9142 Grissom Rd., San Antonio, TX 78251. This review is for the manager Mike and the team that he works with. Not only that Mike do a very professional job and has a very pleasant and awesome personality. He took what I was having which was a bad day and turned it completely around. He was very understanding and patient. I left that store feeling confident and safe. The pricing was phenomenal, the time it took for the oil change was fast but efficient. You need more people like Mike in your stores, I will definitely be going back to the store as long as Mike is there. If you happen to move him to another store, I will follow him to his new store. I cannot say enough words to how satisfied I was stopping by this Midas. Keep up the good work and these guys definitely need a raise. Patty Aguillen 210-382-5499 read more

I originally requested an appointment for 4:30 p.m. on Friday. Midas called and asked to reschedule for 7:30 a.m. the next day because the store would be closing at 5:30 p.m. I agreed and arrived at 7:30 a.m., only to find the lights off and no employees on site. Around 7:40-7:45, the lights came on and the garage doors were slightly opened, but the front door remained locked. I walked around to the garage area and greeted an employee with a "good morning," asking if they were open. He replied "no," pointed to a wall, and said they open at 8 a.m. This experience reflected a disappointing level of customer service. I will not be returning and cannot recommend this location to others. You may also want to update your website and store hours to ensure customers aren't able to schedule appointments at times when the shop isn't actually open. read more

Midas - Tires Near Me - San Antonio, Texas

I've consistently had great service here, which is why today stood out so much. There's usually a woman at the front who takes orders and is thorough and easy to communicate with. Today, it was a younger guy who spoke so fast it felt like he was just scanning for keywords rather than actually listening. I clearly requested three services for my truck, and only one of them was completed. I understand it was busy because of the oil change special, but that doesn't excuse basic attention to detail. My service sticker wasn't even updated, which makes me question what else may have been overlooked. Was the oil plug properly tightened? Were the other requested items even checked? I don't expect perfection, especially during a rush, but I do expect accuracy and care. This visit didn't reflect the level of service I've come to expect from this location. What happened today? Usually i get amazing service here. What happened today? read more

These guys must think they are just too cool for a service job. From the manager down to the auto techs, they are just in the mood for service. Reader beware! This Midas does NOT work with the other Midas stores. So if you get a tire warranty here, it ONLY WORKS HERE!!!!! It does NOT work at any of the other Midas store fronts. They don't tell you that upfront, but will be quick to sell you on an implied perk of that warranty. read more

Midas - Lobby with NO service in sight to help you - Tires Near Me - San Antonio, Texas

TERRIBLE. TERRIBLE. TERRIBLE. They lie to you in order to get you to spend more money, are extremely pushy trying to get a repair done that's extremely overpriced. Then when you say you want to take your vehicle elsewhere, it's an argument. I would give this place 0 stars if I could. read more

Showed up on Monday at 710 because their open at 730. I was the first person there and then other showed up. We all waited and waited. Fast forward to 840. The person with the key showed up and opened the door. Once in I informed him that I needed 4 wheel balance and an alignment. I sat down and then 15 min later I am told they don't have the specifications for a 2023 4 runner for alignment. All in total I wasted 1 hr and 45 min to be told they don't have the capability to do the work. Never again will I go back to this Midas. 1 hr and 10 min late opening and then they could not do the work. Save yourself time, find another place. read more

Midas - Tires Near Me - San Antonio, Texas

Excellent and speedy service! Alejandro was very helpful and genuine with his expert advice. Will be coming back for future services.

FANTASTIC customer service! Aaron and crew were super friendly, knowledgeable with impeccable customer service. super clean establishment with water and coffee as you wait. always impressed with this location! Just read previous reviews that people were complaining about the wait for an oil change. I was quoted $89 for a simple oil change elsewhere, was so happy I received the $39 coupon in the mail. I'll happily wait for an oil change at that price! read more

Midas - Tires Near Me - San Antonio, Texas

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Excellent service! Paula, at the front desk, was incredibly helpful. I would definitely recommend this location. We will be returning to this location for any other services needed. read more

These negative reviews are astounding me. Car service isn't something to go "cheap" on, for your safety. They ran the error codes on my check engine light and gave me the option- fix with them for X amount of dollars, or to take the codes to the dealership. No pressured sales pitch, just good service. We did stick with them and got the car back earlier than the ETA. And were not charged a penny over the price quoted pre-repair. Found my new shop! And I recommend others to go to as well. read more

Poor service, rude employees, poor workmanship, service techs that can't balance a tire, align a front end, change oil or complete a simple brake job. Oh...they are quite good at taking you money and not completing the job. Completely dishonest shop!!! After they took my money, I had to take my car to the dealer to correct the mess they created for a simple brake job. Never Again! read more

They asked me to pay $3500 in advance for them to start repairs. I thought my car should have been the collateral if I don't pay. But I trusted them and I paid. But when my car got broken into while in their care, my cars window was broken into and my car stereo stolen. I wish they were as quick to fix the damage from the theft like the quickness they had when they asked for my money before the original reason for repairs even started. At first they said they would take care of everything. I believed them since this type of businesses should be insured for this types of incidents. My car was there for 10 months. Window was fixed but the excuse they were using was a car stereo harness that they couldn't find. That should a took to a shop that specializes on installing stereos. No updates and they just stopped putting effort in trying to fix the damage of my vehicle while in their care after taking my $3500 in advance. Don't recommend this shop no more. This shop lack integrity. read more

NO ONE SHOULD EVER TAKE THEIR CAR HERE!!! They severely damaged my vehicle and are not willing to help us repair it. I had them replace a motor in our Jag after 3 other quotes. They offered the best price and timeline. 3 weeks to 1 month is what I was told. Over 4 months later, after continuous lies weekly, my vehicle was returned scratched to the metal in multiple places on the hood and all the way down the driver's side of the vehicle. I took the car back immediately and told them they scratched 25% of the vehicle. The interior was covered in oil and grease as well. The managers there lie consistently. Not my opinion but verified. They are not willing to help us repair our car in a timely manner so it still sits in my driveway undriven. The car also broke down on my way home after their repair and had to be towed back to their shop. As a multiple business owner in San Antonio, I would never do business with a company that operates like this. read more

DO NOT EVER USE THE MIDAS ON 281 NORTH. YOU WILL BE LIED TO AND SCAMMED. On the morning of Saturday, November 12th I visited the Midas located 281 N. in San Antonio, Tx for a full synthetic oil change that I had purchased on Groupon prior to arrival and requested to have my tires rotated and balanced. I was greeted by a clerk with a terrible attitude, who made it obvious he was not happy I had a Groupon. He stated their machine for balancing tires was not in service, and that the rotation would cost an additional $20. I was never told how long it would take for the services to be completed, but told the man I would be back after running some errands. Around two hours later, I received a phone call from the clerk claiming their were "issues" with my vehicle that needed to be addressed prior to having my oil changed. I arrived back at Midas and had my wife follow me to the back of the shop as an additional witness to hear what the clerk had to say about my Honda Accord. The clerk stated that the vehicle needed the valve cover gasket replaced and there was an oil leak taking place that potentially was leaking into my spark plugs, which also needed to be replaced. The clerk refused to change my oil unless I paid the $500 for the gasket plus spark plug replacement and claimed it wasn't worth his time because I walked in with a Groupon and it was going to be a liability. His references raised suspicion from my wife and I. It ultimately wasted our time since no services were provided. I politely declined to pay the $500 for a gasket that didn't need to be replaced and spark plugs that didn't need to be changed out. As I was leaving the clerk met me at the front with my vehicle and the original work order paper which had my Walmart oil sticker mileage. When I got home, I took a closer look at some of the notes written down on the work order and was absolutely floored by what was written down. "Don't have to rotate, make it look like it." This triggered me to call Midas and start a claim for this inexcusable act of unprofessionalism. What's most concerning, is the idea that an untold number of people have been duped entrusting this company to a service falsely provided. The only reason I know is because they were caught. I've called the Midas corporate office to file a complaint, followed up several times, and it's treated with no urgency. I've gotten one email from a regional manager stating he would "comp" my next visit instead of looking further into this unacceptable problem. HOW COULD ANYONE EVER TRUST A SERVICE PROVIDED AT THIS LOCATION? Attached is a photo copy of the work order read more

Midas - Work order - Tires Near Me - San Antonio, Texas

Unprofessional experience from store manager to store mechanic. After 4 visits to fix emissions problem, including $2500 for ingintion coils, $500 for spark plugs, $500 for PCV valve, and $500 for flow valve, the Check Engine light remains on. The store manager rudely told me it was my fault for purchasing a used luxury vehicle. The store mechanic complained that he was not paid enough for the $4000 of total work. read more

Super slow, took 50 min to get an inspection done. Saw guys sitting around talking in shop for half an hour before grabbing work ticket. No one managing this location or people working there. Unapologetic about delay or how long it took them. Avoid this location, too many other options available. read more

Never go here! Bad service, add charges to things you didn't have done, not completely honest when explaining repairs. Customer service is terrible from the office staff to the "senior mechanic". Never go here! read more

I've tried a few times to ya one of my cars here. I tried to schedule online. They don't honor their online reservations. Each time they gave me random excuses. I don't believe it's been a "glitch in the system" anymore. This could be a great shop too bad read more

I go here for inspections and oil changes because it's the closest to me and it's mainly more for the convenience than the customer service... Last time my husband called, we learned the inspector doesn't come in until around 11:00 am so we didn't go in until then. Dropped off my car right at 11 and they said they would call once it's ready. Hours pass and still no call. We ended up calling close to 4:00 pm and they said my car had been ready... thanks for the phone call! We now know when we drop off our cars to call to check if they're ready or not, because they will NOT call you. All the services we've had on our cars here are great; however, the customer service can be worked on. I get that you're busy, but it's part of this business... you need to call people to tell them their car is ready! read more

This location has been consistently good with oil changes. Over the last 2 years I've brought in 3 household vehicles and have had no issues. It can get busy and the wait time can be a couple hours but if you make an appointment or drop off the vehicle and pick it up later you can avoid waiting around. They are always running specials. This last visit I got a full synthetic oil change on my Lincoln for $39. Semi synthetic was $17.95. Some of the other reviews mention upselling but I haven't encountered that at all. For the price and convenience I'll continue to bring my car here. read more

BEWARE OF THIS PLACE!!! I have never been lied to so many times straight to my face. My 4 hour job (quoted by the Area Manager, Ike) took them 36 hours to complete! They only credited me $45 for my inconvenience, I kid you not. The manager, Derek, wouldn't even speak to me when I requested it and forced my service rep to take all the heat. I am a business man, veteran, and local community member who lost almost a day and a half of work because of this, this place should be SHUT DOWN and I will be seeking LEGAL action. I even called MIDAS corporate and didn't hear anything back from them after they told me I would be contacted and my issue taken care of. PLAIN WRONG on so many levels but they literally don't care about the customer and will threaten to have your vehicle impounded if you don't pay what they want! STAY AWAY!! read more

I bought an oil change Groupon for my husband. It clearly states this location as being eligible. After going one day and being told it was a 3 hour wait. Decided to show up at opening the following day. Still waited an hour. Only to be refused the Groupon. I even showed him where it had the location listed and everything. They charged him almost 100.00. Didn't even try to rectify the situation after refusing the Groupon. Just stuck it to me for the complete price. He could have at least offered something for the confusion. Not even an apology. I contacted Groupon. They assured me this location participates and others have been sold and used at this location. So where's the breakdown? Customer service was non existent. read more

Drive in with a 2005 Tundra that needed 4 brakes changed. Managers and supervisors were not responsible enough to get the vehicle out on time as promised. Left shop with nothing done same day, 6 hours later. Most I can say is unreliable. Poor choice if you pick this shop for anything more than servicing air in your tires. read more

If I could give zero stars, I would. Tried to come by for the $19.99 Oil change that they so majestically display only to find out they are closed for cleaning. Decide to give it another try but call to make sure they are open. They are open but when I try to make an appointment, they tell me that it is first come first serve. I leave work early, arrive and the employee at the counter tells me that they are all booked with appointments. WTH. Told myself I was done with them but my daughter's car needed an oil change so tried again today and they were booked with appointments again. read more

Brought my car in to fix an exhaust leak. Dropped it off, got a call they recommended replacing the gaskets which is what I was expecting, the price was a bit more then I was expecting but agreed because it needed to be fixed. When to pick up the car and they tell me the manifold is leaking too. Very curious as to why this wasn't noticed in the 1st place. They even had the audacity to say it's still leaking but sounds better then it did before. It sounds exactly the same, and makes me wonder if they even did any work at all. Would not recommend. *edit* Just wanted to clarify that I am not accusing them of not doing work. It is clear the bolts where the work was performed have been replaced. The issue is with them doing work they knew wouldn't fix the problem read more

I had my oil changed there my last time. Today I went to the Midas on sw military. As soon as they lifted the car (I was standing there) they noticed the trap door had not been replaced and on inspection of drain plug (with finger) saw the Allen key hole was completely stripped round. I call this Midas and they immediately blamed the one on military and told me I couldn't prove they did anything. Don't go here. They are shady. read more

Great service and very knowledgeable techs. The state inspector for this station comes in at 10:00-5:00. There were 3 customers that came in for just an inspection before 10. Probably should put that info on this page under more info... read more

The manager, Johnny, charged me $365 to change out two front turn signal bulbs. Of course he did not give me this price when I asked to have them changed out along with some other stuff they were doing on my car. I wondered why it was so expensive but didn't make a huge deal of it until I looked at the receipt. When I looked at my receipt I noticed that he had put "replaced two front headlamp assembly's". I questioned him about why this was on there and he said "we don't have a line item for turn signal bulbs but that is the price it gave me." I told him there was absolutely no way I would have ever authorized them to change out my TURN SIGNAL BULBS for $365! He seemed as if he had been caught doing something he knew was unethical, because he offered me $200 back on my CC. Then, as I was leaving, he offered me a free oil change as well. I thought this was nice but seemed suspicious at the same time. Fast forward 5 weeks and 2 calls later. I am STILL waiting on the $200 credit on my cc. He has told me 2 different times "Oh. You still haven't received that credit? I'll make sure and get it to you today." **Update - The previous was from my experience in early June. They also did not add coolant to the vehicle, and my car overheated as a result. I took it to the Midas off of Broadway and the owner of that Midas (really nice guy named John) told me I had zero coolant in the vehicle. I then called the owner of this Midas, Jude Crane, and he then told me he would refund my entire purchase for my horrible experience. This was on June 9. I waited until late June to reach back out and he said his operations manager would be reaching out to me. I heard nothing back for 2 weeks so I reached out again...crickets. So yesterday I sent him a text stating how disappointed I was in his lack of professionalism. Why say you would refund my purchase if you weren't going to? I wasn't expecting a full refund but why would you even state that unless that was your intent? He proceeded to tell me through text that I misrepresented information to him, which was extremely insulting. We got into it and I will never go back here. I am a business professional and I am not looking for handouts. However, I am 100% adamant about doing what you say you are going to do. Jude is not a man of his word. The other negative reviews on here are true....do not take your car here. There are plenty of honest people who will do what they say to service your vehicle. read more

Just horrible service. I made two trips out to thos location and failed to get my oil changed either time. They had excessive wait time (2 plus hours) and refused to honors deals. They had at least 6 guys in the office and not a single person in their garage. The person I spoke to blamed the new ownership. read more

I'm a very patient person when it comes to waiting. I have use Midas before but at another location and did just fine. This is the first time I used this location for an oil change. I set up which I thought was an appointment online for an oil change for 12:30pm. I get there at that time and was told it would be about 45-1hr wait which is fine. Over an hour and a half went by and my car never left the parking spot. When it finally went into to the bay and got my oil changed I didn't leave until 3pm. I understand that things take time but if you know for a fact it will be a longer wait at least let your customers know. Don't tell them it will be an hour and ends up being way longer than that. I sat in the waiting room and no one kept a me updated on the status. I didn't even get an apology for the long wait. Customer service sucks!!! read more

Called a head to ask about state inspection since a review said the inspector comes in later. The person who answered the phone said they come in around 9 am. I show up at 9 to get my inspection. The person at the front desk said the inspector doesn't come in until 10:30 am. I called that morning and came in the same morning. Waste of my time. read more

Ramon helped us in getting our truck serviced. No surprises and the bill was less than expected. Truck was ready just as promised.

I don't think I've ever been to an auto-shop as horrible as this one. I came in to simply get my brakes repaired, got my car back with a crack on the windshield. I told the employees that my car never had a crack on the windshield and that this was their fault. They told me that it was always there and that they will not repair their own mistake? I told them I needed to see security camera footage and they denied completely. If you want a store that fails to take accountability for any of their actions, then feel free to go to the Midas on US-281! I've been trying to get in contact with someone for 2 weeks now and nothing. The crack on my windshield kept getting bigger and bigger each day. All this because I wanted my brakes repaired. Unbelievable. read more

Made an appointment so I would not have to wait in a waiting room full of people. A woman walked in ahead of me just as I was walking in and did not have an appointment. Her car is currently being worked on and my car has yet to even be brought into the garage. Why even make an appointment? Not happy with this customer service! read more

This Midas location charges an additional $3 shop fee for State Inspections. The State of Texas does not allow this and I have filed a complaint with Texas DPS. They will be investigating. When I confronted the Manager Derek about the charge, he told me DPS visits them twice a year and they are OK with it. We will see if that is true once DPS investigates. read more

Look at all the one star reviews. Been over a wk my car is still not ready. Spend 3k on a new fly wheel ,clutch. They don't warranty their work. They warranty their parts but when they fail within a year. They charge you double on labor. So you end up paying to do a poor job over again. read more

I dropped in for an oil change and a coupon from Midas.com. They worked me into the schedule and got me in and out and honored the coupon. My service was great and the people were professional yet had personality. It's close to my house and this will become the place I go for service. read more

Just wanted to be sure that anyone considering using this business observe that this location appears to (with good reason) have the lowest rating of any Midas in the area. Our experience was simply horrible. After having a muffler installed here, it literally came undone a very short time later. There were so many issues and ultimately the 'so called' owner, Mario Munoz just refused to call us back. This was never resolved to our satisfaction and I would strongly suggest you go anywhere but to this location. read more

Very honest!!! Recommend this place! No wait was able to get right in with no appointment. Joe told me that my brake pads are fairly new and if I hear squeaking it does not necessarily mean they are bad. read more

Great & fast service. Derrick the manager who assisted me was great! Been here a couple of times & service is consistently great!