After having my car inspected and some exhaust work done in January 2017 at this location, i was pleased and confident in their ability to provide a quality service.
Boy was i wrong. i have been using this mechanic for years and i must say i will never ever patronize this business again after how i was treated on Friday the 7th of April. Two weeks ago my car failed to start when i turned the key, no problem i thought, ill have it towed to Midas, i mean hey I've been using them for years now and its conveniently located near my home.
So i get a call the following morning telling me that it wont be taken care of until late afternoon because of all the diagnostics needed to be run to find the problem. so imagine my surprise a mere 2 hours later i get a call telling me they found "the Problem" and all the car needs is a new battery.
Ok no problem how much and how long?
$120 for the battery and $50 for the labor of putting it in, we'll call you when its done.
hmmm? really seems kind of expensive to just unbolt an old battery and replace with a new one, but ok no problem, do it, I'm happy its just the battery.
so of course i was curious as to why they had me pull away while the service engine light was still on but i was assured that it was from swapping the battery and it will go out in a few days time. Ok no problem. your the mechanic, you know better. (took 2 weeks to go out) literally the day before the car died again.
Fast forward 2 weeks later and surprise surprise the car will not start again.
the brand new battery is dead!
Now i know why it didn't take as long as it should have. apparently they found the dead battery immediately and failed to identify why it was being drained. so instead of identifying the real issue they sold me a battery and sent me on my way with a service engine light glowing on the instrument cluster.
So i call and complain and ask for a tow back to the shop and am immediately hit with, "well our tow service has reasonable rates.... stop.... I'm not paying a simple tow fee for a car 3 blocks away that should be running right now because you failed to find the problem. that's just ridiculous, the tow should be gratis.
After being insulted over the phone, I had enough I said i want a refund and i will be there in 10 minutes.
i arrive asked for the refund and was immediately barraged by not one but two managers who refused the refund, refused the tow, and a bunch of mechanic jargon that they had ran diagnostic tests that showed everything else was fine it was just the battery.
Of course I'm furious at this point for such inconsiderate and rude behavior and failure to address the issue as their fault for not doing the job i brought the car in for in the first place, for failing to find the real issue and denying any fault up and down.
What really happened to "the customer is always right?" well not at Midas in Prospect Park apparently.
so now I'm hollering and they are both hollering the fat one with the growth on his neck starts patronizing me to read the computer printout in a most arrogant childish fashion and all i could do was repeat over and over that you guys failed to find the issue, sold me an expensive new battery that is now dead, and I am not satisfied in the least.
All it needed was a battery, Really? then how does a brand new battery die after 2 weeks? It doesn't take Mr Spock to see the logic that there is another issue that was missed irregardless of the so called diagnostic tests that they claim they ran in a mere 2 hours after I received the first call and was told it would take all day.
needless to say, sub-par execution in failing to discover the real issue, grifter mentality in selling me an expensive now dead and useless battery, and rude and obnoxious behavior from a disinterested and unhelpful management that refused to accept responsibility.
Never again will i go here for my car irregardless of their attempt at fixing their bad reputation they had built for themselves over the past few years. all they wanted was to charge me more money for more work instead of fixing the issue they initially missed.
So a big old F U on my way out the door and now my car will be tip top come Monday after taking it to a different trusted mechanic.
So no Dave, the alternator was not "fine". but thank you for the life lesson, you see they don't call it Midas for nothing, the king with the golden touch? yep that's about the going rate for getting "work" done at your location.
they were all so nice and polite, until they realized they were wrong and immediately turned defensive and confrontational, granted i was pissed to say the least and im sure it rubbed off a little, hey no one likes being hollered at for screwing up i get it.
but now i know they have no idea how to physically check an alternator and other various parts to fix a seemingly simple issue. No, instead the first thing they find they claim is the problem and don't track down why its a problem just sell a new part. read more
