I was scheduled to go to Dr. Moldauer for a root canal, the dentist called them and set me up for an appointment time the following day. I was asked to arrived a few minutes early so I did, about 15 minutes. My appt was for 11AM and at 11 they took me into a room and the assistant took a couple xrays, initially I was thinking this is great, they're on time and move efficiently but that was short lived.
I noticed on a paper in that X-ray room it said "new patient/consultation" with my name, however I was there for a root canal I just figured it was a standard form so didn't say much, about 15 minutes pass and they move me to another room, one where they would actually work on me, I sat there for a few minutes, now it's about 11:20/11:25 and they start to inject me to numb my mouth, I'm assuming so they can start...I was wrong to assume. After that they all left the room, for over an hour, I started to look around, and my face probably showed my frustration so I asked a nurse if anyone was coming back, I was told to go at 11 bc doctor had a meeting at 1, now it's 12:25 they still haven't started me. The doctor comes in and the lidocaine has started wearing off so he injected me some more and said he'd return in 2 minutes, about 10 minutes later so just after 12:30 now he comes back and says "are you ready for me?"....No, I've just been here since 10:45 bc I enjoy being poked with needles so my face feels 3x it's normal size, of course I am ready and in pain and irritated. At this point the doctor HAS YET to discuss my case, or what he is going to be doing which as I've stated was a root canal. I understand things may change when they go in and I get that but it needs to be communicated. It's about 12:40 and they start doing stuff, about 7-8 minutes later, MAYBE, they are done. Doctor tells me "I cleaned the tooth out, put an antibiotic and need you to finish the antibiotics you're on, and you come back in a week", then he leaves and I just nodded because I was beyond pissed because I was still in just as much pain as when I arrived. I explained the meds the dentist called in the night before and explained I had no pain meds only antibiotics and ibuprofen, so the doctor gave me a script for something that I wasn't allowed to take with the ibuprofen (I just got the night before) and the pharmacy wouldn't fill it bc of that so that was frustrating because I was still in pain. Eventually I got the meds and was told the pain should subside bc they cleaned and did a temporary fill, however still now nearly 3 days later and I am still having to take the meds, can't put pressure on my mouth when I close it and sleeping with an ice pack. I was left to sit in a room basically forgotten about it seemed then instead of treated with attention and care I feel I was rushed while being worked on and it was very disappointing. I will not be returning to this doctor. Luckily my dentist is back in town but Unfortunately he will have to fix whatever this guy did bc all I can say is he didn't alleviate or help the situation.
Communicate better and don't let your clients/patients/customers sit around for an hour AFTER multiple injections without saying a word.
Also side note, although I speak Spanish, they do not know that and I do not mind people communicating in other languages but when it is regarding me and as a patient the professional thing to do would speak the language you speak to the patient in so maybe they have a clue what's going. read more