Our family's experience with EquiTrust after the passing of both of our fathers has been incredibly…read moredisappointing and frustrating. Both of our fathers had annuities/accounts with EquiTrust. After their passing, we promptly submitted all required documentation for the beneficiary claims, including death certificates and claim paperwork. What should have been a straightforward process has instead turned into a prolonged and stressful ordeal. Communication has been slow and unclear, and the claim process has involved repeated delays and requests for additional information with little explanation of why the payouts cannot be completed. Families dealing with the loss of loved ones should not have to chase down a financial company for benefits that were specifically intended to help them during a difficult time. Unfortunately, our experience has made an already emotional situation even more stressful. Based on what we have experienced, I would strongly advise anyone considering doing business with EquiTrust to carefully research how their beneficiary claims are handled. How a company treats families after a policyholder passes away says a lot about their values, and our experience has raised serious concerns.

We have had excellent service with our agent. Very knowledgeable and looking to help us with our…read moreneeds.

After posting on Yelp and finally speaking to the manager of the department in charge of processing…read moredeath claims things started to happen. Midland kicked it into gear and within 48 hours of posting my review and having a frank conversation with Midland management, my wife's death claim was paid. When I received the check it was supposed to include interest for the 3 months they sat on the money. They only paid .25% in interest although the contract I had with them said the 2 year treasury rate at my wife's date of death which was 2.98%. When I called the discrepancy to their attention they sent me a check for the rest of the interest within a few days. While I feel they made this much harder and more stressful than it had to be they did finally pay. If you are in the same boat you need to stay on top of them and also read your contract. Verify that your contract is being followed.

I bought an immediate annuity and they have had my money for over a month. They still haven't paid…read more 11 days late. They said the routing number was a digit off. Lie. The paperwork confirmed the number was right. So they just happened to leave off a number Then claimed they mailed a paper check. Lie. They instead mailed me new paperwork to fill out even though they have my paperwork on file with all correct info. I am very concerned this a scam abc I'll be doing this every month.

Insurance can be confusing , but Sean at James Lunders-State Farm helped us with a plan that was…read moreperfect for our family and we are saving money compared to the insurance we were previously using. Highly recommend State Farm!

We have had great service from James Lunders State Farm…read more We have our home, auto (2) and an umbrella liability policy with James Lunders for over 10 years and haven't had any issues. I read another review which talked about "rental insurance" after a car accident. As with most insurance companies, that is an add-on and I have had to use it before with State Farm. It isn't very expensive, but it is an optional add-on. The nice thing about James Lunders is that he will sit down with you when you buy a policy then every 6 to 12 months (or however often you want) to go over your coverage and make sure you are protected for what you should have covered. He and his staff explain all the details, options and costs, but in the end let you make the decisions. State Farm has been quick to pay claims and has taken care of all the details of collecting from the other party's insurance company (two car accidents that were both 100% the other person's fault -- no difficulty on my end, they took care of it all and my premiums didn't go up). I would highly recommend both State Farm in general and James Lunders in particular for their service. I believe with all insurance, in the end, it is up to the customer to make sure they know what coverage they have and ensure that they understand what that means (e.g. home flood, car getting flooded, pipe burst, car accident, car rental, towing, uninsured motorist, liability, replacement cost, etc...). Not being in the insurance industry, James and his staff helped me understand and feel confident that I have the correct coverage.

While out of town my water heater leaked causing damage to my basement floor. I e-mailed Jeff…read moreEastvold on Monday of the damage. Within the hour a claim adjuster with Pekin Insurance had been assigned and within 4 hours we had set a meeting for the next day to inspect damages. 3 days later I had a check in had for the damages. Incredible service, fast, friendly and fair.

My wife and i got married, bought a house, and started compiling all the adult things adults do,…read moresuch as car insurance, homeowners insurance, and all that stuff. Dan Bell was super helpful in getting us covered for our house and our cars and saving us a ton of money. He was super knowledgeable and would recommend him to anyone who is buying a home, needs car insurance, or has any insurance needs.

Don't get AAA they suck. They charged me 70 bucks for a renewal after my wife cancelled. I can't…read morepay rent now. My ssdi check is 1361, my rent? 1300. That 70 bucks screwed me and then said it'll take 2 weeks. Yay for AAA. Worthless. I'll never get it again.

This office is so freaking Casey is rude rude rude. I have been calling AAA for all employees and…read moreneeded a receipt was told I couldn't get one. Even though it was my freaking card.

Janel Ketelsen is excellent! She is very responsive and has always provided me with the best…read moreinsurance options. I highly recommend you give Janel an opportunity!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Des Moines, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

UPDATE: Doug Whitehead at Asset Protection is still the best insurance agent you can hope to find…read more He is timely and personable. I feel like he really knows me, which makes me confident he's recommending the right coverage. He is funny too, which actually makes buying insurance fun. I'd just as soon switch insurance carriers than lose Doug as my agent. Nationwide is lucky to have him as a sales agent! Old review: I've had car insurance through Allied as set up through Asset Pro for just over 20 years. I also use them for my home insurance. My Agent Doug Whitehead is the absolute best. He provides extremely timely support and information. I have not heard of or seen anyone better in this field. Give Doug a call or email today!

From the owner: Whether you are looking for personal insurance, business insurance, agribusiness insurance, or…read moreemployee benefits, each agent will provide you with a personalized experience in assessing your risks and finding the most appropriate protection for your needs. We also provide financial planning and wealth management services through Accel Wealth Management.

it was real late - tiring - it is not easy for people to keep working, talking on the phone,…read morehelping all the time.. Great, Outstanding- she is a Great Asset to the Principal Financial group - even though my Yelp notifications are not working -i should not forget to inform or put the real truth, honesty , integrity and ethics- she is highly ethical, honest, good person - very caring, highly talks to the point, objective- very less unnecessary way of doing things - This kind of good work should not go unnoticed, even though she states, there is no worries or replying or so - Please ensure to pass on if there is any other place in the world- Happy to put across anywhere in the world for the goodness even though i am yet to pay off Student loans and keep only selling... nice of them to verify, validity and integrity to ensure all are correct.

From the owner: This is a local sales office for Principal Financial Group. Our financial professionals will work…read moreclosely with you on a consultative needs-based approach to find solutions that will help you reach your financial goals.

My husband and I have been saving for retirement for years. We had come to a point where we needed…read morehelp. The entire team at Gilbert and Cook is amazing. Very informative and focused on what we want out of the next phase of your lives. A special shout out to Cristie and Jarit for their ability to make the complex clear!

From the owner: Gilbert & Cook, Inc. is a wealth management firm, dedicated to empowering a unique group of people…read moreto live a life of abundance. Navigating through life's many transitions and complex choices, Gilbert & Cook provides clarity and instills confidence to make important wealth decisions.