I ended up here on a whim after destroying my battery trying to get my little car up a snowy hill…read morenear Okemo. They had to run into town to get the right battery for me, but they were super fast and all at the very end of the day in a crazy snow storm. The head guy was incredibly nice but also totally honest. I watched him deal with a few different customers while I was waiting and was impressed not only by how many he new by name, but also the general extent of his knowledge on the details of each car and his inside out knowledge of the different issues and options. I would consider moving to Ludlow just to have this man as my regular mechanic. It is a little bit tucked back from the road and not a ton of signage, but worth it if you need someone in the area.

The nicest most helpful guy. Out of his way to make it easy for a quick windshield wiper…read morereplacement.

they were quick to come and pick me up when my car broke down and were willing to drive me 45 mins…read moreback home. great service!

Excellent service. The driver, Kevin, handled the tow of my RV with skill and good humor, after…read morewhat appeared to be a destroyed rear differential. AAA picked up the tab for a long tow to a truck repair business that was able to deal with it. Highly recommended!

I looked at a used car there that I ended up not buying…read more however the sales staff was knowledgeable, helpful, and professional.

Had the rotors turned on our vehicle, horrible job done. Can feel a death wobble upon breaking…read more Don't turn rotors if you cant do it right. Just wasted our money. Thanks for nothing.

Dropped my Suburban off with an initial price of $5500 for bodywork and paint. Went through three…read moreengines from this shop!!! Got truck back after he called me for payment over the phone (big mistake) and it's HORRENDOUS! Paid him $9,081.93 ($6,745 bodywork and paint -includes his cc fees and $2,336.93 includes his cc fees for engine work!) Picked up truck was horrified at bodywork. He sent pics from a distance which looked amazing but when you see it up close weld marks are visible where patches were done, seams rusting, exposed bondo, no paint on roof, excessive drip marks etc! Any professional after putting primer on and seeing these flaws would have NEVER painted it! To top it off, there are paint boogers all over truck and excessive drop marks!!! When we picked the truck up not only were we mortified at the bodywork and paint but the Truck didn't start!!! After his instructions of telling us it's our "ignition switch" and to "nail the pedal down to get it started" we drove back to NJ which was HORRIBLY. Called him several times. He initially said he would come pick it up w his flatbed tow and fix it (He's a Tow guy). He said repeatedly when we initially seen it, that if we're not happy he'll gladly strip it and redo it! A few days into back and forth calls and texts He decided to hang up and never return a call! We were scammed That's the bottom line. He had our Truck from January 1 through May 15!! He was going through a rough time w a forked passing away and had a bad accident so we cut him a break on timeframe . But instead of doing the job correctly he decided to do a rush Job. He does social media posts lying to his "cheerleaders" (FB friends) who he manipulates and lies to - while not giving them true facts or costs! Jason Gagnon is a fraud and a pathological liar!! My Truck is at a shop in NJ within 10 days of picking up from his shop. Found EXCESSIVE amounts of GAS in oil! Any mechanic knows what that means as the gas wore out my engine components - it's junk now!! We now need ANOTHER engine from his incompetence. The bodywork and paint need to be redone! RUN FROM THIS GUY! We initially met him by getting a couple of tows as we are Vermont seasonals. He talks a good talk and we befriended him. As soon as he got nearly $10K out of us and scammed, he has ignored us and left us with a terrible mess and a costly one! We asked him for for a fair settlement of $8,100 because he had paint costs - so we can pay another mechanic for engine pull and install ($2500) and so we can get our bodywork and paint fixed! He's refusing. Unfortunately we will be left w no choice but to hire an attorney. Stay away!!!

Our van slid off our driveway, and AAA called Jags. Jags showed up several hours after AAA said…read morethey'd arrive, without contacting us. They were unable to pull our van out, and said they'd be back the following morning with a wrecker, with no qualifications. When Jags did in fact not return the following morning, we followed up and were told they would not come back until we sanded the driveway. We'd not been told about this requirement but had it done in 30min. When we called back, we were told they would come back that day. After many follow ups to Jags, always committing to return, we went to bed with our stuck van and no word from Jags. Day three began again, calling Jags. They were surprised that despite committing continually that they'd return, that we hadn't found someone else to pull us out. Said they'd be back sometime that day. At this point we called AAA asking for another vendor to help us. AAA called Jags anyways, and he refused the job, but again, no word to us from Jags that they wouldn't be coming. Glad we had food, as we were housebound for three days due to Jags. Never again.

DO NOT USE MICHTELLS IN Chester / Springfield VT!…read more **keep in mind this is our only vehicle and we're a single income family** Never using that fucking auto company that screwed me over! The owner is high as a kite doesn't even remember me calling him two days ago and him telling me that he has Covid and then he tries to tell my husband oh I've never spoken to your wife I've never had Covid this is total bullshit my car is now broken! Wouldn't even let me get a word in because he's slurring his speech high as a kite telling me that he has to look it over all the paperwork and will take in five seconds never called me back. I had to call him multiple times leaving multiple messages and still won't return my calls. Than finally today my husband and I called when this happened! Two weeks ago brought my car in to get fixed by this auto company that is local. I understand the mechanic at the location got injured understandable but the other location had no back up plan kept leaving us hanging and not returning my calls giving me the runaround. Friday I had to literally drive up to their location and find out my car never got worked on after they told me it would so drive to their other location they're telling me their phones aren't working but yet they're making phone calls out to try to get a hold of the office manager. Office manager again gives me while I'm not sure what we're gonna do. I said I can't be without a car for two weeks I have doctors appointment which I've been canceling because of them. They then told me on Saturday I hope your car is done. Well Saturday evening I go out after they've said my car is all put back together and all of a sudden my traction light comes on. Then my brake lights flashing call them let them know they still can't tell me when this can get fixed telling me it's safe to drive etc. Then the shop manager tells me to call him Monday morning because he'll know whether or not his mechanic will be back in because he got a follow up doctors appointment after having the surgery which is fine. But then never called me I have to call him at 10 AM tells me well he's still going to be out we don't know when he's gonna be back well you would think with the follow up doctors appointment they would have an idea when he can return to work. But again I say OK as long as I can drive it Go out to drive it in my car stuck in the parking brake can't even move it my husband had to get it out now they're trying to say oh maybe it's the parking brake really because that wasn't an issue Then today I have to go to urgent care because I got something in my finger I go to leave and now my tire is up in to my wheel well. I never had these issues prior to having the work done. I know I did have certain worked on yes control arms ball joints and they said it's all good to go yet this fucking happens I gave them $1329 and now I might not even have a car at the end of us and they already cash the check before I can stop payment. I have screen shots of and photos! I have more photos than this but will not post all.

My first experience with Mitchell's auto body was after hitting a deer in December at the…read moreSpringfield shop. They did an amazing job! Since the new location in Chester has been open, I've been taking my car there for all my maintenance and can't thank the guys enough for always squeezing me into their schedule with my own busy schedule and making sure the job gets done correctly. The staff is always professional and takes the time to make sure everything is running appropriately and safely!