As a single woman, I have to trust car folk to speak the truth and to actually do the work. The…read morestaff at Goodyear do those things. But more than that, they continually and consistently show me kindness and patience. They do not mind questions (LOTS of them) and they will re-check something they have already checked just to be sure that I am confident that my 12-year=old Highlander is in top running order. The staff have been doing my service for four years now (I believe), even though reading Toyota maintenance book is so darned convoluted. My car has run better since coming here than in the years Toyota was servicing it. Also, in the past, I was constantly being told there was "something else" when coming in for something as simple as an oil change. Goodyear has never done that. I just love these guys and feel honored that they treat me so well. Now, if I were going to be picky ... they could have more comfortable chairs in the waiting room! But you will find cable TV, a play area, a refrigerator of water bottles, and coffee and tea. Me? I always come with my Kindle!

visited this Goodyear location today and wasn't impressed with the customer service. When I walked…read morein, there was a woman at the computer and two men talking, but no one acknowledged me for about 3-4 minutes. It made me feel overlooked as a customer. Eventually, I was asked if I needed help, but the initial lack of attention set a poor tone. I hope they can improve their customer service and be more attentive to people walking in. walked in at 10:00 morning. 5/2/2026

Traveling for a conference and an oil leak sprang out of nowhere. They were able to look at it…read morewithin 10 minutes of calling. Oil filter was loose, they had it fixed and we were on our way in 5 minutes. Great service, very kind.

Dropped my baby corvette with them. Was astounded at the attention and communication. Great guys…read moregreat service great price. So happy with them.

I took my car to a chain place to get one tire changed. They said they could not do that and it had…read moreto be all four. I went to Tom Steele and they got me in and out in less than a hour! I bought a used tire from them, that looks great, and the whole experience only cost me $58. I will use Tom Steele from now on! They rule.

I'm done leasing!! 4 cars later... No more terrible service…read moreadvisor either. TJ is amazing. Great job on my new tires and service. A fraction of the price at the dealership. I'm referring all my friends. Thank you SO MUCH!!

so usually don't chose FIVE STAR rating however when a happy, happy, happy kitten and puppy greet…read moreme at the door of a business that's AWESOME! the service was done correctly and the Arcola Auto Care Team ALL seem to ENJOY providing EXCELLENT SERVICE; that's rare to pull off as a father and son operation;) the value was great for the service i received from Mark and two sons Josh and Sam; the final bill was less than quoted; that's the second time in my entire elderly life that has occurred;)! i would highly recommend going to them for your auto care needs & i pray The Lord Jesus Christ would continue working in their lives to prosper all business future business ventures;).

Person behind the counter was pretty much too busy to want to take care of my wife, he treated her…read morelike she was stupid about her issue. She left and will never go back even though it is only 300 yards from our house. She said she will go to AutoZone every time from now on

I had gotten tires from McMahon's tires on 9/10/21. They offer free rotation as a "loss leader" to…read moreentice you to buy tires. And I would take the vehicle (2016 GMC Acadia Denali) every 8K miles. I got the tires rotated on 9/24/24 and the salesman Jackson Boyce informed me that the lug nut GMC used were cheaper/shorter lug nuts with a tall crimp on beauty cap. He said that the caps on these nuts had leaked and swollen with corrosion and needed to be replaced. I am a engineer and it made sense so I had them replace all of them. It cost $125 to change out all cheaper capped lugs for 20 solid lugs. I had the tires rotated on 6/24/25 and the Madeline Miller informed me that one of the batteries in the pressure sensors had failed, and the other batteries were close to failing, So once again I agreed that it was better to change all of the TPMS sensors out when the rotated the tires. On 9/16/25, I changed out the front brakes and noticed two things. The lugs were torqued to 200+ Foot pounds. The max for most lugs is 120. It took a T bar wrench and a 4ft piece of pipe to get the lugs off. I also noticed that the front lugs had anti-seize compound compound inside the lugs. I use anti-seize compound on lugs whenever I change brakes, and I did so the last time I changed the front brakes. You can tell because when you apply anti-seize inside the lugs, any extra deposits as a white ring where the stud stops inside. And that was what I saw. I pulled a lug from the back wheels and sure enough, there was the usually ring of anti-seize compound I put there the last time I changed rear brakes. Problem: If McMahon changed the all the lug nuts a year earlier...why was there anti-seize compound in all the lug nuts. Brad Neal said McMahon didn't use seize compound. Either the new lug nuts scrapped the compound off the studs and made the ring in all of the lugs. The problem is...I checked, this doesn't happen. I tested one lug I cleaned and there was no ring. This would indicate that they never changed my lugs to begin with. Also, from the pictures show that the lugs were incredibly stained and had marks that indicated they had been taken off multiple times. Brad Neal showed me the lugs they use. Behind the counter there were at least 4 big bins with what I roughly calculated contained 500 lug nuts when full. Why do they need this many lugs? How often do they have to changed out lugs for the same reasons they explained for my vehicle? They charged me $6 a lug which they probably cost them less that $1 each. Which means I was looking at least $4000 in potential profit for replacing perfectly good capped nuts...or even just replacing the lugs anyway for no reason. I started looking at the bins and examining the various new lugs. Well, they were solid, but they were also cheap nickle coated lugs - that might actually stain after a year like Brad suggested. I usually walk softly and carry a big stick. I have a background in engineering and material science and chemistry. I have 31 US patents and retired at 45. Brad finally figured some of this out from the comments I made before, and when I examined the lugs they use, he then became very nervous and said I would have to get back from behind the counter because customers are not allowed there - yet he was the one who invited me back to see the lugs he was holding. When we returned to his station he looked at all the past service dates and indicated that it was over a year that the lugs were changed and he couldn't do anything with work done that long ago. I also told him something that I still can't figure out. After they changed out all the lug nuts, I noticed in my garage that 4 lugs on each wheel were shiny on top, and 1 top was dull looking. I didn't think much about it at the time because I trusted them - my mistake. I am wondering now if I should have marked my tires going in to make sure they even rotated my tires correctly in the past. I looked on the internet for situations common to mine and reddit was full of the same situation where sales men made high pressure pitches to customers to change their lugs. Were they in the same boat as I? Point of fact, this type of scam is subject to treble damages in court and is probably practiced by more shops than not.

Left trash in my car, did not use the paper on the floor mat and got my freshly clean car filthy…read more Did not reset the dash. Last straw. Times before - put the wrong hubcap on two of my tires. Looking for a new spot, can't trust these guys any longer.

Trustworthy and honest people here. They don't overcharge you or recommend unnecessary repairs…read more They always make you feel like your concerns are heard. The quality of repairs are good. Highly recommend.

Make sure you ask them to check your transmission fluid while getting an oil changed. they never…read morechecked mine, spent 4300$ on a new one. I called around to other places after this happened and it is standard to check the transmission fluid. Lazy employees.

Another satisfying stop for my annual convertible oil change. The team here works together and…read morekeeps the site clean. They work at a good speed without making errors. The gentleman who ran the service technicians was very friendly, professional and thorough. He had a trainee. He patiently worked with the gentleman to make sure things were done right. He double checked his work and did some professional hands on training. The tire pressure guy was helpfully when I put a couple questions by him. The shop manager came over to make sure things went well before I departed. She wanted me to do a Google review...why would I do that when we have Yelp? lol The team didn't try to up sell me on anything. They didn't push things that didn't need repaired. Overall, good experience at a fair price.

Friendly and quick. They check your filters and can replace those too. Give you water and a candy…read morebar

Got an oil change here. Very fast thorough service. Employees have a great attitude and they offer…read moremilitary discount. I will make this my regular.

Had a great experience with this location! I was in the area from out of town and had an engine…read morelight come on unexpectedly with loss of power. It was a Sunday so I wasn't sure anyone would be able to help me. Went to Jiffy Lube and the assistant manager, Quin, and Jimmy (I think) were so helpful in helping me diagnose and resolve my issues