup, which is included with the purchase. Then, I asked if they had a slow release device for chlorine that I saw on the internet. One reason was that when kids would have friends over, the chemicals would get out of wack. The response from the sales man was that the kids either need to take responsibility for doing the chemicals, or shouldn't be allowed to use it. The salesman offered a further discount on the hot tub if we went with his buddy the electrician. So the salesmann arranged the whole electrical part. They had to run about 75 feet of wire from the other end of the house. They electrician would have to return in the spring to burry the cable. We payed for it all at one time. Guess what? In the spring time, the electrician refused to come burry the cable. He had every excuse under the sun. He told me he remembered the whole deal they made at the time of purchasing the hot tub. But told me it wouldn't be that hard to dig the trench myself. I demanded that he follow through with his deal that they made us, he said that I could take him to court if I wanted him to burry the cable that we already payed him to do, but also said that it would be pretty had to do withouit a receipt. I went to midnight sun to get help, funny, his buddy the salesman wouldn't help. That was very very very expensive to pay for burring the cable. So years later, the cable is still sitting on my lawn, and my blood pressure is going to give me a stroke everytime that I look at it. I persued the idea of taking the electrician and his partner in crime to court for the expense of having someone else finish the job, but the court process would cost me about the same as just paying someone more honest to come do it. read more

Midnight Sun Pools n' Spas provides us with great service no matter what our needs are. They helped us select a quality spa that met our specifications and budget, and they continue to be there for us! When I have a question about spa maintenance, they have the answers. When our hot tub froze up, they were there to help us. And when we need supplies, they ship them to us immediately. It's reassuring to have their knowledgeable service team just a call away! read more

AVOID AT ALL COSTS!!! If I could give zero stars I would also. The owners Abby & Phil are extremely unprofessional and unwilling to do what is right for their customers. They are unwilling to listen to concerns and hang up on their customers. Find another company to provide the services this company provides, you will be much happier in the long run!!! read more

I would like to say thank you to Phil and the staff at Midnight Sun. About a month ago we changed the water in our hot tub and had a terrible time getting it back up and running. Keep in mind this was a Saturday and they close at 2pm. When I called there I just got the answering machine so I left a message and just assumed I would have to wait until Monday. I was very surprised when just a short time later Phil returned my call. I told him the problems we were having and he suggested we try several different things. He said I will call you back in about 10 minutes and see how it is going. He called back just like he said and we were still having problems so he stayed on the phone with my husband until we had things running. Again he said I will call you back in about 15 to 20 minutes and make sure everything is still good. It is well after 2pm by now. I was able to call him back in about 15 minutes and let him know everything was working as it should. We cannot tell you how much we appreciated the service given to us that day. Midnight Sun has an awesome staff and they treat you like they care about you. This is our 2nd hot tub from them and the service has always been outstanding! read more