I have always had good experiences at Middletown Nissan and have always been treated well but yesterday I was treated exceptionally well as I had to purchase a used car for my teenaged daughter. Upon entry the staff was professional and very polite. We had a salesman named Dustin approach us and everything about him was very unlike a typical "car salesman". He was knowledgeable and really listened to our needs instead of looking out for his sale. He showed us a car that we really liked and ended up buying. He then did the things he's trained to do like offering us to perhaps consider leasing a car (no way Jose) but as soon as we declined he was very understanding and was not at all pushy. He made the entire experience pleasant and he is an asset to Middletown Nissan... kudos! I'll be back because I have another teenager a year away from needing a car ! read more

I stopped into Middletown Nissan this month to get into a new lease since my past lease with my Hyundai dealership was up. Adalberto spent a lot of time working to get me into the brand new Altima that I was dreaming of. He was very knowledgable, kind and calm person to work with. He & the dealership even went so far as to help me with the final payments of my previous lease. I also can not say enough good things about their finance woman, (her name begins with an N and I do not want to butcher it) she spent HOURS with me that night helping with prices, insurance, etc. she was an saint and a very, very smart woman. That dealership is lucky to have her working so hard for them! Thank you all at Middletown Nissan.. will always suggest you for anyone looking for a new vehicle. read more

Definitely a big improvement with the service department lately! A little bit longer time than I expected but still much better than last time! read more

Middletown Nissan - Auto Repair Near Me - Middletown, Connecticut

Ok it has literally been 2 months since I purchased a vehicle here. They took a $1,000 deposit on a credit card and neglected to apply it to my down payment. I have spoken to 4 different people now and still have not received a refund. It has gone back and forth between them crediting my card and issuing a check as a refund. While the secretarial staff have been nothing but pleasant and as helpful as they can be this is RIDICULOUS. Buyer beware as I feel like they do this on purpose - hoping I would miss this error when you sign your purchase agreement on a tiny tablet. I wonder how many people have missed this. So here I am again now being told to forget everything else they have told me and am being told to call my credit card and dispute the charge. Good grief. BUYER BEWARE read more

Spam texts & calls forever. Never give them your phone # !!! You'll get spam for years and years. Doesn't matter if you calm and ask them to stop or block the numbers. It's awful. read more

I worked with a lot of great sales reps, they are not to blame!! I originally gave this dealership 5 stars but unfortunately feel the need to change it to a 1 star due to fraud. I had leased a car back in 2021 and bought it out 4 months ahead of schedule (6/2024 instead of 10/2024). I signed the contract and made a check that included the 4 additional lease payments. Long story short, an additional lease payment was taken out of my bank account after the contract had been signed. When I asked them, they told me numerous times that I'd receive a refund check in the mail. Fast forward 4 months, I never received anything, but when I contacted Nissan finance, they claimed my account wasn't closed until 7/2024 and that everything balances out. The DMV clerk cut me off consistently and hung up the phone. Unfortunately this means the dealership kept my lease payment. I asked several times for a copy of my signed paperwork which I have not received. Anyways, I thankfully ended up getting my money back when I contacted my bank and let them know the situation (shoutout to BOA) but I am frustrated because I really did like them and was planning on buying my Nissan Z in 2026...just won't be doing that anymore. Update 10/10: We spoke to the bank that Nissan works with directly, they told us our check includes 4 lease payments - However an extra payment was taken out of my account...and this has been CONFIRMED officially by the bank. I've taken this up with Nissan Corporate as well as consumer affairs and they have encouraged me to take legal action. read more

Here's an update. The owner's manual says my Rogue Sport takes 4 quarts of oil with a filter change. The dealership charged me for 6 quarts. When I asked about this, Nate said they usually charge for 5 quarts, because they use 4.7 quarts, and have to charge for 5 when they use any amount over 4 (like as if they open a can of perishable liquid instead of taking from a drum). One problem with this explanation is that 4.7 would be harmful to the motor and would show up on the dipstick, but the dipstick always shows full or just under full when I check it after a change. Now they say my next change is free. They don't get it! I am not asking for a free oil change, (although the correct fix would have been to return the cost of the two charged but unused quarts, instead of requiring me to return to let them service my car in order to be reimbursed)! I am asking for honesty and sound business practice. Middletown Nissan is consistently charging too much by saying they put in 4.7 quarts when they don't. While charging for 6 is over the top, charging for 5 is likewise dishonest, especially when they are using 4 and claiming 4.7. Honest business practices must be a top-down process with clearly-communicated standards. read more

So as I sit here in my driveway listening to my door open alarm going off, I am reminded about my interaction with the service manager at nissan of Middletown. Not good. I brought my car in there for a safety recall. They did that part successfully. I asked them if they could simply replace an $8 driver's side door sensor that was broken. I had the part. It was one screw. I would have been ok with them charging me labor. I also had more work beyond that My washer reservoir motor was not working. I needed it replaced. I couldn't even get to that point with the service manager. Instead he felt it was important to call me out in front of his entire service department that apparently it wasn't my $8 door sensor that was broken, why, after 5 seconds of looking at my car door, the service manager stated it was my door that was broken. Not the $8 door sensor. So I begged with him, can you simply just install this anyhow since this is a common issue with my car. The seat belt buckle will sometimes break the sensor. Its a common issue. Instead he called me out in front of anyone and walked off stating 'I guess you know better than me'. Well sir, I may be old but I am a veteran. Is it Middletown nissan's policy to make a jack ass out of veterans? You had ONE JOB you had to do. Instead of collecting some green for replacing a simple part, I guess Middletown nissan prefers a one star review Instead and I am left stuck with the same problem that I was hoping they woild be competent enough to fix. Instead apparently their service manager feels my door is broken. Whatev.....i will find somewhere else to go. I wish I still had my Honda if I am going to be treated this way by Nissan. ​​ read more

SHADY ACCOUNTING..... I purchased a used vehicle and had a extended warrantee included in my purchase agreement. Three months after my purchase they cancelled my extended warrantee and credited my lien holder. All the while I had no idea this was happening - until i needed to make a claim. Now I am out of pocket with the repair and have little recourse. I believe they do this to inflate sales and get out of the risk. One star rating is too much.... read more

We were sold a complete lemon from here bought the extended warranty and it's still having issues that they aren't covering. Had the car less than a week and the serpentine belt went another week later the power steering pump went that they had just replaced come to find out it was the lines that needed to be replaced. Then the pump failed again. The car was there for 2 1/2 weeks before I got it back Once I got it back. The car was clunking nonstop like crazy mind you this is all within the 60 day window so they told me it was a wheel balance issue and my newer tires were warped so I had to get new tires $600 later on those and the clunking is still continuing so I took it to my family mechanic to find out that the control arms are completely ruined. The brakes are completely shot. This is a car. They assured me had a safety check and what not this place is horrible and I cannot recommend going somewhere else enough. I will be reaching out to my lawyer because I am now over $2,000 into fixing a car that l've owned since the end of read more

***stay far far away*** this dealership is a classic example of the old "bait and switch!" their website showed over a hundred rouges with 67 sv trims. I called ahead to be sure that they still had the vehicle on the lot, even gave them the stock number. the receptionist said, "yes". when we arrived the car had mysteriously been sold and they only had 2 sv rouges on the lot, not 67. a black and a white. we test drove the black with almost 500 miles on it, ...hardly new. the sales person didn't know anything about the stock or about the rebate. i thought Bruce Bennett was bad, but this dealer beats them out as the most deceitful, dishonest dealer in ct. as i stated, "stay far far away" from the liars!!!!!!!!!!!! read more

Not a good place to buy a car - games - hidden costs- they will not give you the price of a car over the phone. They want you sitting at the dealership to play the back and forth paper game . read more

As an update regarding canceling my warranty, the refund from Middletown Nissan was never posted to my account after waiting MANY months so I reached back out to Nissan Corporate who reached out to Middletown. They finally cut a check but I should NOT have had to follow up as it should've been taken care of months ago. Just another reason to AVOID this dealership at all costs! P.S. There was an unlisted $3k certified pre-owned fee for the used car, which is how I ended up with the new one. The new one wound up being cheaper than the used one by $2k. read more

Started with an hour drive to the dealership. Mind you I had spoken to the sales person about where I wanted to be on the $$ side. Got there, never got to see the vehicle. They had me fill out a credit application. Totally low-balled my trade...basically would have been paying for 2 vehicles and having one. Kept my keys hostage I had to go to the sales manager and tell I'm to give them to me. Very unpleasant experience. So stay away from this place. They will waste your time. read more

Went to Middletown Nissan for over 10 years, driving over 45 mins vs going to Hoffman or closer Nissan locations and recommended my parents to go there only for them to treated like trash. The dealership has gone downhill substantially with no awareness of how to treat customers let alone using elderly couples. I should have gone with them so that they wouldn't have been put through the car finance processing, given a cash deposit and changed their insurance only to return the next day, after driving 45 mins, to be told "nope, you can't have the car". Somebody clearly messed up and my parents were given false hope. On top of that, did not return my parents $500 CASH deposit until I had to call for my parents after they refused to take my mothers calls. Funny how a cash deposit can take over two weeks to be refunded. The general manager had no clue what was going on and has no tap on her own dealership. Do not go to this dealership. I'll be going elsewhere moving forward and if Nissan does not demand excellence, I'll take over 15 years of Nissan business elsewhere too. read more

Was looking for a car during the "chip shortage" They said, "we only have to increase the cost by $8,000." I went to another Nissan dealership the next day and paid $0 extra for the "chip shortage" This place gave me bad vibes and I felt like they were trying to take advantage of me. Furthermore, I serviced my car here a few times and can confirm they are frauds and crooks. They lie, service for a simple oil change takes hours and the cost for everything is overpriced and ridiculous. Please do yourself a favor and look elsewhere!! read more

Would leave zero if i could. They all are scammers! lowballing trade in values, adding fees for CPO when another nissan dealer said that it's illegal to do that. They are open for zero negotiations. These are not salesmen! Even the sales manager and financer are in on it. They will use every pitch to make you sign yourself into a poor deal. They are just scammers looking to prey on uneducated people to make poor financial decisions. They will purposely leave out financing information to hide how much they are screwing you over and when you ask for specifics the response is " just buy it, sometimes knowing less is better". They will give you high interest rates with good credit (they are skimming the rates to make more money off you), and push high monthly payment leases claiming its a "better deal" leases are never a better deal. Please do yourself a favor and avoid this place. GO TO CROWLEY NISSAN! They treat you with respect, work with you and your budget, and have great well mannered salesmen. F middletown nissan read more

Classic bathing switch trying to get a car for my daughter. Confirmed twice that a car was available to test drive. Once we got there said it wasn't available because it was in the shop. The salesman said that there's no car under $20,000 but when we looked on the website there was at least a dozen listed. Don't bother. How hard can it be to run it on his business? read more

If I could give zero stars I would. These people are liars. I showed up and they argued with me for 3 hours about a Nissan rogue. I continuously told them what I could afford and not once did I waiver. After 3 hours at this place they kept coming back with a new number until finally they got to exactly what I said i could afford. they also kept telling me it was the only rogue on the lot. Then I said "when I test drove this one, the speaker was a little shaky" the employee accidently said "don't worry we have 50 of them." Caught dead in a lie. Finally I was about to lease the rogue for the price they brought me down to and they said they wanted $5,000 deposit and $1000 down all of a sudden, that day and then told me the car would be gone tomorrow if I didn't pay. Outrageous. They then called me all weekend and refused to give me any information over the phone. I went to Kia dealership and got the same price that was shown to me via the online calculator. Save yourself the headache go somewhere else. A car is too expensive to deal with people like this. read more

The service advisor is very nice but they used to have express service for many services now you have to make an appointment for every single service and then you need to wait much longer if I didn't like my service advisor I would go 40 miles away to service my car when I can go 1 mile away from my house to another Nissan dealership to get my car serviced read more

Read the reviews but hoped they were wrong. I scheduled 2 test drives but showed up to be told my top choice was sold already even though they confirmed it was available an hour before. Then didn't love the car and said I wouldn't be buying anything the same day. Asked for my keys back so I could leave and instead they brought in a finance manager to see how they could "earn my business today" even when I said I wasn't interested. Finance manager was kind of rude and blindsided me considering I was not interested in buying the car. They didn't get the message but I won't be back to buy from them In addition, their added fees are absolutely absurd. A $19,900 car would end up being over $26,000 with BS costs, let me know how that's a good deal. read more

I thought I will give them 5 stars but not any more. My dtr leased a car from them, when she bought out the same car 4 months early with price she was told to pay (that price included 4 months payments and other fees) after the contract was signed, their bank took an extra payment from her account since it was auto payment account and she forgot to close it, when she questioned she was told that she will get the money back and they will send her the check within 3-5 business days, which she never received, When she tried to call Nissan dealership, they were very rude to her, her questions were never answered. one person told her to check with their bank, she called the bank and found out that bank received much lesser amount than she paid for the car, but that's between those companies. My question is why didn't they return her money, they took out of her account as an extra payment after the contract was signed. This is a FRAUD. Middletown Nissan NO NO read more

BUYERS, IF YOU WANT YOUR INTELLIGENCE INSULTED SHOP HERE. Worst sales experience ever. First, when you walk in , everyone is eyeing you behind their masks trying to size up your credit worthiness. One of the first questions from the sales person is 'what would you like your payment to be?' even before showing me the car!! They sell on payment trying to work ya for an 84 month ride. I wasn't sure if I was paying cash along with trade or financing a portion of it. They were forcing a 72 mo payment along with fees and taxes that could not be explained as they attempted to confuse me. I'm shocked that dealers still operate like this given the amount of information online. If I fell for their sales scam I would've paid $40k after 72 months for a 2017 Murano LOL. read more

Crooks avoid nissan dealers at all cost. They up sale services that are not required on vehicles. Do the work yourself or just take it to a good mechanic. read more

Zero. As a Nissan Leaf owner, the super chargers are supposed to be accessible to customers who NEED to charge. First of, 90% of the time there's a car blocking the chargers. Second, you now have to pay to use the super charger which in hindsight isn't that bad HOWEVER, no one knows how to fix this damn machine. Since converting it to a pay system, no one on staff knows the damn code that is required to activate the charging. There's also a on the card reader that says "Cash Only." How in the hell is a card reader that accepts cards only capable of taking cash? There's no slots for coins or bills. Staff is super dismissive, very "oh well that sucks" and keep kicking the blame ball onto someone else. "Oh it's service that has the code, we don't know it." read more

Literal scammers. I got charged for 2 hours of labor for a job that was as long as an oil change. Doing a fluid change shouldn't be charged at 260 for it since it takes 30 minutes tops. I never want to go back to this place. read more

I went in looking to buy an Altima a couple weeks ago. The dealer made it known the car was a certified pre-owned vehicle, and the 7 year 100,000 mile warranty would be included in the price. I went in again to make the deal with the agreed price, and they tried adding on $1,500 for the warranty, even though they had made it clear it was included in the price, and not an additional add on. Don't go near this dealership they hire people who have no idea what they are talking about and don't keep their word. Crooks. read more

This place is a joke. You will be get every excuse known to mankind and waste your time if there is anything wrong with your car. Do not come here. read more

I recently bought a nissan armada where the salesman made a point to show us "new tires" on the car. After waiting at the dealership for 6 hours while they serviced the car, we finally left and drove the car home. At the first oil change, my local garage called me to say the rear tires were garbage and well in to the wear indicators. Two things happened, the dealer lied to us about the new tires or they swapped them while we waited for service. Shady dealer. Do not recommend and in my opinion they owe me $400 for the tires. Stay away from these criminal liars. I should sue them for not checking the safety list on the car. Guess I will seek my vengeance in another way by costing them lost sales after sharing my review. read more

Middletown Nissan - Auto Repair Near Me - Middletown, Connecticut

They do NOT honor their own offers. Bought a nissan here so I thought I would go back. Covid was in full swing and so was this dealerships greed. I had an ad I had just received via text from their ad department offering me a good deal and thought perfect I will go back. They did not honor their own offer. Will never go back here. I like seeing that their rating is a 2. Little high in my opinion but to each their own. read more

Had an appointment set up and got a call the morning of that they are closed that day for "cleaning". Wish they would have told me someone or several workers came down with COVID-19. We found out by talking with someone who works there. I don't know .... I think the public has a right to know that COVID-19 was an issue at place of business. Making an appointment was easy. The people seemed nice on the phone. read more

We have now had 4 leases, with the last 2 at Middletown Nissan, and both times now we've had good experiences. I can't speak for others but we are overly satisfied with our experience here a month ago. Carlos Barassa negotiated our purchase and went above and beyond our expectations. He was pleasant to negotiate with, and ended up selling us a Rogue! He was knowledgeable about the car and all its features. For the month we have now had the car, the auto has performed as he reported it would, and is becoming the favorite of the four cars we leased over the years. We owe a great deal of thanks to Carlos. Sara Chamma, is the Business Manager who prepared our financing and was also a major player in our final decision. Very professional with a deep understanding of how to run her position, and she has a sweet personality as well, which is very helpful to people who are spending a lot of money. Everything moved with alacrity from beginning to end, and we spent the least amount of time here than at any of the other trade-ins. Overall I think Carlos and Sara, make Middletown Nissan look like a well run company. Thank you both, again, and we will be back when we are ready to negotiate another lease. read more

Worse than the DMV Tried buying a car from these incompetents and shysters. Impossible. Multiple calls and emails to multiple sales people failed to get basic answers to simple questions, but when I finally got to Seth, a sales manager, a whole new level of classic used car larceny occurred. He refused to consider KBB fair sales price range as a start to negotiations, and then insisted that a $700 "car conveyance fee that my mother has to pay," was "Connecticut law." When I told him I looked it up and it wasn't, he claimed "30 years of sales experience" and hung up! Confronted with facts he bailed. AVOID P.S. Connecticut actually passed a law requiring car dealerships to post notices about these fees. https://www.consumerlawgroup.com/blog/2014/06/games-dealers-play-dealer-conveyance-fees.shtml read more

Terrible service. Terrible cars. My first experience here I was waiting for a small repair. They had clearly forgotten about me and whenever I asked they kept telling me to wait. I eventually found out that the mechanic working on my car finished and left work hours before that. My transmission blew at 76,000 miles. Nissan has a Class A lawsuit for these transmissions, but refused to help me out. $5000 and a week later, my check engine light is on and the car keeps refusing to start. Now I'm struggling to pay for a car that might not be able to get me to and from work after... I got stranded 150 miles from home because they didn't wire my gauge cluster correctly. They had my car for an entire week, and I payed a ridiculous amount of money and THEY STILL COULDN'T DO THE JOB RIGHT! Don't ever buy a Nissan. Save yourself the trouble. read more

If you want to deal with anyone here go to moe. You won't b disappointed. He is funny and upbeat. He is awesome. He get you want you want with no issue. Thanks moe! read more

Never doing Business with them again. They flat out lied to me about getting 2 free oil changes when I leased a 2023 Nissan Altima from them, and on top of that as a customer who had 2 previous leases with them, they tried to legally rob me when getting this last lease.... When I went in to get my 3rd lease from middletown nissan the paperwork said I'd pay $2000 down for a $300 a month on a 2023 nissan Altima. After talking with the financial women at the dealership when she brought up the totals she said my total for the new lease would be $4200. I told her I was only putting $2000 down, she responded with yes, but there's $2200 in fees on top of that $2000 down. First off I've been leasing for about 10 years now and I've NEVER had to pay fees to get out of a lease and into a new one, I argued with her and told her there was no way I'm paying that, and that I'm not putting $2000 down anymore. So she ran the numbers with no downpayment and to my surprise, with 0 down the payments would be $290 a month. I asked her how that was possible and she told me she'd have to speak with a manager. She left and never came back, instead another women came in and was suppose to finish my contract. I asked what happened to the other lady and she said she got stuck in a meeting(aka she messed up and now they sent this lady in to finish the signing). I told her that the $2200in fees was ridiculous and that I've never had to pay any fees before. She told me there new and that they couldn't budge on them. Honestly I was already fed up with what I was going through and I was planning on paying $2000 anyway so when this lady said, "and we'll even throw in your first two oil changes on us" I just accepted it and finished signing the paperwork. Let's jump forward to yesterday. I went in to get my first oil change and the service said that my new car wasn't even in there system under my name/number. So I told them there must be a mistake I got it from here. After he checked the vin, then my name came up. I told him that I should have 2 free oil changes and he said there was nothing in the system about that. I told him again that there must be a mistake because that's what I was told when I was signing for the lease. He said I should talk to the manager, and I did. Long story short with the manager, apparently the girl who i was dealing with no longer worked there and that there was nothing in there system about the 2 oil changes. I asked him why would I make that up and he gave me the political answer of, "we'll look at it from our point of view". I was already frustrated with this place because of my last encounter here and now this, I asked him if there was anything he could do and he said his hands were tied and that his boss who could do something had the day off and that he would have him call me tomorrow morning about getting reimbursed for the oil change today. I got tired of arguing with him so I just him sure and he gave me his card if I needed anything. We'll tommorow came(which is today) and I was waiting for a call all morning while at work and got nothing. When I got out of work at 1pm I gave his number a call and it went straight to voicemail. I then called the dealerships number and asked to speak to the general manager in regards to what happened yesterday and they said he was in a meeting and to leave a message. So I did and it's not 4:30pm and still havnt received anything back. If you reading this and thinking about coming here, do not come. They are crooks and liars and don't care about the customers, even if your on your 3rd lease with them. I will never do business with them again once this lease is up. read more

I have never written a review in my life but felt it was necessary as Middletown Nissan has become the newest swear word amongst my friends and family. A list of positive things about Middletown Nissan: - CJ (5 stars), my salesman who has gone above and beyond to help me from the beginning of this process to yesterday, when he answered another phone call of mine on his day off, when I was having yet another problem with Middletown Nissan. A list of negative things about Middletown Nissan (0 stars): - There are too many. I refuse to spend yet another evening listing all the things Middletown Nissan has done to manipulate me and make me feel insignificant as a young woman. I have never trusted a place less, as they are masters of leaving out, making up, and avoiding communicating VITAL information. As a customer branching out from my long relationship with a thoughtful and honest dealership, I really thought a place like Middletown Nissan only existed in 60's movies. I have to live with a four year lease leaving me feeling emotionally, psychologically, and financially robbed. Thank you again, CJ, for continuing to do everything in your power to help me. Nissan is extremely lucky to have you. read more

Went there because their online prices are good. Caveat emptor. Then they hit you with 3k worth of added costs. 1000 for destination/conveyance fee? What? Every dealer in CT average from 399 to 599 at most. Then 600 dollars for vehicle prep what entails to a car cleaning/wash which they will say is a full safety check as well. Then 700 dollars for DMV document prep. Lol it's usually 120-190 at other dealers. FYI the past 20yrs I have bought 15 cars so I know what I'm talking about in regards to fee. Surprised they didn't throw in that 200 Dollar vin etching. Go somewhere else unless you enjoy throwing money away. read more

We had a wonderful experience at Middletown Nissan with Zaid, in the Sales Department. He was very knowledgable, professional, helpful, and a pleasure to work with. He was friendly and very patient with all of our questions, and really listened to what we wanted in our vehicle. I will definitely buy another car from him again when the time comes. read more

I purchased a 2014 Nissan Xterra on 10/1/2014 and within 2 months, the electronics (Radio, Navigation & Bluetooth) stopped functioning on fine evening. I called the dealership and got an appointment scheduled. As much as my vehicle was ready on time and did not have any issues considering it has only been 2 months since i purchased it, the service personnel misplaced my keys when i went to pick my vehicle. That was UNACCEPTABLE. He asked me if I live close by to go grab the spare key from home. I said no and then he decided to make me a spare key. Then got me a spare key in about 15 minutes of waiting. I was asked to bring my spare key at home for them to configure it to the new key that was given. So, i get to the dealership the next day to get the spare key configured. I was told it would take about 15 minutes to get it done and even after an hour I was still waiting. When I went to find out what was going on, the gentleman who was assisting me was busy on the phone assisting to someone else. I kept waiting at his desk and that is when the manager of service asked me why was i waiting there. When I explained to him is when my case was being attended to. Seriously, after over an hours wait my case was not attended to. SO DISAPPOINTED. I was told that in a week they will call me back if they spot my lost keys at the dealership or they will make me another keys to replace the lost one. I have not heard anything yet and I feel very let down for this is the very first service for the new vehicle purchased from here. Sadly, I feel tied down with this dealership to get the rest of my scheduled services done. read more