They recently closed but this place had the best customer serive in town. I hope the new business…read morekeeps up this traditon.

They gave a fast, courteous oil change without a lot of upselling. They have a comfortable waiting…read moreroom with complimentary coffee.

I got an e-mail from a Sheridan salesman that they had one of the new Broncos in, so I went down to…read moresee it. "Oh, it's not here. The sales manager's wife is driving it around for the weekend"--showing off to everybody. I would have me a new sales manager on Monday. These are the same people who serviced my car. They left the positive battery cable loose--ruining my new battery and alternator. AND they replaced the air cleaner element leaving the clamp on the intake hose loose--and sucking dirt into the engine. Great people.

RUDE! INCOMPETENT! EXPENSIVE!!! Every time I have gone here…read moreit has been a mess. And I hear other customers complain in line about the same issues I have with this hell hole. Wrong parts, wrong work, wrong price, did stuff I didn't want done, didn't do stuff I DID want done. Everyone who works here as a bad attitude. I came in for door locks and they fixed a tie rod. WTF? Then gave me attitude about it when I complained and made them undo their fix. Argued with me about a 4x4 hub going out. I insisted it was, they said it wasn't. What do you think happened 2 days later? I vowed never to return after 3 solid screw ups. But now, my boss is having our company trucks serviced here. WHY???? WHY are we giving money to rude inefficient ineffective idiots for 2x the price???? Why??? I sure hope YOU wont!!!!

Was keen to get an oil change before continuing a long journey and they not only got me in fairly…read morequickly with no notice but also replaced a washer pump on my window wipers, which is key in winter weather. Probably won't have occasion to ever be here again, but strongly recommended, particularly for their friendly and fast service.

The salesmen are knowledgeable, friendly and helpful. Above all, they are honest; they don't try to…read moresell you something you don't need. They always go the extra mile.

Having purchased a over half dozen vehicles at Fremont in past years I…read morecan honestly say it's due to their outstanding sales Associate Mark Smith. He's above reproach adhering to a strict moral and ethical code of selling vehicles. A rare commodity in today's business community. Over the years it's truly been my honor and privilege to call him a GREAT friend!!

Excellent service, everyone i dealt with was personable and professional. I will absolutely be…read morebringing my FJ back for future services. THANK YOU!

Always fast, always professional, and give me a heads up when I need to watch something on my…read morevehicle. I drive up from Buffalo to have all of my routine maintenance done here. Prices are reasonable, too.

Worst oil change (and most expensive, even with the coupon) in my considerable years of experience…read more Obviously a business intent on selling additional services and products, while completely ignoring the task at hand. When I backed my car out of my garage the next day I was shocked to see a puddle of new oil on the floor, and upon further inspection the dipstick showed over filled! Since I had driven it immediately after the oil change I was concerned about my engine and took it to the dealership for a check up. Not only had the hacks at this Grease Monkey overfilled my engine, they had only hand tightened the oil filter and oil pan plug. Needless to say there was oil all over my engine, and dripping leaking all over the place. They did agree to refund the exorbitant price of their disastrous services, but when I pursued any compensation for having to take my car to a qualified garage for diagnosis, Grease Monkey's district manager proved to be a rude and ungracious sort, and placed all the blame on me. I suppose he's right, in a sense - why did I ever darken their door? I certainly won't again. But if incompetence, unaccountability and astronomic prices are your cup of tea, then by all means, these are your guys.

We rented an Enterprise rental for our 2 week long road trip across the country. We needed to get…read morean oil change on our van. The closest Firestone was in Sheridan Wyoming. We scheduled an appointment via telephone and headed to the location. Once we arrived, Marie (who appeared to be unfriendly at first) helped us check in and got us started. They got our van serviced within the hour. She advised us that we will most likely need new tires very soon, but enterprise would not approve the new tires because they still had some tread left. Overall, we were satisfied with our visit and thank you Marie for advising us about the tires!

We called on a Tuesday to make an appointment for tire rotation for the next day. My husband…read moretalked to a man and he made us an appointment. When we showed up for our appointment, there was a lady at the front desk that said we did not have an appointment. She argued with my husband and said he did not call. He showed her the number he called on his call log on his iPhone, and which was their number and was logged for about a 40 second call (during which he made the appointment the previous day). She did not apologize and we left and went to Les Schwab Tires down the street who took us in immediately. Firestone lost a good customer. What poor customer service! We have three vehicles and would have been great customers for them.

The second I pulled up an employee came out to help and was very kind and nice and was able to helpread more

Had a tire separate about 50 miles from here on my cross country trip. They were able to…read moreexpeditiously get my tires swapped out and keep me on my way!!! Staff was SUPER friendly.

Had a check engine light on, got the code read, replaced 4 solenoid and a cam sensor, and didn't…read morefix the issue. Went to CW and Casey read the code, took my pickup for a drive and in a couple hours had my pickup fixed! Top notch customer service! Could not be happier! Thank you Casey!

They said to me after the job was done: hey, you shouldn't have driven the truck here with no…read moreradiator fluid. You burned the head gaskets!... Funny thing is: I had it towed to the shop, because it wasn't running!... Gaslight much?

They have corrected several problems with my 2001 Ford, and I have found them to be friendly,…read moreattentive, and responsive.

Service was awful. Truck was at their shop for three weeks and hardly anything was done. Shop's…read morecommunication was nonexistent. I was told four separate times that they would call me; no calls ever came. Only times that I could get any sort of update was to physically go down to their shop. The owner told me he would try different strategies and call, but he never called. Several times both my wife and I called and they'd never answer, I left several messages. Finally went down and got my truck after the third week and one day. After paying my "bill" and getting my key, I found the truck unlocked, hood not latched and batteries almost dead on their back lot. Luckily truck started. I also had told them several times that I needed the boxes and the parts back that I had switched out on truck only to find them missing. After several long minutes they finally found them. Not very happy with service or the communication they provided. Definitely would not recommend this shop! Don't waste your time.

These guys got me in right away. I drive a German car that has historically cause people to turn me…read moreaway. They didn't have the filter in stock but ordered it and had it there in minutes. They took care to check all the fluids, put synthetic in, and even vacuumed the carpet and washed the windows. Pricing was average to a little more expensive than my normal guy, but they got me in same day when he couldn't so I'll call it a convence fee. Steven was very nice and made it feel like I was being taken care of. I'd definitely recommend them for service!

Very good service, very prompt and informative. Thank You for all your help.read more