Please note that I write this review as I am at Ortho Georgia Urgent Care Macon receiving the care that I requested and the providers deemed necessary after adequate testing and symptom identification.
I am extremely disappointed with the customer service at Ortho Georgia Urgent Care in Warner Robins, specifically with the representative Brandi at the front desk. Her rude demeanor is evident, and I have repeatedly witnessed her turning up her nose at African American patients as they enter the waiting area. It almost seems like she gets a commission for turning patients away.
Despite calling twice to confirm that I could receive my treatment, Brandi still insisted that I couldn't get an injection, even after explaining my situation. Another associate remembered my call and confirmed that the nurse practitioners could perform the injection, yet Brandi still denied me care. Whether it's due to racism or a lack of empathy, her behavior is unacceptable and causes unnecessary suffering.
This isn't an isolated incident. Every visit to the Warner Robins location has been a struggle with Brandi's unhelpful attitude. In stark contrast, the staff at the Macon location are always willing to assist and treat patients with the respect and care they deserve. It's worth the drive from Byron to Macon to avoid the poor service in Warner Robins.
Ortho Georgia Urgent Care in Warner Robins needs to address this serious issue to ensure all patients are treated fairly and compassionately. read more