Issue with parts but was notified on a daily basis with updates . Was provided a loaner vehicle and…read moreFifth Ave Auto looked at vehicle for free after work was complete (lingering issue after repair). Good communication and friendly techs .

From the owner: Auto maintenance and repair. Specialists on staff for gas and diesel engines, diagnostics,…read moreelectronics and electrical, transmissions, steering and suspension, brakes, air conditioning, differentials and drive train.

If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

Best service we ever had. Kind employee's. They really take time for you. In our case they could…read morefix our car to a fairly price!

Cole was a friendly and very helpful man during my oil change. He new what was wrong with my car…read moreand said they could fix it. Great customer service. 5 thumbs up

I had work done here twice,2nd time ,Boris an adjuster/ manager tryed (shaking me down) for extra…read moremoney,while I was in the waiting room,the extra went from $200 down to $20,which I kept saying NO to,I should have told the main manager or owner about it.I tell people the entire story when looking for a body shop.Never, Ever go there!

I'm very pleased with the excellent service and reliability of Fenders West Kelowna. I had a hit…read moreand run on my vehicle a few months back and called Fenders to see if they could help me with the repairs. I had never dealt with an ICBC claim before and was nervous about all the implications of getting approved and getting the work done. Shannon and the team at Fenders took care of the details, helped me line up the steps that I had to take to get approved, and got me in with no waiting time. They were fast, easy to deal with and super friendly. They got me into a car for the duration of the repair at no cost to me, and got the repair done in a timely manner. Shannon also made sure that they billed the insurance company directly so I wasn't paying huge out of pocket cost. Thanks guys for taking care of me and making this situation stress free for me.

I travelled to Kelowna for a couple of days skiing at Big White and experienced my truck engine…read moreoverheating severely on uphill climbs. They were friendly and helpful over the phone, understood my urgency and made time to inspect and diagnose my issue in very short order. They get my truck running enough to get me home (back over the Coquihala to Vancouver Island) without major issues. They identified the larger issue that couldn't be dealt with in my time frame, addressed what they could to make sure i got home, and also avoided me spending extra money that i didn't need to spend. to be honest they could have milked this for a bunch of stuff i didn't need, but they were honest and helpful, answered all my endless questions (thank you Enzo!) made sure i understood all my options. i would for sure recommend them to anyone needing help in a pinch.

Outstanding service, professional, timely and very knowledgeable! Great guys with competitive…read moreprices!!!!! I would never take my vehicle anywhere else!

I was a regular customer there since moved to okanagan 2 yrs ago they seemed ok with oil change…read moretires here and there normal regular maintainances. But their biggest problem is no honor and complete lack of integrity/dignity. Very careful when you bring in your modern vehicles. One of my vehicle was(2017 jeep GC) there to diagnoise for minor electrical glitch issue and they couldnt figured out but a week later they informed me my vehicle air suspension leaking and needs airline connector and quoted me around 250$ ...well im not happy because i just bought the vehicle 2weeks ago from a dealership (alberta) with fully inspection done also a week ago OPI done in kelowna without any issue. I went to shop and check my vehicle and the air suspension light is displaced on cluster and cant even hold air and not able to drive which has no issue when i bring in there. I explained them but get their disagreement. ut my vehicle on hoist to checl suspension system but next day when i explained about tire jack mode the manager said the never lifted the vehicle luckly i got witnesses and some evidence for both of thechs and manager words. Eventually next day i pickup the vehicle and im forced to pay 838.62$ and 156$ for original diagnoise fee so i made the my payment under protest. Today the lawyer told me the reach auto is NOT canadian BBB members and i have to go small claim. Watch out this shop. They will not honor their mistakes and will use lies at your face without hesitation. Now i m wasting my holiday time to dealing with the lawyer and documentation...

We were just on our way to Vancouver and the rad hose connection blew about 13 kms up the…read moreConnector. Called bcaa for a tow then called Reach Tire and Auto in Westkelowna to see if they could look at it They said tow it in and they would try to fit in. Found the parts and had us back on the road by 4 pm same day and this was a Saturday Have used Reach a few times and have never had better service !