Been a member since this location first opened. The employees here are the sweetest. I always…read morethought the assistant manager the past few years was the manager. Had to come in for a notary and got to meet Dolores. Amazing gal who went above and beyond. Not only was she kind she was patient. We found a company had sent the incorrect paperwork with someone else's name on it when we pulled out the paperwork to sign. She waited for them to email it to us which never happened so we had them email it to her. Who does that? A+++ So appreciated.

I'm on my own personal "Hell or High Water" journey, just with less death/buried cars…read more MidFirst had a $250 promo for opening a new checking account. Sounded good and I've done more for less, so I opened one. Less than 2 weeks after opening, I received the bonus in my account! I've done this with other banks, and NOBODY funds your bonus this quickly. Thank you MidFirst, much appreciated

Since their new digital banking experience was installed, the Plaid connections to access banking…read moretransactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired.

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of…read moreour questions and explained things that we were unaware we didn't know.

The personal touch in banking is a rare thing these days so when you walk in the door, understand…read morethat the staff at this location will have your back. I've been with them for years and will continue to do so.

Great service and unbeatable staff! I have the pleasure of being a customer of this particular…read morelocation for the past few years and I have been SO happy with them. My parents have had accounts there (money market and cd's) for longer than me, however I am thrilled to have someone like Joy and the staff here to help me in all my banking needs. Their rates are super competitive, their customer servicing is truly top notch, and they are always available to discuss your needs/wants in relation to finances. If you leave a message, they call you back right away. If you are in need of assistance, they will discuss every option with you. They truly take care of YOU. Having worked for a large bank for some of my career, I can tell you that the quality of products and expertise you get from Washington Federal, Joy, and the staff here is exceptional! No lying in this rave review! I look forward to this relationship for years to come! Thank you for everything.

Branch staff are great and very helpful as is the call center, they are patient and walk you…read morethrough processes if needed. Fry 's has been putting a pending transaction and then deducting the final cost of their app/pickup orders, the two this happened the call center agents will release the additional pending hold to be able to use funds in the account, A rep told me that the call center gets real time updates unlike the branches... which I understand because I worked for a large company sending communications to administrative staff down the rep level. Been with Desert Financial in some kind of way for over 18 years, I will never bank with big banks like Chase, BofA,etc . Where they charge ridiculous fees just to have an account. Desert Financial will reimburse any ATM fees when needed to withdraw cash from credit unions ATMs at the start of new billing cycle. A branch rep told that every February they give every account a "thank you" credit, I think based on how often you used your account or average balance, not sure just remember back in February I got around $20 credit. I recommend this Bank, Charles Schwab or USSA, if you are qualified family member. And little special touch they have big variety of card designs... ASU, Cardinals and desert pictures. Not all banks have that many.

I typically go in this location to get 5-10 in Cash to fill my 5gallon water jugs outside. Waiting…read morein line to get a few physical dollars to use I was told she would be right with me. She then decided to go in the back room check her phone. Dabble on the computer then log out and go on break with 4 people in line. She looked me in the eyes and lied to me. Honestly felt racist. The audacity of a teller is absolutely crazy but when the overweight white female manager came out and started to argue with me about needing to sign something for a deposit I knew it was a power trip. (I've never once had to sign to deposit cash)

Kris Connors was the gentleman who helped me. He is a stellar employee who genuinely cares for his…read moreclients. He has a level of compassion and understanding. He was professional and kind with my situation and what I was requesting the bank for. I greatly appreciate his approachable personality and expertise.

Rude woman in the front with a very nasty attitude and face. Associate 771. Never have I had that…read moretype of disappointment in service in the 20+ years of banking with BofA. Really sad how one disappointing employee can make you want to move your business elsewhere. Do better branch manager. Hire for customer service and personality traits not RBF and a snarky attitude.

One of the female front bank tellers wasn't very helpful and a bit disrespectful. She treated me as…read moreif I was a nuisance to her and made me feel very unwelcome. I've banked here for many years, and I'm thinking I should close my accounts and move over to a new bank branch. This female teller was very unprofessionand.. After making a few phone calls to account recovery, I came back in to speak to another front bank teller, I was treated way much better by this new bank teller. And she was very helpful and got me scheduled to see a branch manager the same day!! I'm hoping that her mean colleague (who was disrespectful to me)took notes and learned from her how to treat Chase Bank customers...

Deposited 2 checks which were written on Chase accounts. They verified sufficient funds at time of…read moredeposit. Chase put a 3 day hold on the funds even though the makers of the checks verified that the funds were withdrawn from their accounts. NOT A GOOD PLACE FOR LARGE TRANSACTIONS