1. Mid American Coaches

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Hazelwood, MO

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Mid American Coaches

5.0 (1 review)
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12 years ago

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Presidential Limousines - 6-8 passenger stretch Camaro

Presidential Limousines

2.0(3 reviews)
0.0 mi

We used this company for our wedding on 8/26/17 and requested a shuttle to take our guests from the…read morehotel they were staying at to our wedding reception. We requested that this service start at 5:45pm and continue for an hour. At 6:15, while downtown taking pictures, my new husband and I started receiving texts and phone calls from family members asking what time the shuttle was supposed to arrive. It never showed up. We ended up calling the company and the driver had left because "nobody was in the lobby", which was entirely untrue. Over 50% of our guests were in the lobby because they were staying at the hotel. My 90 year old great aunt had actually been standing outside in front of the hotel in the heat waiting for over 40 minutes. We ended up having to send our party bus to help pick up guests which stranded the bridal party at one location downtown. This caused about half of our guests to miss the cocktail hour at our reception that we had paid for, and for us to miss out on another picture location because we had to send our bus away. As soon as we mentioned that we didn't think we should pay for a service that never would have showed up without us calling them to ask, the owner we talked to became extremely unpleasant. He ended up crediting us for about 5% of our total cost and when we said we didn't think we should pay for the shuttle at all because of what we lost out on, he hung up the phone on us. He also mentioned that he wasn't making us pay for the "extra time" we had the party bus like that would make us feel better. We only needed that extra time because our party bus had to act as a shuttle. I've never had a worse customer service experience in my entire life. Everyone we dealt with leading up to the wedding was super helpful and pleasant, but as soon as they had our money, service was terrible. I wouldn't recommend them to anyone for anything. It's easy to be nice to people when things are perfect, but being rude to and hanging up on customers when your company makes a mistake is really telling about the kind of people we actually did business with.

From the minute I called, they were very professional! Ray sent all my confirmations right away…read morethrough email! He called me 48 hours and 24 hours in advance to confirm. He told me my drivers name and gave me his phone number. The bus arrived 10 minutes in advance. He picked us up at all of our locations promptly. I gave 4 stars because the TV was not working and I really wanted my movie to be playing the background! *TIP* The 24 passenger fits 20 adults comfortable. I think if we had 24 people we would have been crammed. We were all average size adults, a few tall guys..but I think 24 is squeezing it!

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Presidential Limousines - The guys getting acquainted with our new toy, Wash Bot.

The guys getting acquainted with our new toy, Wash Bot.

Presidential Limousines - The guys getting acquainted with our new toy, Wash Bot.

The guys getting acquainted with our new toy, Wash Bot.

Presidential Limousines - Perfect for weddings!

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Perfect for weddings!

Mid American Coaches - buses - Updated October 2026

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