Took two hours for an oil change and to look at my brakes. Took six hours to get my car back after they were supposed to replace the rotors that they said were un-resurfacable, and then they just ended up resurfacing them anyways (a 45 minute job). Told me it would be an hour's job. And then said two hours. And then said five hours. And then after six hours, I finally got ahold of them, and their "courtesy shuttle" driver was still 35 minutes away, even though I was told that I'd have a ride right away. Unhappy with their communication, unhappy with their timing, and they did nothing to help make up for the fact that they turned an hour job into a six hour job, essentially ruining my Saturday. Writing a letter to the owner. read more

I've been going to this Midas for over 10 years, but as of my most recent visit in 5/2016, I feel that I paid way too much for my repair job (close to 1k). I'm mechanically savvy, and the part they replaced plus labor made me think the repair job was overkill ($$$). The customer in line before me also stated that her estimate was too high and walked out, I should have followed suit. All in all, it's my fault, lesson learned, time to find another repair shop. read more

I thought that having an appointment would make things go faster but apparently not the case here. In my previous experience of getting oil changes at jiffy lube they are usually half hour at most. I had to wait 2 hours. Good thing they have a shuttle service though. I think I'll stick with jiffy for next time read more

Well its 340, and I dropped my car off at 1030am and still my oil hasn't been changed. I'm extremely concerned.... hopefully this review changes soon. read more

I've gone here twice for a simple oil change and every time I make an appointment days in advance. It doesn't matter if you make an appointment, expect to wait 2 or more hours for them even to get your car on the lift, let alone actually change your oil. The first time I went I waited almost 4 hours for them to finish my car, I complained and they gave me the oil change for free, so I was satisfied. The second and third time I went I wait over 2 hours, complained, and they just said "Well, we are busy and short handed. Sorry." Well, you need to HIRE someone then, Walmart back in TN was faster, cheaper, and at least you could walk around the store. I'm not impressed by Midas of Seaside, and the rest of their services are overpriced. Major thumbs down... read more

On a recent Sunday, my daughter's Ford Escape would not start. We were visiting Monterey from Oregon and planned to return to Oregon the next morning. I called AAA and had the car taken to Midas. Would have probably used the Ford dealer but it was closed on Sunday. Arrived with the car at Midas around noon. Met and spoke with Jim Carothers. Explained the problem. Told him I have used Midas for brakes, airconditioning, alihnments, etc. but never for electrical problems. I was abit concerned. He said he had a very good technician and hoped he coud get to the car that afternoon. I agreed to a $29.95 diagnostic fee. Two hours later Jim called to tell me the car was successfully repaired. Technician Jose had run the diagnostic and discovered a bolt missing from the electric cable to the starter. I considered the $29.95 and the excellent service a real value. Thank you Jim and Jose. read more

Excellent service! Took my car in for an oil change. When I picked it up they pointed out a bubble forming in my tire. They ordered a new tire and set me up with an appointment to have it put on. When I brought my car back they found that the bubble had gone away. They did not replace the tire. Saving me money when they could have just replaced it anyway. Very thankful to have found these guys. And a big thanks to Jim for being so helpful. read more

Came for an oil change and to have all of my lights checked, they told me at pick up that all of the lights are working perfectly fine. However, when I checked my car, the brake light was still out. They were so adamant about their little check list being accurate and I kept telling them the check light icon in my car was still on. Nobody wanted to come out and check the car again, so I just paid for the oil change and I am def not coming back there for any other service again. read more

I've been to this Midas several times before and have been satisfied with their service. Eddie was always great, but I just found out he no longer works there. Today, I am disappointed with them! What's the use of having an "Early Bird Drop Box" when no one is checking it?! I got there yesterday morning a little after 7:30, spoke to Jim who told me that they won't be able to service my car because they are all booked up. But, if I bring my car tomorrow at 7:30am, or do the early bird drop off much later after I get off work, someone will check it in the morning and give me a call. And that tomorrow will be better because they'll be able to look at my car. Well, at 12:40pm, I still haven't heard from anyone so I called to follow up and Armando answered the phone. I asked for Jim and he said Jim wasn't in today. I rehearsed the situation to him, but he said didn't know anything about it, and that no one has checked the drop box. He sounded like it was all jokes and funny, but I was not laughing. This was unacceptable. Frustrated, I asked him if this means I wasted my time last night for nothing, and that now it doesn't look like if my car will be looked at today. I took the time to plan ahead because I was also told yesterday that my car service might take several hours or the whole day. My VSC light is always on, and engine is losing power and the whole car is shaking when driving. Armando told me he'll go open the box, finally, and see what's going on. I told him I'll be waiting for a call. read more

These guys are AWESOME! Took in my daughter's car to repair/replace the windshield wiper motor. The estimate was over $300. However when I went to pick it up they did not charge me ANYTHING! They said the bolt that holds it in was loose so they tightened it and it works! Ask yourself when you've experienced integrity and customer satisfaction? I'm a Midas customer for life! read more

I recently had my alternator and battery installed (I bought them from a different place) and the manager Robert was absolutely more than helpful! We got there with my alternator belt hanging off and the pulley loose because I was given a faulty alternator to begin with (not Midas's fault). Robert got on the phone with the company I purchased it from and was able to have them pay for a new alternator AND the installation!!! He was accommadating with timing as well since I had my child with me. The staff was so friendly and they were able to install the new alternator in a matter of minutes as soon as it got to the shop. I definately recommend coming here with any problems or questions! read more

So, these guys really took care of me. Honest and up front... Calvin in the auto shop went out of his way to work with me and get my Jeep back up and running - and did so with my best options in mind- thank you!! read more

Don't waste your time unless you truly have no other choice. We are heading out of town and wanted to do out oil change before leaving and this was the only place that worked with our schedule. They were not clear about the timing of the service plus the massive wait time, so we had to come back the next day. They get 2 stars rather than one because the employees were polite and they do offer a shuttle service for people who can't sit around waiting for their service to be complete. It was nice to have a full inspection of the vehicle with the oil change, sure. But the giant list of MUST FIX NOW things was absurd. Must replace tires, must get new struts, must fix leaking transmission, etc. etc. Thankfully we were able to take the car into our dealership and see what was really going on if anything, and get an honest report. There are some things that will eventually need to be taken care of but nothing anywhere near as urgent as what they claimed. They also forgot to bolt down a cover under the hood, and when they say they check fluids, that's all they do; check them. They don't even fill the washer fluid which is a little silly to me. Hoping they fix the bolt issue tonight as promised. Will update this evening! *UPDATE: Missing bolts weren't due to them, but they also didn't bother saying they were missing so we knew to replace them. The owner called husband and asked about our issues and for some idea of what he felt they could do better from a training standpoint and customer service, etc. While the overblown diagnosis of ASAP needs was frustrating, we appreciate the level of service from the management. Added a 3rd star because of the positive follow up. read more

Manchester, NH Midas! Let me tell you about my Midas experience! I took my car to Midas on 12/18 to get my exhaust fixed, switch for the headlights, and to have the oil sensor replaced. When I picked up my car that afternoon my check engine light was now on and where the steering wheel adjuster belonged there was hole and my steering wheel is sitting in my lap! Not one person told me that the adjuster had broken, I found all this out on my own when I went to leave. I walk back in and after almost 20 minutes I'm told the steering wheel adjuster broke while they were fixing the headlight switch and I need to call on Friday 12/20 so I can talk to Jeremiah to get it fixed, had to wait until Friday because he had Thursday off. I call on the 20th and the guy I spoke with acted like he didn't know what was going on then tells me he will order the part and it will be there in 3-5 days. I get a call Friday 12/27 that the part is in and I can drop my car off should take a couple of hours. I drop my car off on 12/28 at 11am and I finally get a call at 5:25pm that my car is ready. I am unable to get there by closing at 6pm so they tell me they will put the keys under the floormat so I can pick it up later. I take a Uber to get my car and to my surprise my car is in worse shape! My steering wheel now is adjustable but it is hard to turn and it's making an awful clicking noise! I'm driving home and all of a sudden there is a light show under my seat, yup light show. Under my seat is one of the mechanics tools with a light on it. Apparently when I was driving it turned the light on, it scared the crap out of me. The worst part of the tool still being under my seat is it has a screw attached to it that belongs in my steering wheel that matches the other 2 screws I found on my floor board! Paid almost $1,000 and now I have to find another place to try and get my car fixed correctly. The staff was friendly for the most part and I wouldn't be writing this post if they communicated with me about my car verses me having to find the issues on my own and my car was fixed correctly the 2nd time I was there. read more

I am going to give one more star for effort but clearly this business still has a ways to go. This store, like many retail establishments, contacts customers after the sale to ask about their experience. This contact led to the owner calling me to discuss my concerns. In short, he acknowledged my concerns, accepted responsibility for his staff not providing a positive customer experience. I do not plan to return to this facility or give them any opportunity to make it up to me with free services. So I asked for this; I challenged the owner to provide better service going forward that results in a higher Yelp rating. So there it is Charley. The challenge is on the table for you and your staff. Can you make this a 5 star store? read more

If I could give this place 0 stars I would. I went in for a simple oil change on my '04 beetle and they tried to charge me almost $100 claiming they needed to "use European synthetic oil". I've been diligent with my oil changes for the last 10 years and usually had my father (who has 30+ years experience with automobiles) change it for me. I have NEVER had to use European synthetic oil. The entire transaction seemed sketchy, the two employees could hardly agree on what oil to use. This place is extremely unprofessional and clearly trying to overcharge their customers. Stay away. read more

These guys are awesome. We own a rental company in San Francisco and one of our vans had a massive coolant leak. We had it towed in there and fixed in 5 hours. I am really happy with how they handled us. This is why they are our go to company in Seaside if there is any dramas. Thanks again! read more

I just want to thank Armando and Anthony, you guys really took care of my mom. She feels really good about you guys and your helping her understand her car concerns. Armando, you have such a great personality and demeanor with people and I always feel better for just seeing you. Lena, your so polite and sweet and helpful. I really love seeing you when I come. Anthony, you made a great impression on my mom also when you shuttled her around. She was very delighted with you and I am so glad you came to work for Midas. James you are always great to me when I visit and am glad to see you always. Thanks again for the doughnut holes! I can't forget Robert! He looks out for me so I don't trip over the parts as I am coming in to get a signature. Such great people! read more

Thanks to Midas for discovering the cross contamination between my radiator and my transmission. I had it covered under warranty at Nissan and I am so grateful to the Midas technicians for finding the problem before my warranty expired. They took the extra time needed to show me and made it simple for me to understand. A big problem could have turned into a nightmare. read more

This place unfortunately does not live up to the same customer service as the Midas in Salinas. The guys were nice though and the oil change got done with tires rotated on our Tacoma for only $29.99 (thank you Safeway for the coupon). Not overly impressed but hard to beat the price. May be back... read more

Great customer service! They didn't force me to buy a million extra things and were very helpful. Very nice staff and Robert was so kind and helpful! read more

We had our car towed to Midas after it broke down in Carmel on Memorial Day. We chose them largely because they were the only place open on the holiday, and I'm glad we did. The car arrived quite late in the day, but they were able to squeeze it in and did their best to make some headway before closing up shop. Unfortunately, there just wasn't enough time, so they finished the job the next day. The AAA mechanic who'd come to check on the car after it died told us we probably needed a new fuel pump, so that's the assumption we were working with when Midas took the car. Turns out that diagnosis was incorrect. It would have been easy in this situation for Midas to go ahead with replacing the fuel pump and then tell us that it didn't work and move on to other options, but they didn't. They immediately told us they didn't think the fuel pump was the issue, and suggested several other options including a bad alternator. At the end of the day, the issue wound up being an idle air control valve. Once they replaced that and cleaned out the fuel injectors, the car ran better than it has in at least a year. Kudos to Midas for giving us fast service on a holiday, and for not taking advantage of our situation to upsell us on unneeded repairs. Special kudos for Vincent Berry and Kelvin Johnson, who were our primary points of contact and who did a great job staying in touch and keeping us informed. read more

Incredible customer service!! Armando is the best. Went above and beyond to help out.

Hour and a half for an oil change and I had an appointment... took them an hour before the oil was even drained. Only good thing was the price. read more

This place is great for oil changes and having a 2 hour vehicle inspections (free!) Just don't take their word for any major work they want to sell you after the inspection. Take the inspection form to a mom and pop shop for accurate and cheaper service. I found that 50% of what Midas writes is exagerated or service is not needed. read more

Never go here. Their aim is to rip you off, period. It took me a few visits to realize this, but after switching to a more reputable place, it was like night and day. read more

Kelvin was awesome! It's so difficult to find a trustworthy auto mechanic. He worked on my son's car last week and he was honest, thorough, knowledgeable and did an amazing job. I'll be taking all our cars to him! read more

So shortly after writing my previous review, the owner got in contact with me apologizing for the bad service. He assured me that that is not the norm here and he worked to correct the issue immediately. He even offered me a full refund! It's clear that they do care about customer satisfaction and I appreciate that. I would also like to add that I DID have a good experience here, except for one mistake made by the technician. And the owner took action to make sure it never happens again. I'm satisfied with that. read more

BIG shout out to Kelvin and the guys! I'm the GM for A local one 800 got junk franchise. Midas does all my oil changes and brakes. I had a big problem and as usual I needed it ASAP with no notice! Kelvin went above and beyond the call of duty to make sure I got taken care of! Great customer service!! Thanks Kelvin! read more

I was having car trouble and tow truck drivers got it started and told me to go to Midas. Jim greeted me quickly and diagnosed the trouble with my battery. Within 10 minutes. read more

I initially did not have a good experience but Charly was able to turn it around completely. Called me same day and had my issues resolved and made me a very happy customer. Even squeezed my car in and had it done within an hour and a half. read more

If I could give zero stars I would. Bought a new car and brought it in for an oil change and left with a check engine light on and a bill for $700 worth of repairs. They also said they rotated my tires and now I'm missing lug nuts on my tires and they refuse to replace them. I KNOW I wasn't missing any because I JUST bought the car and nothing was missing. This place is a scam and I seriously regret going there. How do you go in for a simple oil change and come back out with a $700 bill and a check engine light on??? Took it to Auto Zone to see what was up and they told me like 3 different things wrong with it! I just bought the car and nothing was wrong with it and after taking it to Midas I know have things wrong with my car. I am very upset that I now have repairs to make on a car that had ZERO repairs to make before taking it there. Please don't get scammed into this place. They take advantage of anyone who walks through the door, especially women. Save yourself the time, money, and stress and go ANYWHERE else. read more

Had my brake light go out while I was in town visiting. I needed to get it fixed before I hit the road again and decided to stop at the first place I saw. Lucky I found Midas! Great service! Fast and very helpful staff! Thank you Jim for the great work! :) read more

Do not go here to service your car. I have a brand new 2017 Mitsubishi Mirage with less than 20,000 miles on it. I have only taken my car here for oil changes and have not had any other mechanic look at it. My car engine started shaking vigorously and the 'Service Engine' and 'Oil' lights both came on within a week after my last oil change from Midas. I checked the oil and it appeared to have too much oil in it but I was uncertain since my engine was sputtering. I took it back to Midas in Seaside for maintenance and repair to see if they made a mistake with the type of oil they used. They had no definite answer for me in regards to what went wrong. I checked my past reports and my first two oil changes they used 3.2 quarts of 5/20 synthetic oil. This past oil change they used 4.2 and when I brought it to their attention, they disregarded what the report said and acted if nothing was wrong. When I went home, I checked the oil again, and the oil was at the correct level this time-this means they had to have drained it to the correct amount when I was not present! Also, it says on my hood to use 0/20 synthetic oil only. And they are supposed to be the experts, geez! Whoever is the owner should be more on top of the honesty of the mechanics there. read more

Worst communication skills of a group of males Ive ever experienced. Got an oil change a month ago and made an appnt today to get the things done that they recommend during my oil change (brake inspection, air filter, cabin filter, some lightbulbs were out). At the time they suggested these things I got a quote on what each of them would cost. I show up at 10am when im scheduled to and they are like "ok, what are you getting done today?". Im like, it should all be there in your records and the quote they gave me a month ago should be there to. They say "it just says brake inspection and some other stuff". So we go over everything and I ask how much each thing will cost and somehow almost everything is 2-3 times the previous quote. So I decide I don't need to pay somehow to do some if the things I can do myself and I narrow it down to brake inspection and air filter and I add battery test to ensure my battery life is strong. Its now 1015 am and they say 60-90 min. An hour later and my car is parked in the parking, so I assume its ready. Oh no, turns out they havent even started working on it. WTF!??? They apologize and say its next in line. Seriously! I had an appnt, i was on time, i cancelled half the stuff you were supposed to do because you were trying to rip me off, and ive now been here an hour and a half and my car is not even close to being ready. read more

Keep coming there since I moved to Monterey 2 years ago. The service is timely and the prices are reasonable (so far, knock on wood). Stuff is friendly, and their assistant manager, Kelvin, always does his best to meet customers' needs. Overall, they make you feel like they appreciate your business. Good place! read more

I am on vacation from Arizona and Kelvin Johnson repaired my SUV when another shop wanted to charge me two thousand dollars to fix problems that did not exist. If you are looking for a high quality place that does good honest work, look no further. Kelvin fixed my problem quickly and painlessly at a very fair price. He even made arrangements for me to get a shuttle back and forth to my hotel so I did not have to wait at his shop. If I lived in the area I would go no where else.!!!! read more

We were from out of town on vacation and our air ride suspension went out on our navigator. It was impossible to drive home with out our rear suspension. Stressed about what to do on a Saturday we found Midas. The manager Robert was AMAZING. He was very friendly, along with his staff, and came off as honest. He had his staff look at our truck a few hours later and within an hour he tracked down the 2 problems. A faulty pump and a relay. He had the pump in stock and tried to get us home with just that part to save us time and $$. The relay part was a dealer special order and wouldn't be able to get it in for a couple days. He told me I could find the part and his staff would install it for free. I was actually able to find one 50 miles away someone had special ordered and never picked up. We had a rental car and picked the part up. They installed it within 30 minutes and had us on our way. Nobody ever wants to get stranded on vacation! They helped our family get home and didn't "stick it to us" Thanks Robert and your staff read more

Straight forward and good service. Don't go on a busy weekend and expect it done in an hour but the same day sure! Kelvin was helpful and to the point. I will return for work on my truck. Nice guys! read more

We needed a tire repaired over Labor Day weekend. We couldn't find any place to do it until we talked with Jim. He immediately said he could do it and did. His quick availability was a huge relief since we were at a a wedding and the only car seat available for the ring bearer was in the car with tire troubles. Thank you Jim and Armando for your fast and professional service over a holiday weekend! read more