This is a review of Mickey T's Club 10.
The original Mickey's was my dad's favorite pizza restaurant and he has lamented its loss many times since they closed. I recently heard about the revival, Mickey T's Club 10, and thought a Mickey's pizza would be a great way to celebrate Father's Day. I was wrong. Before I explain why, I do want to say that the food was excellent -- it was the same Mickey's pizza that I ate while growing up. There were no problems there, and this is why my review is 2-star instead of 1-star. Even though the pizza was good, this was hands down the worst restaurant experience I've ever had in my entire life.
It began when we arrived at 6:00, right on time for our reservation. I'd made the reservation a few days earlier because my mom is handicapped and it's hard for her to stand around and wait for a table. I approached the hostess right away, told her my name, and said I had a reservation. However, she said they had no record of my reservation. (If you advertise on your Facebook page that you take reservations, then for the love of god don't screw that up!) The scrambled a bit and we stood around for 5-10 minutes while they pulled a table together for us. This was difficult for my mom because there was nowhere for her to sit down while we waited.
We were finally taken to a table but weren't given any menus, nobody took our drink order, there was no silverware, etc. After about 15 minutes, someone finally came over and took our drink order. I asked for menus, but they didn't materialize. Then, a different waitress brought the drinks but no menus. I asked again. After 10 minutes, still no menus. I finally went up to the hostess and asked for them. She was rude and said it was the waitress's fault before handing them to me.
It was 35 minutes past our 6:00 reservation time before we were finally able to order, and 90+ minutes before our food finally arrived. OVER AN HOUR AND A HALF. FOR A SINGLE PIZZA. (Yes, a delicious one, but still. Not worth the wait.) During that time, nobody EVER stopped by our table to check on us, refill our drinks, ask how our appetizer was (by some miracle, that arrived within 10-15 minutes of ordering), etc. The ONLY time we had contact with a server was when I either hunted one down or when the guy at the table next to our sent his waitress over after noticing our drinks had been empty for 20 minutes.
It wasn't just us having a terrible time. All around us, people were looking around, chasing down servers, and correcting mistakes. (My drink was wrong, too -- I ordered a regular soda and got a diet, but it wasn't worth the hassle of chasing someone down and waiting 10-20 minutes for a replacement so I drank it.)
Things I overheard at nearby tables during our excruciatingly long wait:
"We ran out of our normal plates. But you can use this salad plate."
"Oh, you didn't get a menu?" (apparently it's common not to get menus)
"Oh, that's not the right beer? What kind did you order again?"
"I'm sorry you've been waiting so long for the check! Your waitress left." (Seriously. That happened.)
Meanwhile, as people left, the dirty dishes just stacked up. There was no busboy and disgusting plates just sat on the tables. By the time we left, just before 8:00, more than half of the tables were covered in dirty dishes and soiled napkins. Even at our table, they didn't take away the dirty appetizer plate when they brought the pizza. I ended up setting it on an empty table so we'd have more room.
At one point the hostess walked past, and my dad -- who was starving by this point -- got her attention and asked how much longer it would be before the pizza arrived. He noted the insane wait time just for drinks and also said we'd been waiting an hour for food. Her response was rude. I can't remember the exact words but basically, she told him to be patient and it would come when it was ready. She then proceeded to blame the waitress, which was clearly unfair given that (1) we had two different waitresses and (2) these problems were going on all around us, at tables who were being served by different waitresses than we were.
I'd like to think this was an "off" night and it's not really that bad. I really WANT this place to succeed because the food is great and the original Mickey's was wonderful. Unfortunately, I think it's more of a systematic failure -- after all, we'd called in our reservation several days earlier and it hadn't been recorded. It seemed clear that there weren't just a few glitches happening; it was a mess from top to bottom.
I didn't expect this based on the Facebook reviews. (There weren't any on Yelp.) There were a few mentions of "slow service," but nothing that prepared us for the horrendous experience we had. This comedy of errors was inexcusable, and we won't be back even though the pizza is just as good as we remember. read more