Our Jacuzzi spa needed repair (under 3year warranty) about 12 months after purchase. They came and…read morefixed it promptly. Now the pillows are blistering; less than 2 years old, and they are "not covered under warranty. The chemicals cause that". Wha?? The pillows are not designed for exposure to standard spa chemicals? Sales person said they asked Jacuzzi to replace them and they declined. So Midnight Sun is not standing behind the product they sell. They want us to pay retail price to replace all 3 pillows. Buyer beware.

Attentive and knowledgeable staff. Abby herself is a lovely saleswoman -- never pushy, and always…read morehappy to talk at length when answering questions. However, her husband Phil is more problematic. He is very handsy around young children. I was aware of his reputation around the Walker-Bemidji area, but was shocked at how brazenly his predilections were displayed out in the open. Do not bring small children with you when visiting the store, and ensure they are inside/away if he visits your property. All in all, if you're in the market for a pool/spa/sauna, you could do much worse! Gotta take the bad with the good though

Purchased a pool from Eric at Gregg's Plumbing/Arctic Spas in June 2020, pre-paid in full and pool…read morewas installed in July of 2020. In February 2021 contacted Eric to report a significant water leak noted (see photos). Eric was dismissive of our concerns and did not come and physically look at the concern until March 2021 when he sent a technician to look at the problem. At this point the entire pool had dumped all of the water into our yard causing the pool frame and pool walls to buckle. We were then told we "need to wait until the rest of the ice melts" for them to do anything about it. Eric started making assumptions and suggesting that it was "probably a gopher who tunneled from underneath the pool and chewed through the bottom" and if that was what happened he said "then there is nothing I can do for you." I asked why he would jump to this conclusion without even investigating the problem first? He continued to repeat that we needed to wait and see what happens when the ice melts. Fast forward to April when the walls started collapsing in on themselves - Eric was contacted again and we asked for him to come and look at the issue. He said "they were busy" and wasn't sure when they could find time to come and look at it. When they did come and look at it, they cut several pieces out of the liner and Eric said he was going to mail them to the company. A large seam rip was noted where the pool of water had leaked out and I took a picture myself before Eric took the pieces. Eric then stopped responding to us until forwarding my husband an email from the company stating nothing would be covered as Eric had told him it was ice damage. I contacted the manufacturer and none of the pieces were mailed to them, Eric sent the company THREE pictures and none of these included the seam failure pictures. Eric has yet to respond and continues to ignore our phone calls and messages. We are left completely devastated with a 30 foot heap of garbage and nothing to show for our $7,000 pool. Please make sure you do your research before going through this company, we are incredibly disappointed.

From the owner: Swim Spas Hot tubs…read moreSpas Pools Commercial Pools and spas Chemicals Saunas Gazebos

This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

I purchased an above ground pool from midnight sun in Brainerd. it was missing critical parts to…read moreassemble the pool. I have tried to get them to rectify this problem they will do nothing. however they have offer to give me a credit on the purchase price toward the purchase of a new pool costing 3 times more than the one I originally purchased. Now I am out over $1500.00 and stuck with a unusable pool (scrap metal)

I was having troubles with my chemicals for our hot tub. I went to Midnight Spas and the owner set…read moreme down and explained how to use them the correct way and the next day called me to check how I was doing and if I had anymore questions. We had purchased our hot tub used from our friends and when it comes time to buy a new one I will be buying it from Midnight Spas. They came out and measured for a new lid for my spa when I needed a new one. It has been a great experience to have a spa and knowing that if I have any problems all I have to do is call the owner who we call Hot Tub Phil. We have since purchased an above ground pool will all the accessories from Midnight Spa and have had the same great experience with customer services. Thank you to the whole team at Midnight Spa. Yours Truly Lori L

Super friendly and knowledgeable staff. Great selection of tools, other power equipment and grills…read more Ace is the Place! This location takes the cake!

I was in getting fasteners to put together a swing, For My Clients. Plus Pipe Dope for my New Gas…read morestove. The Guys at Ace on the Lake just checked on me?? Make sure I wasn't Stealing? The plus side to this Vist is I am on the Clock. I think Menards & Ace are good Friends? I get Treated the Same!! Either place I go. CustomerService had gone Down Hill.