I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

Great care and pt expertise. Very patient and caring…read more Office staff friendly and organized but had little knowledge of networks and fees

From the owner: Welcome to Primary Care at Atracare Health…read more I love the positive energy here at Atracare. I can't wait for our patients to come in and see for themselves. I am so proud to be joining an innovative, talented team of individuals whose vision and mission is to bring unequaled medical care to our citizens here in Sussex County. Not only is our gorgeous brand-new medical facility modern and fresh, so is our mindset. We aspire to deliver care that is top-quality and comprehensive, and we are dedicated to making it accessible, convenient and easy to navigate for your whole family. I came to Lewes to practice family medicine in 2006 after visiting my parents who had retired here and becoming smitten with the region and the community. My journey prior included an undergraduate engineering degree and medical training at the University of Pennsylvania (now the Perelman) School of Medicine and Thomas Jefferson University Family Medicine residency program, the combination to which I attribute my problem-solving and diagnostic skills. I then spent over 6 years in rural Iowa during which, out of necessity, I acquired a wide range of general medicine skills and practical knowledge. My time there included many hours as the only physician present in the ER or ICU setting. I am so fortunate to have had the training and experience to be your advocate in health...

I love my Doctor however that's where it ends. The front…read moreoffice is horrible. Can't reach anyone when needed and when you leave a message they WILL NOT call you back. The only way to escalate is through the parient portal application/access. BeeBe is unfortunately the only provider we can choose from.

Love this Family Practice. Dr Amy Robinson is awesome! You might wait a while but she takes her…read moretime with each patient. So glad finally have a doctor that takes the time to listen to you and very thorough!

The therapy part of my experience was great. HOWEVER, they quoted me a copayment amount at the…read morebeginning so I decided I could afford to go twice a week. But when I was done with my PT, I received a large bill! When I called the office to ask about it, they were rude and impatient, unwilling to explain the reason for the discrepancy. Barely, 6 months later, I am getting sued by the company. I would NEVER recommend them to anyone. They are not trustworthy!!

Very impressed with Aquacare. Having had physical therapy in other locations before moving here…read morefrom NY, this was the first time I received actual 1 on 1PT. Connor Drislane, Mark, Brian and others were very helpful, attentive, and helpful. In my opinion, they go beyond just addressing the one presenting symptom. They look at the whole picture to explain your specific issue. I found the experience to be professional and total hands on. In the past, PT practices spend time on the first visit then pretty much leave you on your own. Not here. If your looking for complete PT service, I'd go here.