IF YOU HAVE A FLEET VEHICLE, BEWARE! TAKE IT SOMEWHERE ELSE!!! Charged for services they were…read moretold NOT to do and manager tried to NOT give me a receipt. When I questioned why I was still being charged for services they did not complete his response was because they were approved. I told them twice that I did not want new wiper blades. They did not replace but still on the receipt. When I told the Manager ANDREW To take them off the receipt and refund the fleet company he said they approved it and he wasn't going to remove it. He literally asked me if it was my car or Fleet. DO NOT GO HERE!!!

Outstanding, professional and fast service! No sales pressure, informed me of each step and offered…read moreoptions. Very great service and I will return!!

A rock damaged my windshield beyond a quick fix and needed a full replacement. Jim's was…read morecompetitively priced, quick to make the repair, and fabulous customer service. They were able to completely service the vehicle where I did not have an additional visit to the dealership to recalibrate the sensors in the windshield. Thrilled with the entire process and end result. Thank you for your exceptional service.

I was in town from metro Detroit visiting family. On Thanksgiving Day, a rock flew up on I-75 south…read moreand put a chip in my windshield. I needed to get it repaired before heading home on Black Friday so it wouldn't spread. I had a car full of luggage, 2 kids and a dog. Jim's crew was able to get us in and out of there in less than 10 minutes, AND did an amazing job on the glass. I had to search to find where the chip was! On top of that, they let my dog come inside and wait in the waiting room with us. Truly good folks who are good at what they do! Thank you Jim's crew! You are lifesavers!! p.s. They also did the work for $20 cheaper than Glass Doctor wanted.

Glass Doctor replaced the windshield in my Isuzu and they do a great job! The truck was only down…read morefor a few hours and the price was much lower compared to other quotes. They also did the glass in a cabinet at my house and it looks perfect!

I can't speak to the quality of their actual glass work, and their work may very well be excellent…read more Unfortunately, my experience with their communication was really disappointing. Before bringing the item in, I had spoken with someone on the phone about the repair and provided pictures so they could see exactly what I was asking about. Once I arrived, I was told they actually don't work on those types of glass repairs at all. One of the suggestions I was given was to try gluing the broken glass back together myself. I completely understand that not every shop can take on every type of repair. What was frustrating was going through the effort of contacting them beforehand, explaining the situation, and providing pictures, only to find out after arriving that they do not work on that type of project. Their glass work may be great, but the communication in my experience was frustrating. A clear answer upfront would have saved a lot of unnecessary time and hassle.

I have used this company to do ceramic coating on my 2015 Mustang twice and on our 2018 GMC once,…read morealong with interior work. These guys do such a great job. They worked hand in hand with guys that help me paint my rims the first time and with the company that tinted my windows the second time. They take great care with everything they do with my vehicles. I will return every year to have them do the work on our cars.

The attention to detail and care for my car was superb. Wish I would have used them long ago!!!read more

Tim Smith, the Service Advisor, in the repair shop was nothing short of amazing. I was broke down…read moreon the Turnpike traveling from Cleveland back home to northwest Indiana. From the intial phone call to Baumann Ford in Genoa through picking up my repaired F150, Tim managed my repairs with total customer focus. A great repair shop makes a dealership a great place to buy a vehicle. If I lived closer I would be buying every future vehicle there, as long as Tim Smith is employed. This is a highly recommended repair shop. I don't write reviews, so for me to do this, know that this place is exceptional.

Ford EcoSport Date of Vehicle Purchased April 2023, from…read moreCleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Baumann Auto Group Chat Team I would like a refund Understood. Amount charged and last 4 of the card? 557.44 Thanks. Last 4 of card? Receipt photo? 1957 Noted: $557.44, card ending 1957. Anything else? I would like this refunded We'll process refund to card 1957. Approve? This repair did not fix the issue Understood. Authorize refund $557.44 to card 1957? yes Submitting refund request now for $557.44 to 1957. yes Refund submitted. Email soon. 3-5 biz days to card. yes Great. Anything else I can help with today? can you confirm this please? Yes--Refund $557.44 to 1957 submitted. Ref 91938. 10/20/2025. I just got off the phone with Jeff Brown. He refused to give me a refund. DON"T BUY A CAR HERE OR GET IT SERVICED! HE LIED!

I locked myself out of my car and had to go inside and call AAA. Andrea was over and above…read morehelpful!!! She let me use her phone, call AAA, they in turn called her back, confirmed I needed help and meanwhile, she let me have a coffee and a donut while I waited!! Kudos to you ANDREA!!!! You deserve and a big THANK YOU for being so kind and over the top helpful!! I highly recommend this SHEETZ!!

If I could give a negative score I would but I had to give one star just to post this. .. My…read moreexperience here was extremely awful. I do not recommend this Sheetz location at all. There are several others in Toledo that I had good experiences with. But do not visit the one in Sylvania on McCord. The general manager seems lost and snobby. She obviously bit off more than she could chew. She looks down on others from her soapbox. I have never met such a fake person in my life. She was absolutely horrible to work for. She has no idea what she's doing. She's going to run that store into the ground. She should stick to stop and Go. She took the fun out of everything. There was so much laughter and fun and camaraderie in the beginning and she managed to squash any of that. It went from being a place that everybody like to work at to a place that people were forcing themselves to come to work. I watched attitudes slowly decline. There wasn't any laughter. No wonder why she lost her trophy. Why would anybody want to work hard for somebody that doesn't appreciate the hard work that her team members do. She pushed all the crap jobs on the few hard workers and let the slackers just slide. And if anything was said she would straight dog you. She has no management skills whatsoever. She just seems absolutely clueless. As a team member I know how her employees really felt about her. She really should just quit. She has managed to turn the whole store against her. Nobody even likes working there anymore. Not for her a good manager has empathy and sympathy and understanding. Is honest and leads by example. She seemed to be intimidated by me is all I can think of. Because I personally didn't do anything to her women are intimidated by other strong women but only if you're insecure and she managed to put me down to where I felt bad about myself because of whatever her personal feelings are for me.Jobs come and go. I'll get another one. This isn't the case of me being salty this is a warning for any strong-minded female that makes the general manager feel inferior. I often ran circles around her. I was constantly moving and cleaning and hustling. I have a strong work ethic. But because I have a broken home life and mental health issues she managed to use those against me and then fired me the day after my son got out of the hospital. SMH

it's not a gas station and then next person to say it is will have to fight me in the parking lot…read more Fast made to order food that rivals any fast food in the market. Huge menu to select from plus fountains drinks, specialty coffees, milkshakes, and every appetizer known to man. All of that in the convenience of a gas station. If I can get sunglasses, a T-shirt, and a three course meal plus cheap gas sign me up.

Food was fantastic. Made fresh when ordered. It is far better than speedway. Will definitely be…read moreback not just for gas.

Staff is friendly and the red bull refreshers are delicious. Wish I had a Sheetz close to me in…read moreMichigan.

Got the breakfast burrito and it was awesome to say the least. I get off work after 1 or…read moresometimes 2am. Nothing is really open and if they are it is old and crazy. But sheetz is always fresh and delicious