As a child I truly hated the dentist and now with my child I mainly let my wife take her. I finally…read morewent with them for her appointment and if my dentist was like this as a kid it would've been a whole different story. Their facility is so comforting for children. The waiting room has video games colorful wall scenes, an igloo, it's such a comforting experience. Even in the rooms they put in their favorite shows to make the child as comfortable as possible. My daughter watched Ms. Rachel. This was such a caring and comforting experience. Makes me wish they were my dentist as a kid.

We absolutely loved it here ! They were so kind and gentle we had to get our baby tongue tie and…read morelip tie removed when she was a month old and we were so nervous. They made us feel so comfortable and taken care of I highly recommend !!!

I am a dental professional, and based on my experience, I would not recommend Liz, Dental…read moreHygienist, at Great Expression middletown, New York). After my cleaning, I experienced multiple issues that I had never had before. The treatment caused discomfort and complications rather than improving my oral health. Proper dental hygiene care should leave a patient feeling healthier, not dealing with ongoing problems. For anyone considering care at this location, I strongly advise exercising caution. My professional opinion is to stay away.

Beware. I scheduled an appointment for my foster child on 4/3. I explained that the child was…read moreseeing a dentist in the area where his Facility was and that in continuity of care he need work performed here with us as we are not traveling 3 hours for an appointment. Of course! This was not a problem! They want my business! The person that scheduled the appointment took the Offices information and advised that they would contact the office on my behalf to verify the procedure that the child needed and obtain records. I didn't think twice to check in or confirm, shame on me for that. A week prior to the appointment Great Expressions did nothing but call and text me reminders that even when you confirm they continue to spam you about. The morning of they called again to remind me. When the second phone call came in, I picked up to tell them I knew. What I didn't expect was that the staff member was calling me to tell me the visits wasn't covered. She told me she wasn't sure what he needed but it would cost anywhere from $300-$500. If you are to sure what he needs how are you able to quote this and how do you know if it is covered? I told her another staff member was going to obtain the X-rays and notes to schedule the procedure. She claimed I didn't even know what he was being scheduled therefore I can't be upset that insurance is not covering the appointment. When I tried to explain he had a check up within the last two months at the other dentist. Miss Rude Pants went on to tell me that the location isn't the reason the insurance would bill me. It's because he was seen within the last 6 months. I told her I knew that and I wasn't sure what exactly the visit was for because the first person I scheduled with made it clear she would get the records and schedule accordingly. Miss Rude Pants was so smug and condescending. Apparently they scheduled him for a cleaning. This was never the conversation on 4/3. He needed to meet a local to us Dentist as he needed work done. The person I spoke to today was rude and nasty. I called the original provider and they had no problems supplying me with the records and advised Great Expressions never reached out. I called back GE and got Miss Rude Pants who wouldn't let me speak, talk loudly over me and put me on hold and never came back. The Office Manager later called me to remedy. She was sincere and apologetic. She offered empathy to the mistake and owned that I should have never been told what I was told and that the mistake started on April 3 in the original scheduling. The manager was able to get me this afternoon but not for the work the child needs despite being provided the exam notes and X-rays. I needed a new consultation for them to determine that that was what the child needs and then to schedule again after the initial. This consultation to be billed to me because the insurance won't accept another check up for one prior to 6 months per the manager. Essentially, even with the information- the result was the same. Despite what you asked us, we will schedule how we feel and if you get hit with charges because he was seen within 6 months - you have to pay out of pocket. I called around and found other practices wiling to accept the last providers notes and X-rays and schedule based off the needs of the child. When I called back GE, by fate I got Miss Rude Pants again, who advised I would now be billed for cancelling the newest appointment as it was the same day. Thankfully she spoke to the office manager who was willing to waive the fee. I was told I was lucky as that isn't their policy. Thanks, Rudy. Horrible service, horrible guest relations and horrible experience. The office does not care about the patient needs. I would not recommend or use them.

This office is closed! Found out today 8/6/2025. No notice received. When you call it just plays a…read morerecording over and over.

The Dentist and dental tech staff are very good. The receptionists are inept. They failed to notify…read moreme that the dentist was out, and when I arrived for scheduled appt, they lied about trying to reach me. On a prior occasion they left me waiting for an X-ray, then said they announced my name when they did not

Worst dentist I have ever visited. They will cancel your appointment and have nothing to reschedule…read morefor 6 months but if the customer is a few minutes late, they will not see you. Don't give them a chance to disappoint you!

I am new to area and was looking for a dentist. It had been a while, and I knew I needed work done…read more I went onto their web site and clicked "Book an Appointment". The soonest appointment was a week later, but I figured I had gone this long, what's another week. I filled out my information, and received an email with "Your Appointment is Confirmed" in the subject line shortly after. I requested the day off (I'm a teacher, so this is not an easy thing to do), and filled out all of the new patient paperwork they sent. The day before my appointment I get a phone call stating that what I had was a "request for an appointment" and that the lady on the phone would be happy to make one for me. So not only did I NOT have an appointment, but it would be ANOTHER THREE WEEKS before I could get one. Nevermind that nowhere on the web site or email did the word "request" appear, but even if this was so, why wait until the DAY BEFORE I was expecting to come in? Now it's true that I never even made it to the door. Maybe this is the best dentist in the state. I'll never find out because they have already shown me that they do not value my time.

Rude office staff. Need a .50 cent education as to WHY hearing emparred people speak louder when…read moretheir hearing aids are removed. The Doctor is very good,!!!!!! Office staff needs attention. To be completely embarrassed because he spoke loud was unfortunate at best. Doctor might have considered the patients side before telling me to GET OUT after being put in the chair!. HEARING emparred people generally speak louder more so when aids are removed.Doctor is wonderful but office staff could use a education. Doctor: 10. Office staff 2. I've lived in this community for over 20 years and not one person that knows me would Ever say I was rude to anyone.

I've been going to this dentist office for two years now. I am a complete scaredy-cat when it comes…read moreto getting any type of dental work done but this place has children's dentists, adult dentists and an orthodontist on the weekends so definitely a one stop shop. Someone when decorating this office also took a lot of care and attention to decorate each room with all of these different positive messages and affirmations. Even the wallpaper in the bathroom is inspiring if you take the time to read it. The office staff is super friendly and helpful! My dentist Dr. D has the best personality that always puts me at ease. He cares about what he does as a professional and it truly shows. He takes the time to explain your options to you, not only is he great with the patients but also with the office staff (at least it seems that way). In post COVID world, The staff wear gloves & masks, your temperature is taken when you check in for your appointment and I feel absolutely safe getting dental work done in this day and age. Overall I highly recommend this office

I'm still finding that years after my treatment it was a huge waste of money. My one tooth has…read morebegun to shift back to the position that prompted me to attempt correction. The permanent retainer hurts my tongue and there suggestion of wearing my "night guard" during the day is ridiculous. As well, a new tooth has begun to shift back to its original place as the night guard does nothing to protect it. A third tooth has now shifted and is causing a dental issue that needs to be addressed. Pachter took a good chunk of money from me, promised results when the results weren't delivered pushed it on me for not doing things correctly and then on the program not being able to predict patterns and having to be adjusted to just not helping at all because I signed that I accepted treatment was over. Be very aware of stubborn teeth, future results and discrepancies in the treatment plan and do not be guilted into having them recreate trays or replace attachments that they prematurely take off. Had Pachter not attempted to avoid losing money because the computer didn't predict the way my teeth would move, perhaps my smile would not be reverted back to the place it was when I first saw them. Had they took the time to re-assess as well as not cared what it would cost them to fix the issue after I paid for their service, I may have turned out like the other success stories. Be aware as your teeth can place you into the same position I am in. For your sake I hope not, but if you are considering using them - find a different practitioner as they are not about the end result and success of all patients.

I called to try to make an appointment for my daughter who is on the spectrum. someone named Rose…read moreanswered the phone only to hang up on me. I then called back 6 times only to be sent to the automated system each time. one of my children has already been seen and was gonna start treatment in 6 months. when I finally goT ROSE back on the phone she was extremely rude like she didn't just hang up on me. front desk is your first line and braces ARE NOT cheap. People are paying for a service. Lucky for me I didn't start treatment yet. This office should do better when it comes to answering the phone. Just awful.

I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .