This company deserves an award for having the best customer service I've dealt with in many, many years.
I bought a Z scale locomotive from Micro Trains (my first from them) and since it was a new locomotive it needed lubricated. I did follow the instructions carefully but when I went to separate the two halves, parts flew everywhere! When I called them for some guidance on putting everything back together and possibly getting a replacement they were patient, understanding and more than eager to help me.
They went above and beyond by offering extraordinary help and they did resolve my issue.
Awesome company!
I'll be a fan of Micro-Trains Line for life !!!! read more