After researching various providers, I chose Stronghold Floors to epoxy our garage floors. Price…read moreseemed reasonable but I did not shop around, admittedly. The finished product is great, exactly what I expected. This is not a complaint, merely an observation of their communication process. SH will not confirm an arrival time or offer a window when their team will show up. I knew this based on the FAQ's on their site but I still found it to be an inconvenience as we had some last minute, heavy appliances to move before their arrival and limited hands to do it. We didn't know if they were coming at 8am or 2pm. After talking with the installer on the first day, he offered to text me on day two with an estimated time of arrival which was super helpful and most appreciated. And, the text communication with the installer came in handy when one of the two left their personal items on my trashcan and needed to return to retrieve it. Overall, it was a good experience and I am happy to recommend them. But I do think that an additional layer of communication would be most helpful for the customer.

I feel it necessary to follow up on my 1 star rating 13 days ago as little has transpired to change…read moremy rating. I was very appreciative of Mike M. (Owner) to reply to my post & I did exactly as he suggested. I responded to the e-mail address he provided copying the General Manager and asking he be provided a copy as well. I outlined the 9 times I contacted Stronghold since April 1,2024 asking for a quote & appointment to repair my floor. I even provided my contact info and my Stronghold identifier SR-CSR-374 so they can locate my service request. Now 12 days later since my last request, still no response. I was really hopeful I would hear from somebody. I guess I was right, business is just too good; they either don't have time or don't care to address repairs. I'm truly disappointed as I've recommended them on numerous occasions, handing out their business cards to several prospective customers.

So just to set the record straight for those reading your reviews - there was an old gate installed…read morenot the new in box gate you installed. You didn't fix a gate you had to remove an old one and install a new one. Nothing in your response changes the fact that we had to call you back TWICE. I've spent over a quarter million upgrading this house and have used dozens of contractors and never left a bad review until my experience with you. My opinion of your service and expertise remains unchanged.

I contacted Kyle & Katie for a job to pull 4 bushes out at last minute, cause my other guy that was…read moresupposed to show up wasn't responding. They did a job well done and deserve great recognition for being hard working and on task and prepared. They are reasonably priced for the work that they do. They are great people as well!

Top notch service! I dealt directly with Mike and it was a fantastic experience. City Brick…read moreRestorations experience, knowledge, and clarity in explaining each step of the process are 3 cogs supporting this 5-star review. The pricing was the best around and the outcome was impeccable. For brick, chimney, or stucco-- leverage this company as a resource and you'll be glad you did!

We had water the went into our bricks and created a bulge and compromised the brick. I called Mike…read moreand he came out and gave us a quote. His quote was not only the best price, but he explained the process. He was the only person who offered to remove the fence and return it and not require me to do it. Not only were his crews friendly, professional and knowledgeable they made sure to let us know each morning they were at our house. They completely cleaned up the mess after and left it looking like they were never here. A few days after the project was complete we smelt a solvent in our house. Not know if it could be related (which it was not) we called Mike. He quickly came over and tried to help us find the source. Finally I was expecting those unforeseen costs but there were none! His quote was dead on!! Highly recommend

Honest pricing, show up when they say they're going to, I didn't feel pressured by the salesguy and…read morereally happy with the work. They did a good job cleaning up afterwards too.

The company was very thorough. They had to come back to replace a skylight, and later for a minor…read morerepair job, honoring their waranty. They were certainly efficient.

Seeing all these negative reviews makes me wonder. I had a sewer line issue and was backing up into…read moreslop sink (gross). Last time this happened, I caller Kline's Services, but since last time, theyre were bought out by environmental company and prices sky rocketed, so i shopped around. Remembering my time as an HVAC tech, I recalled LPH good rep, so I caller and scheduled them. Dave B. came out and seemed very friendly and knowledgeable. He spent time snaking sewer line till clog was gone. He even cleaned my slop sink, which was full of Shit, literally. One top of that, he only charged me for the special rate they were having for main line unclogging. Now this worked out great, as my special needs kid was putting baby wipes in toilet, unbeknownst to me. These reviews kinda scare me to give these guys my HVAC service, but as far as thus plumbing issue is concerned. Dave B and LPH get 5 stars.

I scheduled an appointment for a job. Jess called my phone while I was at work to see if the…read moretechnician could arrive between 7:30 a.m. and 8 a.m. I texted back yes during work time and called back after I was done with work. The "after hours crew" answered the phone. Maddie checked and said the arrival time was between 9 a.m.. and 5 p.m. I told her what Jess said, and she said I would get a call back first thing in the morning. I never got a call back. Observation: As I was talking with Maddie, she would pause unnaturally for 10 seconds or more and then answer in a tone and tempo that sounded like she was reading from a teleprompter or AI.

Excellent quality work. We had a couple of tricky requirements to install additional boxes. They…read morecame up with very workable solutions. William is very easy to work with. He understands what is being requested and the pricing was more than fair. His workers were very competent and cleaned up after the job. Highly recommended.

Having electrical issues? This is the company you need to contact. A small family run business…read morewith fair pricing and excellent results. Recently we had a 10 unit apartment building without electric during a snowstorm and these folks got there and diagnosed the problem pretty quickly. While they did have to go back 2 more times with parts the total cost was quite fair. So don't call one of the big 3 in Lancaster, call Yeager. You will not be disappointed.

We have had them servicing our home for decades. They are very good. It is a seamless process…read moregetting deliveries and paying for them.

AC has been down a week waiting on a part. A week now, they just offered me 2 window units? Really…read morebetter late than never? I got the part # talked to a friend in the industry and he gave me a site that had 24 on hand? They really exhausted their options trying to find the part to get it fixed! Super frustrating! Still have to wait 3 more days which will make it a week and a half! Oh during early July heat. Not good!

Every situation is different and your experience with Class One may be different than ours…read more Based on the insurance estimate, our restoration from a garage fire and interior smoke damage was expected to take approximately 4-6 months to complete. With our project, the majority of work was completed after about 8 months, which was the longest that the insurance would permit our rental housing to be paid. We moved back into the house before some of the final work had been completed. Looking back, scheduling could have been done better to keep the project moving and on schedule. As Class One was a new company when we contracted with them, some sub-contractors had to be vetted and eventually replaced, which added time to the project. Some of the sub-contractors were not of the highest quality or dependable, which led to some of these being replaced during the project. These are the pains of a new business that is growing and expanding. The warranty period after job completion is one year. We had some communication breakdowns during the contract period that led to confusion regarding what was covered under warranty. This was eventually resolved. The owner will work closely with your insurance to insure that all areas that need addressed are included in the restoration.

We had water damage in our basement. Mike and his team were super fast to respond and communicate a…read moreplan! As a big family with pets and telecommuting work schedules, we really valued that all the workers were respectful, on-time, and knowledgeable while in our home. Would definitely recommend for any restoration needs!