I took my vehicle in twice to fix the a/c and was charged twice but he never fixed it. He won't…read morehonour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. When asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints.

Don't let the location behind the Adult toy shop put you off... these guys are the real deal. I…read moreknow nothing about cars and do very little to maintain my 2006 Maxima. A friend told me about Glenn who has 27 years experience as one of the best Nissan Techs in the country. My first visit he solved a sensor mystery that had befuddled several mechanics before him. All the work was done on time and as promised. He put my car up and walked me under it to show me what he had done and what he still had to do. I'm going back soon!

I brought my vehicle in for repair. Repaired and left shop. Brought back to shop and more parts…read moreinstalled. Drive away and two weeks later car quits. Seems that thenput wrong parts on again. Two weeks after the car is still leaking fluids. Four times I went to the shop and car is still not working!!! Thousands and still not fixed. Never ever again will I recommend or take my car to this shop.

This business has been a reliable repair for my parents Golf for over 15years. They have sorted out…read moreproblems step by step and replaced and repaired what was needed. The now 20 year Golf is still running well in the city and on 401 trips. Dad has moved away but the car still comes back to Universal Garage. This is a reliable local business.

Being retired, I don't drive very much and it's sometimes quite a while between maintenance…read moreappointments. As a result, some things start to pile up. While waiting for an appointment with a dealership, two icon lights had come on and tires were going soft and I was getting antsy not knowing if my car was going to let me down or I was doing damage by continuing to drive it without getting repairs done in a timely manner. I phoned Paul's Auto one afternoon recently, got an appointment for the next morning and voila, all is now well, and at a very reasonable cost

I was given Paul's address and needed some work on my car. When i went and inquired about the cost…read morePaul had the quote ready for me in 5 minutes. I had been to two other places and their quotes were between $150 and $260 more then Pauls. I was given a guarranty and warranty on the parts which is normal i know. So i asked them to do the work for me and the job was done within 2 hours. I would recommend this service.

I've been going here since the day he opened. My 1st car was a lemon and I was quoted thousands to…read moreget it road worthy. I stumbled upon Dave and Patty's business and I will never look back! By far the best mechanic and people I know. Honest, hardworking and reliable. Dave and his wife have been taking care of me and my cars for over 16yrs. I recommend them to everyone! Thanks for all you do! Jillianne

DO NOT EVER GO HERE ! Went here for a safety check on my new…read morecar, they gave me a long list of everything that needed to be done and couple thousand on the quote. I was absolutely Horrified as the person I bought it from gave me proof of everything that had been done to it recently, which contradicted easily half of the list that they, Price's auto, had given me. I took it to another mechanic and gave them the list of everything prices claimed to be "wrong" with my car. I now have a safetied car that is on the road, for a small couple hundred..

Jason is honest and won't tell you that you need something done if you don't. Prices are…read morereasonable. Service is excellent. Best garage in town !

Jason is an honest mechanic with a good heart. I was told by another shop that I needed a new…read morealternator and battery, but my gut said otherwise. I took it to Jason, he found the cause (coolant leak) and fixed it, sparing me a huge headache and a loss of money.   I've know another customer whom he didn't charge for a good part his time because he believed he should have found the issue sooner.   I feel very comfortable with him as someone I can rely on.

I came in with our vehicle after my kiddo had a parking lot fender bender. I asked Warren to let me…read moreknow my options: What would we need to do to secure the fender/bumper and what would we need to do for a complete repair? Not only did Warren give us a number of options, he actually popped the fender back in place and gave some advice for securing it on our own. At no cost. Thank you, Warren!

I've been to this place twice in the last few years, once because some thugs broke my back window…read morein my van and once with a fender bender. Both times, the work has been good and mostly within the time they quoted.. Not the cheapest place, but we went through insurance both times. Estimate was 90-% accurate both time, as they did add on some costs which I thought they should have caught earlier on in the process, so there's that.

we've been taking our vehicles (mostly "imports") to Frank and Henry's for 20 years. Always capably…read moreserviced and reasonably and fairly priced. No reason to go elsewhere.

I had a wheel bearing let loose on my trailer comin g down from Rideau Ferry . I noticed it when I…read morewent to park itin the driveway. This was Monday around 4:00pm. I called Frank and Henry and they said they would have a look at it if I got there before five. I took it right over. It was obvious that it need a new right wheel bearing kit. They suggested looking at the left bearing as well as it was probably not so good either. Which it wasn't. Al called me around 12:30 to say it was all done and ready for pickup. I can't say enough good things.... excellent service, courteous, skillful, friendly manner and a very reasonable price. Thanks Al Highly recommended!

Took my van to King St. Auto twice in the past few weeks and we very please with the service and…read morevalue. The first visit we for a front end noise in my 11 year old van. Checked the vehicle and let me know while there was a no ice we confident it was safe to drive if I did not want to spend a lot of money for expensive suspension repairs. Given the age was pleased with the advice I got. The second visit was for an oil change. Mentioned that a shield of some sort appeared to be hanging down under the vehicle. Changed the oil/filter, checked fluids and reattached belt guard for the price of an oil change. Good service and great advice on what to spend on an older vehicle. Very pleased with garage and will be going back.