I'd give less than one star if you could!!! We showed up for a sleep study and they said "our…read morecomputers are down". They said they called us. Used the "voicemail was full" excuse. My voicemail was not full, and they had my wife's number. They did not call her. So we showed and were sent home. My wife had taken the next day off work for that. And if that wasn't bad enough, they never called us to apologize or reschedule. Needless to say we will never go there again!

Unless you deal with your insurance company on your own, ahead of time they will stick you with the…read morebill. Rather than having you sign so they can bill your insurance they have you sign that you'll pay. Then they don't care if it gets filed with your insurance in time or not because you have to pay even when the insurance says you don't have to because they filed late. You signed the paper. When it happened to me they said 'you're not the only one this happens too'. Sounds like bad practice to me. I'll never have a reason to go back but those of you who have a choice - Go to a credited facility!!! I called ahead to make sure that everything was all set with my insurance and was told it was so asking questions won't help you at this place.

He'a an arrogant jerk. I pity his staff. Billed for a visit where he didn't do the test I needed…read morebecause he's too lazy to do the paperwork.

I went to the office on and off for years, depending on where I was living, and as of lately I…read morewouldn't even give the office 1 star if that was an option. Richard Horbal has a God complex and gets offended when you ask a question to understand your care better. He raised his voice when I did ask questions so I asked to speak to the other allergist, his son. His son did say his father has a God complex like "many doctors his age". Both over-prescribe antibiotics for sinus and ear infections. They don't document all medications you may be on, and I was asked on different appointments what medications I was taking from them. I question how well they document in general. They don't look at the bigger picture for reasons of a medical complaint, they push pills/drugs. And if your medication isn't covered under your insurance, they do NOT work on prior authorizations. One staff told me to do the preauthorization for them to sign, and I'm not a nurse or medical professional. The office manager said they have never done preauthorizations. Don't go with a doctor who's name says what kind of care you'll receive...

Dr. Roden and Dr. Harris are knowledgable and have good "bedside" manner. The staff in the office…read morehowever ... not so much. Kim (front desk) is OK but made frequent errors in charging my co-pay and had to be corrected by Dr. Roden. Marsha's tone over the phone is one of "why are you bothering me now". Love the doctors in this practice, but the staff needs a customer service refresher. One staffer actually said to me "there are thousands of patients with more pressing medical issues than you have" when I was inquiring as to the status of a test appointment (they were late/lax in scheduling said test appointment). Physicians get an A, staff, a D-.

Every year I go to their office for my physical that is supposed to not have a copay, I always…read moreinform the staff and the doctor that I am there for a physical only and they still charge me a copay. Trying to work with billing is pointless, I will be taking my family to a new practice.

We have been patients of Dr Frye for many years and have always found he and his staff to be…read moreexcellent. We now are forced to change due to insurance changes..will miss them.