Awesome store and team. I felt staff members gave their full attention and answered all of my…read morequestions. Thank you Jake!

I found a used bike I liked on the website, called this store to see if I could test ride before…read moreordering, and was told to come right in! I was able to ride a path behind the shop to get a feel and the workers here were very helpful and offered honest advice. Once I had the bike and put it together, I rode over and got it checked out to make sure I put it together correctly and they immediately were able to help me true the wheels and changed out a squeaky brake pad for me - free of cost. I'll definitely keep coming here and it's one of the reasons I bought a Trek!

I've been a customer for twenty years or more. I've bought all my bikes here and come here for…read moreservicing. Always get treated well. Bikes last and hold together. Repairs are accomplished while consulting and advising me so I get the best equipment I can afford. Also I get informed about what to expect in the near and long term so I can do preventive maintenance. In particular I have to mention Derek, a person in the service department of machinery row bicycles in Madison Wi. A great diagnostician, advisor and technician. The best in the business as far as I'm concerned.

We had a good experience renting bicycles here. Even though you do have to pay for 24 hours and we…read moreonly use the bikes for three hours, it was worth the $50 per Bicycle. They were in good shape shaped and worked well to do the ride around lake Monona the team was nice to help size us for the proper bike and get us ready to go. They have helmets available if you need one. Clean restroom. It's also a fun and large Bicycle shop which we enjoyed visiting.

As a citizen of the Only Waunakee in the World, I appreciate having a local bike repair option…read more While I have not purchased a bike from Wana Bike, I've used their repair services a number of times for my Trek 7700 and always have been pleased with the outcome. Prices for repairs are competitive with the Madison bike shops. Most recently, when the shifter on my bike was giving my problems, they found a replacement and got my back on the road in less than 24 hours. (Unlike the Trek Store on the West side that was unable to address this same problem, but that is a story for another review). The staff members are friendly and knowledgeable. They have made some minor adjustments to my daughter's bike at no charge on several occasions. The owner does seem to be on the phone a lot, so several times when I've dropped in I've had to wait for him to finish his call to get helped.

Poor customer service, friend of mine took a bike there and was treated with total disrespect, put…read moreher bike into a worse situation and said it would be $500 to fix a $300. Made her cry! If you're a woman, stay away from this guy!

The team at Cargo Bike Shop was fantastic. Two other bike shops said they could not repair the…read morebroken spokes on my ebike tire. Cargo Bike said it would not be a problem. My tire was repaired and true the next day, bike has never tracked smoother. Oh, and it was less than $40 for three broken spokes and even more bent. Machinery Row couldn't help because of the size of my spokes but thankful for them recommending me to Cargo. Teamwork makes my bike work!

If you're looking for a skilled e-bike specialist who is equipped to handle anything from basic…read moremaintenance and small repairs to significant overhauls and major customizations the Cargo Bike Shop is the place for you. In addition to maintenance and repairs, the staff have the mindset of a teacher and will assist in the selection of the best bike for your needs--even if it means pointing out a product sold by a different bike shop. That said, the selection of quality bikes (cargo or standard, e-bike or not) which the Cargo Bike Shop sells is amazing, so the likelihood you'll find better equipment elsewhere is low. Following a very poor experience with another bike shop in Madison I needed to find an honest mechanic willing and able to service my cargo e-bike. Tim, at the Cargo Bike Shop fit the bill. Though I did not purchase my bike from him, he and his staff were helpful and far more knowledgeable about e-bikes and equipped to service them than any of the other shops I'd visited. Following a great experience with him on some basic maintenance, Tim helped me scope out a fairly large drive-train customization. Which in the end turned out even better than I'd hoped. His communication before and during the project was stellar: Tim warned me beforehand of the possibility of issues with the availability of some parts I'd selected, and successfully sourced the parts when the sole supplier was less than responsive. Even with a significant amount of extra effort on Tim's part, the final price was fair and the quality of work second-to-none.

Just bought a e-bike from Conner at Crazy Lenny's in Winter Garden, or should I say I just bought…read morean e-bike because of Conner! Thank you Conner for your kindness, understanding and patients. Too many brands and choices to choose from without your expert guidance. Going with the BULLS E45...great do everything fast and comfortable ride. Great to meet you Conner....you are neither crazy, nor Lenny, just a guy who cares greatly about his customers. George

Would not recommend, their repair center is a joke. left my bike squeaky and with loose bolts…read moreeverywhere.