Highly recommend. They towed my husband's motorcycle when no one else would. The bike had an issue with the fork and it was very difficult to get it on the flatbed, which is why no one would do it. The driver worked with my husband for a long time to get the very heavy bike loaded and then was extremely careful with it to get it safely transported. This company really bailed us out of a tough spot so we didn't have to leave the bike unattended at the top of App Gap. And the price was really reasonable for a Saturday and a very tough job. I have nothing but positive things to say about the tow. Super professional with a nice driver as well as good communication from dispatch. read more

I called for a jump start at 1026 Friday morning, June 12th, because the brand new battery that had just been installed on my car on May 12th 2026 was dead. I never got a call or a text from anyone, as AAA had said would happen, the tow truck just appeared. Upon opening the hood, the driver immediately complained about the state of the battery terminals but refused to clean them. He told me that I should pour sodium bicarbonate on each terminal, followed by vinegar, finally rinsing with clean water, but only once the issue he'd been called for was rectified. After that lecture, he had me get in the car to be ready to start it. He retrieved a jump pack and I watched him connect the black cable to the positive terminal on the battery. As soon as he connected the red cable to the negative terminal there was a sound like a gunshot and the horn started blasting. The driver jumped about six feet away from the car and it took him almost ten seconds to disconnect the red cable from the negative terminal which silenced the horn. He then unhooked the black cable from the positive side and put the red on the positive and the black on the negative. The incorrect connection caused something to happen to the jump pack because the driver spent several minutes trying to get it to work again, and once he did he again started trying to charge the battery. Somehow, as soon as he got the jump pack working and connected, he told me that the battery was fully charged with a charge of "11.1" according to the jump pack. Despite those claims, the interior lights wouldn't turn on, the hazards wouldn't turn on, and when I tried starting the car, the gauges and warning lights lit up, but the starter wouldn't even click over. Apparently because of the horn sounding, he accused me of running the battery down by leaving the alarm on. (The alarm is a beeping horn, not a constant blast.) When I told him that the horn blast was not the alarm, he accused me of leaving the interior lights on and then of leaving multiple doors open when I exited the car on Tuesday, thereby killing the battery. I asked if something like a fuse could have blown when the cables were hooked up incorrectly. He looked in the main fuse box under the hood, and used a screwdriver and pliers to remove fuses, ostensibly checking to see if they were blown. He then informed me that something must have damaged the electrical system causing the, in his opinion, fully charged battery, to not be working. He said he was going tow the car to a garage of his choosing but he wouldn't with the truck he was driving because he had a hard time getting the truck up the driveway. I said I wanted to talk to my mechanic before it got towed. He left in a huff. I spoke with my mechanic who was horrified that the driver had connected the jump pack backwards. They expressed concern that the driver had done some unseen damage to the electrical components of the car. He recommended that I report what had happened to both AAA and you. I called your main number, got your answering service, explained the concern, and asked to speak to the owner. I was told I would get a call back within 5 minutes. Ten minutes later, I got a call from 802-458-2315. The individual identified themselves as Duane and when I explained the concern, they said that they had been the person who responded (so it wasn't the owner as requested) and he had done nothing wrong. I told him that I had watched him connect the cables backwards. He called me a liar and said I hadn't seen what I saw. He went on to say that batteries "always" arc when cables are connected. I asked again to speak to the owner or his supervisor. He said he would have them call me in a few minutes. 24 hours later I still haven't heard a word from anyone. I've had several previous opportunities to call AAA for Roadside Assistance, and every time your company has responded, it's been a positive experience. Now, I have no working car, you can't be bothered to respond to my concerns, and I'm at a loss. I have grave doubts that the person who responded has ever had any training, either in terms of using the jump pack, or in customer service. read more

I needed help extricating my car from a ditch/snow situation; they came fast, were friendly and helpful, and got me back on all four wheels within 30 minutes of calling. 10/10, would recommend. read more

I had my 1986 Fleetwood Pacearrow 31 ft RV towed from Middlebury to Bristol The driver was courteous is the only thing I can say good about Midstate Towing I was charged $125.00 more than the $225 I was quoted failed to let me know of the damage caused by them they don't trailer RV's as their website claims My Motorhome is now basically junk and very much uninspectable due to Midstate damaging the body which is going to cost a few thousand to repair I was not present when they picked it up or dropped it off the driver did stop by my work to get payment before he picked it up I have and still trying to get ahold of customer service of which the answering service only has numbers for the drivers I guess I should just file a claim in court. I don't endorse this company in any way shape or form Charlebois in Burlington is much better to deal with even if they are quite a bit more expensive. If your vehicle is being towed by Midstate good luck on it being in one piece when it reaches the destination. My pristine classic is not pristine anymore. Thanks Midstate Towing!!! You got me. read more

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Locked my keys in my car like an idiot when I was out in Bristol for work--I live in Winooski and had no way to get my spare set of keys, so I called AAA and they dispatched someone from midstate towing. I was not able to be near my phone due to work, so I missed their call, but they left a message letting me know that they had unlocked my car, which only took about 30 minutes from the time I called. Gave them a call back to touch base and they were really pleasant on the phone despite the fact that I was not easy to get ahold of (which must have been annoying). I hope I don't repeat this mistake, but if I do, I know who to call. read more

Kudos to Joe and his team at Midstate towing!! Recently while on vacation, driving through Vergennes VT on a cold Saturday afternoon, my truck broke down. After finding Midstate towing online and contacting them Joe, the owner, came and towed my truck back to his shop. He located the part for me and had one of his guys repair my truck after hours. Not only were they efficient, professional and knowledgeable but they were kind to my autistic son who was having a hard time understanding the exact circumstances. A great group of guys!! Highly recommend them for your towing and auto needs! read more

I thought I had a major issue with my car on a dirt road. Called triple A. They called Midstate who talked to me directly to get my location, He even gave me his cell phone Number to call. It took the driver 10 mins to get to my location. We discovered that I didn't need towing only a minor adjustment (dislodging a stone...yes embarrassing) . The driver was very friendly and understanding. He didn't charge me. I recommend this service. read more

I needed a 40' shipping container delivered from Swanton VT, to Mineville, NY. I couldn't have asked for a better service, delivered on time (my time, very flexible), lowest price out of 9 companies called. Joe was a true gentleman and spent over 45 minutes on the property dropping it on preset blocks, offering to jack it up if it wasn't perfect, in one attempt backing up a tight driveway into a far less than perfect spot he had the trailer right where it needed to be. These containers weigh almost 9,000lbs, and have to be set perfectly on the corners for support. Swept his trailer clean and made sure not to get rocks on the lawn. Cannot recommend this company and Joe enough. This was my first experience ever with them and I made the right choice. read more

Avoid this company! I have been waiting over 2.5 hours for them to drive 10 miles and help me out. My battery is dead and I'm freezing in 25 degrees. Not happy about their service at all. read more