Best service you can get in Auckland. Good customer service and very affordable price. Recommend to all.

We got our car serviced at Midas this week and everything went really smoothly. They had great service and the man who helped us was great at prompting us to buy the right service package that was right for our car. It was a little bit more expensive and I was a little hesitant at first but when I got the car back I was really happy with it and was glad he suggested we go for it. They have great packages where they do a whole bundle for a set price. This means you can get all your car chores done in one hit, yay for that. We put the car in at about 11 that morning and got a text to say it was ready at around 4:30 that afternoon. I was stoked at how fast this was and pain free. There's nothing worse than being carless for too long! read more

Midas - Auto Repair Near Me - Auckland, STL

Bought Grabone voucher and then called them to book an appointment. When I booked an appointment, the owner said that my car must use synthetic oil and there will be an extra fee for that. I have never heard from my previous mechanics that my car must use this kind of expensive oil. Thus, I referred to my official car manual book and it said that the car needs 5W20 oil. It can be both (conventional or synthetic). I called the guy (the owner) once again and argued with him that my car can use conventional oil based on the official manufacturer manual. That guy laughed on the phone and said yeah yeah if you want to use conventional oil, we can do that. Sounds dodgy aye ... Doesn't look honest. But I have bought the voucher. I brought my car and was told to wait for a couple of hours. After that, the car was ready and then suddenly I was given a bill. It was a shock for me because I needed to pay extra $50 for synthetic oil. I asked him, why? He said the same thing like he said on the phone when I made the booking (that my car must use synthetic oil and he will never put conventional oil in that car. Using conventional oil will break the engine ... bla bla bla). He spent 2 minutes explaining and tried to convince me why my car must use synthetic oil. Hmm... He knows better about my car or my car manufacturer knows better ? He also mentioned that when the booking was made, the customers have been told about using synthetic oil and the extra costs for that oil. BUT he forgot that I did call him twice and argued with him about what I read in my official manual. Probably he mentioned about using synthetic oil to all customers when they make the booking. When I came to his workshop, he didn't mention anything about using synthetic oil incl. additional cost for that and all of sudden I got charged for that expensive oil. The job has been done (without my consent), the oil was already in my car, and the bill was offered to me. I just paid the bill and ran away. Will NEVER come back to this workshop anymore. read more

We failed a trailer warrant in the neighboring vehicle inspection and thought easy to just pop it in next door to Midas. The owner was very pleasant and when quoted $360 + gst to replace two trailer wheel bearings, we did question the price, but was advised that was usual. As we were in a hurry, we decided to go with Midas and the job was done promptly and they also finalised the warrant for us and parting the owner advised that the price we had been charged was alittle under their usual. On the trip home the wheel hub protecting the unit fell off. I rang to advise and after some excuses, they said to drop back in with the trailer and they would fit another. I drove over today (round trip of just under 2 hours) and they were unable to replace the unit, but gave me $10 towards buying one as i advised i was not willing to do the round trip again. I went to REPCO and brought a pack of two for $7.99. All sort of fine in a round about way as things happen, but what bothers us most, is that when others were shocked at the price we paid, i rang around and found the first two random people online i called quoted the same works for HALF the price. I mentioned this to Midas but got no satisfactory response. I also advised that the trailer was very wobbly when driving and the wheels were possibly out of balance. Its a pity this was not checked/offered while the wheels were off. So VERY EXPENSIVE is our review - but if you are ok with TWICE THE PRICE and multi trips and still not 100% job done, then so be it!! read more

I went to Midas Albany, after my wof was rejected at VTNZ next to it. Only three things have to be fixed to get my WOF from VTNZ They were as follows. i) Replace right hand brake light. ii) Fix exhaust leak front. iii) Clean and polish head lights. Since Midas Albany is next to VTNZ , went there to fix. First I asked for an estimate. Owner said around $12.00 for brake light. Little for polish head lamps and he wants to inspect the exhaust leak. He cant give me a quote before seeing. So he went to see a for a car lift machine availability in the work shop and disappeared from there. Later after 5 minutes another worker called tony took my car into the lift and checked. Gave a estimate of all together $180.00. I was not convinced with pricing and wanted to take my car back. He was not willing to return my car without paying $60.00 for inspection. (I was shocked I just paid $55.00 at VTNZ and have to pay again $60.00 to Midas Albany to check the same fault). I could not speak to the owner, as he went away from there without saying anything. Tony did not give me his number, he said owner in a meeting and have to wait for an hour to come back. As I got no choice I have to bargain to $ 150.00 to fix all those 3 things. very rude behaviour of worker(Tony), not honest people, Never said before they took my car that they charge $60.00 for giving an estimate, I would give Zero rating. I would not recommend anybody. read more

Terrible customer service, they booked my car in on the wrong day and not only would they not then service my car on the right day, the branch manager had the temperament to try blame me for the mistake. This wouldn't have been such a problem had I not already paid for it through grabone. I got my car serviced elsewhere despite having paid for it already as if they can't provide even a low standard of literacy or communication why would I trust them with my car? Avoid at all costs. read more

Don't be a fool like me and allow these people to go anywhere near your car! Like Andrew I purchased a Grabone Voucher for a mid-year service on my car. They rang and advised the engine mount was broken and needed replacing. I was quite confused as they had done this the previous November. "Oh not that one this is the other one" they say. Giving them the benefit of the doubt I agreed for them to go ahead $659.66!!! I was txtd the car was ready to collect, As I drove off I noticed the most horrendous loud noise which if they had test driven (like they said they had on the invoice) they most certainly would of heard it. I immediately take it back "Oh we put it around the wrong way" they say. I drive off again, there was a slight improvement, but when I accelerated up a hill the noise returned - back I go again. I ask them to at least test drive the car with me so I can indicate the noise to them if they didn't know what it was. I wait for over an hour, by this time it's 4.30pm Friday before a long weekend. Again I drive off, again it's a little better but I was unable to test it properly as I was now stuck in peak hour traffic. On the weekend I was going on a family trip, the car was still noisy and it upset me so much it brought me to tears. I sent them an email to advise I will be back on the Tues and it needed to be fixed as it was now affecting my work and personal life not too mention it felt dangerous to drive. Again, it came back a little better but gradually got worse to the point it's distracting while driving. I ring the head office, asking if I could take the vehicle to Wairau branch to see what was going on. Another bad mistake, they now say .. wait for it .. the Right Hand engine mount is broken, the engine needs to come out at a nicely sum of $1384.60. Although they said they understood how I felt, they did not listen that the problem didn't exist until I took my car for a "service" . Now I'm left with a car that is worse after going in for a "service" probably sustaining more damage and I can't do a thing about it, so hopefully my experience will prevent a potential disaster for someone else. read more