I'm a Shared Branching client through my accounts at an out of state credit union…read more Journey Credit Union has been pleasant, helpful, and accommodating when I've needed to make a sizable withdrawal by cash or a cashier's check, plus a couple of times when depositing checks which I wanted to put into my home credit union. My experiences there have been great, right across each visit! I don't think anyone could have any bad experience with them.

Lowest surcharge ATM I've found in Des Moines. Helpful staff that doesn't judge you if you're not…read morewealthy like my old bank did. Decent loan rates if your credit has a couple bumps on it. Great place to have a checking account. They still have free checking without transaction requirements which seems harder to find. Good mobile app with person to person pay. It's pretty simple/ easy to bank here.

I'm really at kind of a loss for words on how I really want to start this review, and its because I…read moream still flabbergasted at what I just heard the loan officer just tell me over the phone after him and I had been dicussing a loan for me that would allow me to not only consolidate several items into a single, and even smaller payment which wasn't even something that I was really trying to do. My purpose was to make a few improvements around the house to make our quality of life much better. And secondly to purchase several household appliances that have gotten older and outdated and broke down recently on us. Then the final thing was to ensure that my family had enough available cash on hand to handle a move to another suitable house to rent because where we currently live has been taken over from the wonderful landlord that we had, to a very obnoxious and highly spoiled brat of a son who's only ambition seems to be making as much money as he can and as fast as possible by selling off all of the tools, equipment and items that his father worked hard for his entire life and not even bat an eye while doing it. Anyways he discussed this loan with me in detail all morning and I sent him everything he asked for and I offered the single most expensive thing that I owned outright which was my 2008 Chevy Colorado 4 door Z71 4x4 with only 130,000 miles and in excellent condition inside and out as collateral for the loan because my credit score was less than desirable because when you are looking for a place to live each and every application that you fill out and turn in costs you an application fee and what you are not told is that every place will take your money, and then run your credit report and most likely select the first person who is qualified and happens to walk through their door at the right time. Then, after a month or more of applications you find out that not only has your credit score taken hits from each place checking your score, but you are steadily losing money from paying for the application fees that are hitting your credit score soo hard that it will very shortly become so low that you can't fill out any more applications because now you don't meet the lowest credit score that you can remain elegable to rent a place. All because of nothing that you did financially, but because your score is getting checked. So you are penilized very bad just for looking agressivly for a decent place for your family to live. Anyways, this low credit score that I didn't cause, and somehow the fact that my truck is a 2008 and I have several credit cards that I use and pay four times the lowest monthly payment on every month. The manager for Midland Credit Union in Urbandale Iowa where I have been a member for close to 14 years now and have had 3 successful loans with and have paid off for various things. Is treating me like Im not even a member. And the discussion that the loan officer and I had was for loan spread over 4 years for $12,000 using my truck in excellent condition and tons of aftermarket parts and equipment everywhere just needs to be run past the manager and it's go time. I am feeling a little anxious, but very confident about everything because the loan officer valued my truck out at pretty much the $12,000 mark that I was asking for in a loan. Now after several minutes of nothing I finally get a call from the loan officer and he is still sounding pretty upbeat over the phone soo I'm still in good spirits about the loan. He begins to tell me that the manager has informed him that she thinks that my truck is too old. And that it has too many miles on it. Then for the grand finale.... she tells him that that very maximum that he can offer me as a loan using my pickup as collateral and valued at right around $12,000: is absolutely no more than $5,000. I have no response because I am waiting for him to say that he is just messing with me..... but he's not and is trying to convince me now that it's still a good deal. And I still don't say anything right away, because if I did it would have been really loud and full of a lot of very colorful words and I wanted to talk to the manager at this point because why am I getting treated this way after 14 faithful years with Midland Credit Union and 3 successful loans, some for exactly what they were offering me, but without collateral. And I just sit there on hold for a long time with no manager explaining to me why exactly I was being treated worse than I ever had at any financial institution ever. I really needed to understand why I only qualified for a $5000 loan but you wanted my truck valued at $12,000 as collateral. And the manager would not come to the phone for whatever reason. Because apparently she has been the manager there for awhile now, but I know for a fact that her and I have not met face to face before and we had not history or issues with each other. I waited for probably longer than I should have for her to get on the phone. She didn't

This is a great credit union for really anything. They have awesome employees who love giving back…read moreto their community, are always friendly and helpful, and are consistently working on new improvements to make banking even easier for their members. It's a pretty quick and easy process to get a loan, set up a new account, and do a balance transfer. The location is decent being between home and running errands. They even have a fun TikTok page now. Overall I've had great experiences here and look forward to banking with them for a long time.

I love my credit union. They know me by name, and are super friendly. They understand my needs…read morepersonally and don't try to force typical bank products that don't work for me. They offer low interest loans and credit, which being under 21 with no credit history, was a huge thing for me! They have all the features you'd want anywhere else for less. They also have a large network of fee free ATMS. I'd recommend them to anyone.

Not to be trusted. Employee lied to me about a car title not being paid off when I met the seller…read moreat their Ames branch. Still fighting for the title. Total fraud.

I make deposits at all of the Bankers Trust location for the business "aka my money maker." This…read morelocation in Grimes definitely have the happiest tellers of all of them. I go a little out of my way to get to this branch, but worth the drive. They are always smiling, very courteous, and help any way possible. When I can't make it they notice I've been dropping deposit at other branches. Kinda makes me feel special. Which I'm sure they do for all of their customers!

Love this bank!!! I use them for everything... Personal checking & savings, business checking &…read moresavings, business loan, business insurance and I'm about to refinance my vehicle loan with them. They really give you that small town feel with how they know you & take care of you, but their advanced enough to give you all the online options you already love. Thanks Midwest Heritage, I will always be grateful

Margo is so helpful! She answers all of my insurance questions, and does it all with a smile!read more

This business has been very helpful and they are very knowledgeable. When I need to change…read moresomething they are on it right away. I really appreciate doing business with this company and their employees

This company helped me through hard times with some old debts, i got them managed and back on track…read moreand paid off. They gave me the name of a credit counselor and that helped me with other debts as well! I thank them for their diligence with my debts and problems. The staff was nice and knowledgeable.

Lisa is amazing!!! She is perfect, responding very quick and…read moreshe is very helpful ! Definitely will recommend to friends and family! Keep up the great work!

Lisa Ung is one of the best agents I've dealt with! No…read morematter how busy or random I am, at any time of the day and needy with questions, she's always has patience and very responsive with me! I'm also from Sioux City, so she's every where. Highly recommended!!