Our Jacuzzi spa needed repair (under 3year warranty) about 12 months after purchase. They came and…read morefixed it promptly. Now the pillows are blistering; less than 2 years old, and they are "not covered under warranty. The chemicals cause that". Wha?? The pillows are not designed for exposure to standard spa chemicals? Sales person said they asked Jacuzzi to replace them and they declined. So Midnight Sun is not standing behind the product they sell. They want us to pay retail price to replace all 3 pillows. Buyer beware.

Attentive and knowledgeable staff. Abby herself is a lovely saleswoman -- never pushy, and always…read morehappy to talk at length when answering questions. However, her husband Phil is more problematic. He is very handsy around young children. I was aware of his reputation around the Walker-Bemidji area, but was shocked at how brazenly his predilections were displayed out in the open. Do not bring small children with you when visiting the store, and ensure they are inside/away if he visits your property. All in all, if you're in the market for a pool/spa/sauna, you could do much worse! Gotta take the bad with the good though

We were looking for a pool and started with the cheap ones at Menards. Fortunately we stopped at…read moreHot Springs before we spent 2k on a Menards pool. The service was amazing and when we had issues setting up, Mark was right there to help out. We have been in the pool almost everyday since we got it set up. Spend the couple extra dollars and get quality from the three Mark's at Hot Springs!! You won't be sorry!

Went into Ht Springs to look at some spa's. Amazing service and ended up walking out with a new…read moretub. It has since been delivered and we have had nothing but positive experiences with them since as well. Thanks Mark and your great team.

Purchased a pool from Eric at Gregg's Plumbing/Arctic Spas in June 2020, pre-paid in full and pool…read morewas installed in July of 2020. In February 2021 contacted Eric to report a significant water leak noted (see photos). Eric was dismissive of our concerns and did not come and physically look at the concern until March 2021 when he sent a technician to look at the problem. At this point the entire pool had dumped all of the water into our yard causing the pool frame and pool walls to buckle. We were then told we "need to wait until the rest of the ice melts" for them to do anything about it. Eric started making assumptions and suggesting that it was "probably a gopher who tunneled from underneath the pool and chewed through the bottom" and if that was what happened he said "then there is nothing I can do for you." I asked why he would jump to this conclusion without even investigating the problem first? He continued to repeat that we needed to wait and see what happens when the ice melts. Fast forward to April when the walls started collapsing in on themselves - Eric was contacted again and we asked for him to come and look at the issue. He said "they were busy" and wasn't sure when they could find time to come and look at it. When they did come and look at it, they cut several pieces out of the liner and Eric said he was going to mail them to the company. A large seam rip was noted where the pool of water had leaked out and I took a picture myself before Eric took the pieces. Eric then stopped responding to us until forwarding my husband an email from the company stating nothing would be covered as Eric had told him it was ice damage. I contacted the manufacturer and none of the pieces were mailed to them, Eric sent the company THREE pictures and none of these included the seam failure pictures. Eric has yet to respond and continues to ignore our phone calls and messages. We are left completely devastated with a 30 foot heap of garbage and nothing to show for our $7,000 pool. Please make sure you do your research before going through this company, we are incredibly disappointed.

From the owner: Swim Spas Hot tubs…read moreSpas Pools Commercial Pools and spas Chemicals Saunas Gazebos

This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

I made the mistake of ordering windows from this place. They installed them wrong and it took 3…read moremonths to get them reinstalled. I've had nothing but problems. They tell me we will handle it... we will take care of you. Believe me it's a bunch of empty promises. It's been 2 years and I'm still waiting for some one to call me from the corporate office that has the authority to offer some substantial compensation for everything I've been through. Buyers beware!!! This company has a habit of lying and manipulating their customers to get that big sale...

I made the mistake of getting carpeting from here. They hire the lowest bid installers then can…read morefind happens to be a company called "crew two" out of Minneapolis. The crew canceled the install appointments 3 times before I had enough and called Home Depot. Got it put in a week later finally after waiting 5, when I was told 2-3 weeks. Do yourself a favor and go to a local flooring store. And not a big box.

doesnt do drive up if its 20 degrees, but walmart and aldi do!! would rather go there instead of…read moretarget unless they have a perfume or makeup product i need, like come on were in northern minnesota you arent gonna die 3 minutes outside. but their groceries are overpriced, good and gather is what they carry and are always on a rollback because of some contamination with harmful stuff, one came out a week ago about the cheese being 75% plastic, plus their employees inside always have something stuck up their ahh, usually 17-24 year old girls with platinum blonde hair and orange spray tans, please just keep your dirty blonde hair that matches your natural skin tone and not a wannabe trump

When this store opened many years ago, it was a welcome addition to the shopping scene in north…read morecentral Minnesota. The store is still very handy to have, and is conveniently located. The employees here have always been helpful to my family. Also, being able to directly examine the merchandise certainly beats ordering via Amazon.