it was real late - tiring - it is not easy for people to keep working, talking on the phone,…read morehelping all the time.. Great, Outstanding- she is a Great Asset to the Principal Financial group - even though my Yelp notifications are not working -i should not forget to inform or put the real truth, honesty , integrity and ethics- she is highly ethical, honest, good person - very caring, highly talks to the point, objective- very less unnecessary way of doing things - This kind of good work should not go unnoticed, even though she states, there is no worries or replying or so - Please ensure to pass on if there is any other place in the world- Happy to put across anywhere in the world for the goodness even though i am yet to pay off Student loans and keep only selling... nice of them to verify, validity and integrity to ensure all are correct.

on the phone for 30m with an agent who was unable to help verify my security question information…read moreto create a new online account, they transferred me to someone else. On hold for ~5m for a new agent, only for them to then state that the call never should have been transferred and they are unable to help me. The member/employee # they are asking for is not clearly labelled on my paperwork, and the plan ID was on a totally separate piece of paperwork that came in a separate lot of mail. Insane.

These people are some of the worst to deal with. They will not answer your questions and they will…read morecontinue to deflect and give misinformation. They will selectively ignore your questions, if they can vaguely point to something else you said. They will not cite or point you to their actual written policy. They seem to have processed things incorrectly and they cannot explain why they did it. They don't mind putting participants in awful situations, because they can just ignore you. Instead of trying to answer my questions, one of the people I spoke to kept deflecting and was even caught up with her own idea and said "you're just trying to find a loop hole". I don't get how trying to understand why principal processed something the way they did was trying to find a loop hole. If you have issues with them and they cannot point to a policy and they refuse to answer your questions, report it to an external regulatory body. Document everything. Report them to the Better Business Bureau (BBB), the Consumer Financial Protection Bureau (CFPB), U.S. Department of Labor's Employee Benefits Security Administration (EBSA) , IRS, consult with an ERISA attorney, or something.

This group gets 5-bloody stars! They are top notch and truly…read morecare about helping people kick the baddies out the door. They always promptly answer questions (email or phone) and with a smile too. I highly recommend Tom, Wanda, Paula, Melissa and the entire teamster CCoDM to any&everyone. Thank you. You're doing amazing work!

Bunch of crooks and con artists , told me a 20 point drop in a credit score isn't bad lol they…read morecaused it by wrongfully including my account with someone else's and won't own up to it and fix the issue , just kept feeding the same bull crap they sell to other people , blocked me on fb so I cant communicate and get things figured out , Tom Coates is a real work of art !! Great business you have here, canf believe crooks like you can stay open