My daughter got prior approval from her insurance (Blue Cross/Blue Shield Federal) to get gel injections in her knees instead of going though extensive surgery at the age of 40. The shots were a series of three, one a week for 3 weeks. After getting 2 of the 3, we get a call from Middle Georgia Ortho, 2 working days before the 3rd injection, telling us that they (Middle Georgia Ortho) was no longer accepting her insurance for the gel injections and we would need to pay out of pocket if she still wanted to complete the series. When we got to the office, I complained about the change in procedure and was told that whoever called us was incorrect. It was not Middle Georgia Ortho that was not accepting Blue Cross/Blue Shield's payments for the gel, it was that Blue Cross/Blue Shield that was no longer paying. Considering that we were already there and were concerned about disrupting her treatment, we paid the $500 out of pocket. We called Blue Cross when we got home and were told that it was not true; Blue Cross was still paying and would NOT have changed the policy in the middle of treatment! The Blue Cross rep put us on hold and contacted Middle Georgia Ortho. After twenty minutes and the Blue Cross Rep being shuffled to 3 different people, told us that basically since we signed a paper saying we were self-pay, they (Middle Georgia Ortho was not required to file insurance and would not file! After the Blue Cross Rep went to up channel our complaint, she found out that Middle Georgia Ortho was under investigation by them. She sent us a claim form to try to reimburse us. Having written this review, I do want to say that our PA who administered her get injections was very professional and couldn't have been kinder. Just watch out for the insurance/payment issues at this office. read more

I can't say enough good things about Middle Georgia Orthopedics! From the moment I called to schedule my appointment, I was met with professionalism and kindness. The front desk staff were courteous and efficient, and the nurses were attentive and compassionate throughout my visit. I came in with a very painful tennis elbow injury, and Dr. William B. Wiley was nothing short of extraordinary. He took the time to truly listen to my concerns, explored non-surgical treatment options, and made me feel heard and cared for--something I never experienced at Ortho Georgia. His approach is thoughtful, patient-centered, and deeply compassionate. My husband also had knee surgery with Dr. Wiley, and the care he received was top notch. Dr. Wiley even prayed over him before surgery and personally called to check in afterward. That level of care and humanity is incredibly rare these days, and it meant the world to us. Switching to Middle Georgia Orthopedics was the best decision we've made for our health. Thank you to the entire team for setting the gold standard in orthopedic care! read more

I have been going to Middle Georgia Ortho for over ten years. Dr. William Wiley is an amazing orthopedic surgeon. He has fixed my right and left elbow/forearm tendons, my left shoulder rotator cuff tear and a right shoulder replacement. He is the kind of doctor you want to go to when you want someone to consider all options to include physical therapy. He does not jump right into surgery. The shoulder replacement he did was fantastic. I had been dealing with pain since I got out of the military 11 years ago. I now can move my arm with no pain. He has earned my respect and I will always go to him for any of my ortho needs. read more

Wife went here the day after an ER visit for a broken ankle. They casted her and made a follow up appointment for two weeks later. At the follow up, they decasted her and told her she was good to walk on it... after only two weeks. It was swollen and still extremely painful to move but she was told, "It'll be fine. Walk on it normally." We got a second opinion. It was still fractured (of course). Do not go to this place. Find somewhere else. read more

Seeing multiple doctors here due to arthritis issues. Easy to obtain an appointment without a long wait. For the most part I do not wait a long time once I sign in to be seen. Physicians take their time answering questions and giving explanations in words that are understood. read more