Thank you for the great work. Everything was done on time, and we are very happy with the result. I…read morewould definitely recommend this company to others.

These guys were outstanding, arrived on time, polite, and deleivered it to my new address and set…read moreit up perfectly. Thank You

what a great experience, Josh met me at the door and was so pleasant and helpful!! I bought a…read moregreat pool table; they came and set it up perfectly! very professional!! I would definitely return and recommend this great experience! Josh helped me get the table right for what I needed. The value is amazing!! Thanks Again Josh! sharon

I recently purchased a lawn vacuum/chipper from Home Depot. IT COST OVER $1300! The manufacturer…read moreis Agri-Fab. That's also another story but I digress. I started having a problem with the throttle control on the lawn vacuum engine. After a few phone calls to Home Depot and Agri-Fab I was referred to Faulk Brothers on Orr Rd, an AUTHORIZED Briggs and Stratton repair shop. A gentleman by the name of GERALD answered the phone. I explained to him that I recently purchased the machine and Agri-Fab referred me to Faulk Brothers for the repair. Before I could even get the words out of my mouth he said they ONLY REPAIR COMMERCIAL EQUIPMENT and referred me to another company, Lay of The Land. I called them. They wanted me to bring it in. I'm a partially disabled veteran and the machine weighs over 350 lbs. I called Home Depot back and explained my problem. I WAS NOT A HAPPY CAMPER! I told them I'd find a way to bring it back. Long story short, I wasn't A BIG LANDSCAPE COMPANY SO GERALD DIDN'T WANT TO BRING HIS LAZY BUTT OUT TO LOOK AT IT. I will say the next day he called AFTER Agri-Fab called him. He said he'd send someone out. I told him he must have lied to me the day before because I'm not a COMMERCIAL customer! Told him I'd figure something out and not to worry about it. Beware when you deal with Faulk Brothers. Especially, if you're THE LITTLE GUY!

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I would give this company 10+ stars if I could -- they are OUTSTANDING!!! A provider of Italian…read moremade cabinet hinges (among many other items,) they used my three digital pictures of one of their older hinges taken against two metal rulers, identified it and shipped me two replacement hinges via UPS within 5 days -- FOR FREE!!! No charge for the parts, handling or shipping. The hinges fit the door of my Pier Wall Bed perfectly in spite of a less than 90 degree angle on the closed cabinet door (see attached picture.) Salice's customer service person, Ms. Melissa DiSalvo, was very prompt and courteous with her e-mailed responses to my questions. What a FANTASTIC company to do business with!

I recently purchased a grill and outdoor kitchen components from Charlotte Grill Company, and the…read moreexperience began to go sideways almost immediately after placing the order. We placed our order on March 21 and were told to expect delivery in approximately 2 weeks. In reality, the order was not delivered until April 29--over a month later. During that time, communication was consistently poor. I called the store multiple times for updates and was repeatedly told there were "issues at the distributor." However, when I contacted the distributor directly, I was told the items were in stock, which raises serious questions about what was actually happening with our order. When the delivery finally arrived, the experience deteriorated further. The grill and cabinets--both very heavy items--were simply left in the driveway. There was no attempt to coordinate delivery time, and no effort to place the items anywhere near the installation area. For products of this size and price point, this level of service is unacceptable. To make matters worse, the invoice listed a propane (LP) model, even though we had clearly discussed and intended to purchase a grill compatible with a direct natural gas line. This points to a lack of attention to detail and raises concerns about overall order accuracy. In total, we spent over $4,500 and received a level of service that fell well below expectations. While delays can happen, the combination of poor communication, questionable explanations, lack of follow-through, and careless delivery reflects a broader issue with how this business operates. We generally prefer to support local retailers, but in this case, we would have been far better off purchasing from a reputable online retailer where communication, order accuracy, and delivery expectations are clearly managed.

I decided to stop by and check this place out on a friend's recommendation, it's clean inside and…read morefairly new as they recently relocated here. I was told they had an amazing selection of rubs and bbq sauces, but I didn't find that to be the case... They did have a decent selection, but not as many as I was expecting to find, but this could possibly be due to them relocating? They had a full selection of big green egg kamados as well plenty of accessories (eggsessories) for them and a nice selection of gas grills and some very high quality pizza ovens. I did grab a bag of lump charcoal while I was there as it's a brand I've never tried, and the price was very good. This definitely seems like the place to go for any custom grill setup you may want, and they can likely give you great advice too.

Best customer service ever. I work for a construction company and order supplies from here. Brandy…read moreis always helpful and she is a great communicator. Thank you for everything!!

I get all my arc welding and deep sea diving protective gear here. No but seriously, this place is…read morecool! The owners don't mind you stopping in to just check out all the nutty stuff they've got. And the next time I need a bright orange jumpsuit and a blue hard hat, I'll know where to go...

this was my first time in the store,what i needed i could not find at any of the major hardware…read morestore.i just needed 5 pounds of tall fescue grass seed they had what i needed i will be shopping here again great friendly staff

Friendly staff. Great location as it's a local business. They have parts that you can't find…read moreanywhere else.

Just flew into Charlotte and needed a quick watch battery change. Mark at Moores was convenient,…read moregreat service and reasonable.

Put down money for a beautiful ring, came back to finish paying for the ring and to see about the…read moreimprovements I had added to the ring (invisible halo) and they ruined the ring! I tried to get my money back but they refused to refund me for my deposit. Their rings are cheap and they'll scam you out of your money and resell the garbage you purchased. Please for the love of all good business! DO NOT GO THERE!! You will get screwed!